Job Description
Location: Harrogate Salary: £22,667 (£34,000 FTE)Hours: 25 per week across 3.5 daysContract: Fixed-termHybrid Working: Minimum 2 days in-office
About the Role
Reed is thrilled to be partnering with a bold and brilliant education tech company that's shaking up how things are taught in UK schools. They're on a mission to make learning more engaging, and they need a superstar Operations & Engagement Coordinator to help keep things running like clockwork while building awesome relationships with schools and teachers.
This isn't your average admin job - it's a mix of operations, customer support, marketing magic, and a splash of tech. If you love variety, thrive in a small team, and want to be part of something meaningful, this could be your next big move.
What You'll Be Doing
Operations & Admin
- Keep internal systems (like CRM) tidy and up-to-date
- Schedule school calls, prep docs, and keep inboxes happy
- Help build new curriculum content and resources
- Upload fresh materials to the online platform
Customer Engagement
- Be the friendly face (or voice!) for teacher queries
- Onboard new schools and run basic online training sessions
- Monitor usage and offer support where needed
- Gather feedback and spot opportunities to improve
- Help schools stick around - and bring new ones on board
Marketing & Comms
- Help plan and post social media content
- Support email campaigns and newsletters
- Dream up ideas for community events and teacher stories
- Represent the brand at education conferences (yes, you get to go!)
What You'll Bring
Must-Haves:
- Top-notch organisation and attention to detail
- Friendly, confident communicator (written & spoken)
- Tech-savvy and quick to learn new tools
- Self-starter who loves working in a small, passionate team
- A genuine interest in education and digital innovation
- Able to work in Harrogate office at least 2 days a week
Nice-to-Haves:
- CRM or customer support experience
- Familiar with tools like Pipedrive, Canva, MailerLite
- Experience with social media content or online training
Ready to Make an Impact?
This is your chance to join a purpose-driven team, grow your skills, and help shape the future of vocabulary learning in schools. If you're organised, creative, and love a good challenge - we want to hear from you!
