Credit Control Manager

The Credit Control Manager is responsible for overseeing the day-to-day operations of the credit control function to ensure timely collection of outstanding debts, effective management of credit risk, and maintenance of healthy cash flow. This role leads a team of credit controllers, ensuring adherence to company policies, accurate reporting, and continuous process improvement.

Client Details

The employer is a well-established organisation within the retail sector, known for its robust presence and commitment to excellence. It operates within a collaborative environment, offering a professional setting for employees to thrive.

Description

• Credit & Collection Management
• Develop and implement the company's credit control policies and procedures, ensuring alignment with business goals.
• Set credit limits and payment terms in line with company policies.
• Collaborate closely with Sales, and Finance teams to ensure smooth resolution of account issues.
• Maintain strong customer relationships while ensuring adherence to agreed credit terms.
• Lead initiatives to improve DSO, cash flow, and overall receivables performance.
• Oversee the day-to-day operations of the credit control team, including credit assessment, billing, collections, and dispute management.
• Monitor aged debt, identify high-risk accounts, and ensure timely action on overdue balances.
• Manage the cash collection forecast and collaborate with Management on liquidity planning.
• Ensure compliance with internal controls, accounting standards, and relevant legislation.
• Work closely with the credit insurance company on insuring all clients and report on exceptions to Management and the Sales team Team Leadership & Development
• Manage, mentor, and develop a team of Credit Controllers.
• Establish clear performance targets, Team Productivity and Collection Coverage, Customer Dispute Resolution Time) and track results.
• Drive a customer service-oriented culture within the credit control function.
• Support training on negotiation, communication, and dispute resolution.
• Provide regular coaching, performance feedback, and training to enhance team capability.
• Foster a results-driven and customer-focused culture within the credit control function. Reporting & Analysis
• Prepare and present regular AR aging and bad debt reports for senior management.
• Analyse KPIs, credit and collection trends, identify process improvements, and propose data-driven solutions.
• Oversee the provision for doubtful debts and support external audit requirements.
• Credit insurance reporting by exceptions and any changes to levels insured

Profile

A successful Credit Control Manager should have:

• Proven experience within a similar role, preferably within a high volume transaction environment.
• Direct experience or indirect experience through third-party debt collection agencies in global debt collection, particularly within Europe
• Proficiency in financial software and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Leadership skills to manage and inspire a team effectively.
• An organised and detail-oriented approach to tasks.

Job Offer

• Competitive salary
• Supportive and professional working environment.
• Permanent role with career development opportunities.

If you are ready to take the next step in your career as a Credit Control Manager, we encourage you to apply today