eCommerce Assistant

eCommerce Assistant

• Annual Salary: £26,000
• Location: Swanland
• Job Type: Full-time

We are seeking an eCommerce Assistant to join a dynamic team. This role offers an exciting opportunity for candidates looking to start or advance their career in eCommerce, with extensive training and progression opportunities. The eCommerce Assistant will play a crucial role in coordinating the eCommerce business, working across various departments to drive sales growth through our online store.

Day-to-day of the role:

• Create and coordinate product listings on our website via Shopify, including crafting product descriptions and managing visual content.
• Ensure all technical information on product listings is accurate.
• Utilise basic design tools like Canva & Photoshop for content creation.
• Organize our range of merchandise for eCommerce, including clothing and toys, ensuring stock availability and researching new products to add to the range.
• Manage website order fulfilment by liaising with internal departments and suppliers.
• Support ad hoc tasks related to the online store, including merchandising and promotions.
• Handle inbound customer enquiries and order emails to ensure timely responses via email, phone, and online chat.
• Coordinate all returns, exchanges, and claims on orders via the website and marketplace channels like eBay.

Required Skills & Qualifications:

• An initial understanding of and interest in eCommerce.
• Proficient in MS Office systems (Outlook, Excel, Word, PowerPoint).
• Detail-oriented to ensure accuracy in product information.
• Strong verbal and written communication skills to produce compelling product descriptions.
• A desire to learn about eCommerce.
• Ability to take ownership of projects independently and as part of a wider team.
• Experience with website content management systems (WordPress, Shopify, or similar) is desirable.
• Knowledge or previous experience of stock management ERP systems is beneficial.
• Previous experience in a supply chain, marketing, or customer service-led role would be advantageous.

Benefits:

• Opportunity to work with industry-leading technology and brands.
• Company pension scheme.
• Company sick scheme.
• 24 days holiday plus bank holidays.
• Life insurance x 3 salary.
• Tailored career path.
• Manufacturer training.

Apply today - Interviews Monday 27th October 2025