Job Description
Job Title: Accommodation Administrator
Location: Birmingham
Contract Type: Temp
Hours:30 hours per week, Monday to Friday
Hourly Rate / Salary: £12.60
Start Date: ASAP
About the Role
Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers.
You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme.
This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day.
Key Responsibilities
About You
Essential:
Location: Birmingham
Contract Type: Temp
Hours:30 hours per week, Monday to Friday
Hourly Rate / Salary: £12.60
Start Date: ASAP
About the Role
Are you passionate about delivering exceptional customer service in a housing or accommodation setting? We're looking for a proactive and organised Accommodation Administrator to join our team, supporting a safe, welcoming, and well-managed living environment for key workers.
You'll be the first point of contact for residents and play a key role in coordinating bookings, supporting marketing and lettings, managing maintenance issues, and ensuring compliance across the scheme.
This is a vital frontline role with a strong customer service and operational focus ideal for someone who thrives in a busy environment and enjoys variety in their day.
Key Responsibilities
- Customer Service & Enquiries: Act as the first point of contact for residents and prospective tenants via phone, email, and in person.
- Lettings Support: Assist the Marketing & Lettings Officer with advertising vacancies, processing applications, and optimising occupancy.
- Move-In/Move-Out Coordination: Support residents with key processes including right-to-rent checks, rent/deposit collection, and tenancy documentation.
- Bookings & Records: Accurately manage bookings, maintain up-to-date occupancy records, and process tenant data in housing systems.
- Maintenance Coordination: Log and track maintenance requests, liaise with contractors, and follow up to ensure timely resolution.
- Health & Safety & Compliance: Conduct property inspections and compliance checks to ensure safe, well-maintained accommodation.
- Stakeholder Liaison: Work with NHS Trusts, universities, and other partners to coordinate key worker placements and support service standards.
- Feedback & Service Improvement: Gather tenant feedback, support complaint investigations, and assist with service improvement initiatives.
About You
Essential:
- Strong customer service and communication skills
- Able to multitask and manage busy administrative processes efficiently
- Proficient in Microsoft Office and housing/booking systems
- Confident in liaising with tenants, contractors, and external stakeholders
- Experience in accommodation, hospitality, or property management
- Familiarity with tenancy agreements and housing compliance
- Basic financial admin knowledge (e.g. rent payments, invoicing)
- Understanding of health & safety in residential settings
- Be part of a team making a real difference in the lives of essential key workers
- Work in a supportive and collaborative environment
- Develop your skills in property coordination, customer service, and housing management
- Join an organisation that values wellbeing, inclusion, and professional growth
- No financial responsibility
- No direct or indirect reports
- Reporting to: Accommodation Manager
About Joshua Robert Recruitment