Staircasing & Resales Consultant

We have a fantastic opportunity for a Staircasing and Resales Consultant to join our team based out of our Bristol office on a FTC until November 2026.

At SNG we support a hybrid working approach and this role will involve a mix of home working (3 days), site visits and working from the office (2 days).

The role

As the Staircasing and Resales Consultant, you will lead on the delivery of a professional, effective, and efficient staircasing & resales service to all homeowners, in line with legal, contractual, regulatory requirements and best practice. Responsible for ensuring all staircasing applications/resales are progressed in accordance with the provisions of the lease and shared owners professionally guided through the process.

Key accountabilities

• Responsible for delivering a seamless and transparent shared ownership sales service - providing an excellent experience to customers wishing to sell their existing shared ownership home, buy more shares in their property or exercise the Right to Buy/Right to Acquire
• To act as a champion for all things customer, leading by example and showcasing a strong personal desire to deliver the highest level of service to all customer groups
• Deal effectively with all administration and documentation relating to staircasing, and resales, storing and retaining legal documentation in line with data protection requirements
• Processing application forms and all supporting information such as valuations, financial assessments and collecting of administration fees on behalf of SNG to ensure contractual and legislative timescales/standards are met
• Confidently communicate and liaise with a range of external professionals including solicitors, mortgage brokers, estate agents, surveyors and financial advisors as well as a range of internal stakeholders across the transactions
• Responsible for driving sales through proactive case management, approve RICS valuations ensuringthe report accurately reflects the current market value

What we look for

• An understanding of shared ownership staircasing and resales
• A Housing background from within either estate agency or housing association with an understanding of sales, shared ownership customers and leases
• Strong communication and customer service skills
• Ability to carry out multiple tasks and prioritise workload accordingly
• Good relationship building skills with internal and external stakeholders

Benefits

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We're passionate about inclusion for all and creating a workplace where everyone can thrive.

Apply today to be considered!