Client Onboarding

Join Our Team as a Client Onboarding Specialist!

Are you passionate about delivering exceptional client experiences in the banking industry? Do you thrive in dynamic environments where project management meets creative problem-solving? If so, we have the perfect opportunity for you!

Our client, a leading bank, is seeking a Client Onboarding Specialist to join their EMEA team. In this pivotal role, you will manage the implementation of Treasury Payments, Reporting, and payment verification solutions for corporate and financial institution clients.

What You'll Do:

• Project Management: Oversee the implementation of Treasury solutions, ensuring timely delivery that meets client expectations.
• Client Interaction: Work directly with clients to establish connectivity through Host to Host and SWIFT FileAct channels using proprietary file formats.
• Timeline Coordination: Collaborate with clients to create and agree on implementation timelines, keeping them updated on project status while identifying and resolving issues.
• Technical Support: Assist clients with technical connectivity and file formatting for SEPA VOP solutions.
• Stakeholder Communication: Provide regular updates to internal stakeholders throughout the project life cycle and coordinate with business partners to expedite resolutions.

Core Skills We're Looking For:

• Client-Facing Experience: Proven success in client roles, engaging effectively with senior treasury management, accounts payable, and technical teams.
• Excellent Communication: Strong written and verbal skills to communicate clearly with both internal and external stakeholders.
• Project Management Expertise: Ability to manage multiple projects simultaneously with exceptional organisation and focus on quality.
• Self-Motivated Innovator: Drive to identify and implement process improvements to enhance risk control and revenue timeframes.
• Technical Familiarity: Experience with Swift FileAct, Host to Host transmission formats (like SFTP and AS2), and EMEA Treasury payment types (eg, SEPA, BACS) is a plus!