Job Description
My client is seeking a Car Park Customer Service Assistant to work in their Network & Parking Services team on a 6-month assignment, based at either Queens Road or Broad Street Mall car parks.
The role involves working 37 hours per week, on a rota of 5 days out of 7, with shifts scheduled between 6:00am and midnight. It will include covering holidays and events, with working days varying Monday to Sunday depending on operational needs.
The focus of the role is to ensure the safety, security, and cleanliness of the car parks while delivering excellent customer service.
Duties include providing a visible security presence, assisting members of the public, carrying out regular patrols and inspections, operating parking control equipment, and handling cash in line with procedures.
You will also respond to queries and complaints, liaise with the police and local businesses, and undertake cleaning, maintenance, and basic repair tasks.
The ideal candidate will have previous customer service experience, strong communication and organisational skills, and the ability to work both independently and as part of a team.
A full clean UK driving licence is essential, along with basic computer skills and a practical, hands-on approach.
The role requires flexibility, reliability, and a commitment to health and safety, equal opportunities, and maintaining high service standards.
This is a public-facing role that suits someone proactive, approachable, and ready to take ownership of their work to ensure a safe and positive experience for all car park users throughout the contract period.
