Rehousing Support Officer

We are looking for a Rehousing Support Officer to join our team in Exeter or Newbury.

This is a permanent role, where you'll be working from the office, home or one of our scheme offices.

The starting salary will be £32,000 to £38,000 depending on your experience.

The Role

Our Rehousing Support Officers work with customers when they have to move out of their homes. This could be due to redevelopment or the disposal of the property as part of our strategic asset management plan.

As a Rehousing Support Officer, you'll own and build the relationship with your customers, working with them from the point of notification through to helping them move to a permanent new home. You'll make sure the move is done in the best way possible and within the appropriate timelines.

What we are looking for

• Direct experience of delivering a customer focused service
• The ability to work with teams across the business and our external partners
• A proactive approach taking both sensitivities and deadlines in to account
• Excellent communication skills, keeping both the customer and colleagues informed during the whole process.
• You will need strong organisational and IT skills

Experience within a housing role is desirable but not essential.

There will be some travel involved so you'll need a full driving licence and access to your own transport.

What we can offer you

As a member of the team you will be part of a friendly, dedicated and supportive working environment.

We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.

Some of our benefits include:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional paid Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and?Life cover at 4x salary?
• Enhanced maternity/adoption pay?
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us

It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.