Sheltered Housing Officer

MMP Consultancy are looking to recruit a Specialist Housing Officer on a Temporary basis for a Local Authority based in West London.

Key Responsibilities

• To deliver an enhanced tenancy and estate management service which continually improves the quality of life and satisfaction with services for older and vulnerable residents and maximises the opportunity to co-ordinate and work with key partners and stakeholders.
• Deliver a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they are able to access and receive a range of housing and support services.
• Work as part of a specialist team working with older and vulnerable customers and as such be responsible for identifying ways to develop and continuously improve the service.
• Complete systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well maintained communal areas and services including ensuring residents needs are taken into account for planned maintenance.
• Manage the rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, to carry out viewings and sign up new and transferring tenants.
• Identify breaches of tenancy, such as anti-social behaviour, illegal occupancy or sub-letting, and raise these with the sheltered housing manager who will direct investigations. Furthermore, to identify tenancies which should be brought to an end, and to alert the sheltered housing manager that a notice to quit should be considered, or to assist tenants or next of kin on how to end their tenancy.
• Maximise rent income through the effective management of rent accounts. Proactively alerting tenants to rent arrears, payment methods and signposting for help with benefits and other issues which may be preventing them from paying their rent. Actively reviewing rent accounts weekly using Iworld and printing and delivering statements and initial rent arrears letters. Logging all actions on Iworld and identifying cases where notices may be required. Preparing notices of seeking possession (for signature by the sheltered housing manager) and delivering the notices.

Knowledge and Skills:

• Knowledge of safeguarding principles to ensure alerts are made efficiently and sensitively
• Experience of working in a customer facing service and dealing sensitively and effectively with customer issues, specifically with older and vulnerable customers
• Ability to use IT systems, to maintain up to date information and retrieve information quickly and accurately to help customers.
• Well organised
• Ability to work under pressure and flexibly
• Self-motivated, decisive and persuasive
• Excellent oral and written communication skills and ability to communicate clearly and sympathetically with service users