Job Description
Concierge Assistant - Luxury Residential Development
Salary - £30,078 per annum Hours - 4 on 4 off 7am to 7pm
The Concierge Assistant is the first point of contact for residents and their guests. You will be responsible for providing a warm, professional welcome, assisting residents and visitors, and supporting valet parking operations. You will be expected to deliver these duties efficiently while maintaining a high level of professionalism and discretion. Ensuring the safety and security of the building, its residents, and guests is a key part of the role.
The Candidate
- Provide a professional, warm welcome to residents and visitors, ensuring a seamless reception experience.
- Maintain impeccable standards of service, assisting with luggage, taxis, directions, and guest needs.
- Deliver and retrieve resident vehicles safely, following established procedures.
- Store keys securely and manage them responsibly, ensuring residents' property is safe at all times.
- Anticipate and respond to resident needs, providing a personalised and high-quality service.
- Support the concierge team with daily operations, including deliveries and resident communications.
- Maintain the cleanliness and presentation of the entrance and reception areas.
- Be vigilant and alert to potential security risks, reporting any concerns promptly.
Requirements
- Fluent in English with excellent communication and interpersonal skills.
- Strong customer service skills with the ability to anticipate resident and guest needs.
- Assertive, proactive, and detail-oriented with a keen eye for presentation.
- Previous experience in luxury hospitality, concierge, or security roles preferred.
- Full, clean UK driving license (minimum 3 years) & over the age of 25 for insurance purposes.
- Comfortable dealing with high-net-worth individuals and providing a personalised, discreet service.
- Knowledge of the local area is advantageous.
- Eligible to work in the UK.
- Maintain professional appearance, uniform standards, and high levels of personal hygiene.
About the Role
This is an exciting opportunity to work within a premium residential environment, delivering outstanding concierge services. The role is ideal for candidates looking to develop their career in luxury residential concierge services, offering exposure to a fast-paced, high-standard environment where attention to detail, discretion, and service excellence are highly valued.
