B2B Customer Service & Operations Executive - Chinese Speaking

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: A leading global technology brand seeks a proactive Customer Service & Operations Executive to support its B2B channel. This role blends customer service, order management, and operational coordination to ensure seamless service delivery to business clients.

Client Details

B2B Customer Service & Operations Executive - Chinese Speaking, Reading: The employer is a well-established multinational specialising in networking and smart technology solutions. Known for innovation, reliability, and a strong presence in both consumer and commercial markets, the company continues to expand its footprint across Europe through its dynamic and collaborative UK team.

Description

B2B Customer Service & Operations Executive - Chinese Speaking, Reading:

• Manage B2B customer orders from receipt to delivery
• Liaise with logistics partners to ensure timely shipments
• Resolve customer queries and complaints professionally
• Maintain accurate records of orders and returns
• Support the sales team with operational tasks
• Monitor stock levels and coordinate replenishment
• Prepare reports on service performance and KPIs
• Assist with process improvements and system updates

Profile

B2B Customer Service & Operations Executive - Chinese Speaking, Reading:

• Previous experience in B2B customer service or operations
• Strong communication and interpersonal skills
• Speak Chinese and also good English
• Comfortable working with ERP and CRM systems
• Able to manage multiple tasks in a fast-paced environment
• Proactive problem-solver with a customer-first mindset

Please note this is an office based job, it is not hybrid.

Unfortunately, there is no option of sponsorship for this position, you need to already have the right to work permanently in the UK.

Job Offer

• Competitive salary range from 27,000 to 32,000 per annum.
• Permanent role with opportunities for career development.
• Professional environment within the technology and telecoms industry.
• Supportive company culture focused on operational excellence.

If you are ready to take the next step in your career as an Operations Specialist, we encourage you to apply today!