Second Line Applications Support Analyst

HAYLEY DEXIS are looking for a Second Line Applications Support Analyst (Trainee) to join our well-established and expanding IT team based at our headquarters in Halesowen.

Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.

About the Second Line Applications Support Analyst (Trainee)

At Hayley Dexis, our IT department is where problem-solving meets teamwork (and the occasional biscuit-fuelled debate). We re looking for a Trainee Second Line Applications Support Analyst who s ready to step up from first line into the world of second line application support.

This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and business-critical applications that keep our company running.

Your role will focus on, taking ownership of escalated incidents and requests, diagnosing issues, and resolving them (or finding clever workarounds) within SLA targets.

You ll develop your skills & knowledge to troubleshoot and resolve more complex ERP and business application issues.

Expect to create and maintain documentation and knowledge articles to support both users and colleagues. You ll also assist with the rollout of new software solutions and functionality across the business.

What we're looking for in our Second Line Applications Support Analyst (Trainee)

You ll already have a solid grounding in IT support and be ready to level up. Specifically, we d love you to bring:

• Initial experience in a first line / service desk role.
• We re looking for someone who s not just clicked around in Word and Excel, but who knows the tricks, shortcuts, and maybe even a few secrets of the M365 admin panels.
• A basic understanding of business principles (sales, purchasing, inventory, accounting) is a bonus.
• Strong interpersonal skills you ll be working with colleagues across all areas of the business.
• The ability to manage your workload, stay calm under pressure, and keep deadlines on track.
• Great listening, troubleshooting, and analytical skills.
• A collaborative, problem-solving mindset (and a sense of humour never hurts).
• Awareness of ITIL is handy, but not essential.

What you ll get in return

• From 23 days annual leave (plus public/bank holidays) increased with length of service.
• Training provided through our own Hayley Academy.
• Company pension
• Life Assurance cover (x2 salary).
• Invitation to healthcare schemes.
• Wellness programmes.
• Uniform and PPE provided.
• Excellent opportunities and career prospects

The recruitment process.

Adverts will close on Sunday 9th November (we may close the advert early due to volume of applications, so be quick!)

Process;

• Initial Screening Ongoing throughout advertising window.
• Online Testing - TBC
• Teams / Video Interview with our Talent Acquisition Partner
• Face to face final stage interview

Interviews will be held at our Halesowen offices.

Candidates selected for final stage interview will be asked to prepare for an interview lasting 1 hour focused on skills, knowledge, experience and motivations.

Finally

We know sometimes you might feel that you don't meet the criteria or have a question that you would like to ask - we're here to help so please ask us! You can contact us here; (url removed)

We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions.

Please inform our careers team if you require any adjustments throughout the recruitment process.

Don t miss out on this fantastic opportunity to kick start your career in IT and join the team at Hayley Group please click apply now to become our - Second Line Applications Support Analyst (Trainee) we'd love to hear from you!