Telecare Officer - Housing & Home Safeguard Service

Job type: Telecare Officer - Housing & Home Safeguard Service
Location: Birmingham
Rate: £16.90 per hour
Contract: Temporary (10 Nov 2025 - 31 Mar 2026)
Hours: Full-time, 09:00 - 17:00

About the Role
Are you technically minded, compassionate, and driven by helping others stay safe at home?
We're looking for a Telecare Officer to join our Home Safeguard team a vital frontline service that supports vulnerable residents through emergency response and home safety technology.
In this varied role, you'll install and maintain telecare and alarm equipment, visit customers across the community, and ensure their systems are working properly so they can live independently with peace of mind.
You'll be part of a team that genuinely makes a difference where every call and every visit helps keep someone safe.

Key Responsibilities

• Install and demonstrate telecare alarm systems and related equipment to customers.
• Carry out maintenance, testing, and troubleshooting on-site to ensure all devices are fully functional.
• Complete all related administrative and data protection tasks with accuracy.
• Visit customers for regular safety checks and update records as needed.
• Promote the Home Safeguard Service through demonstrations and community events.
• Build positive relationships with service users, colleagues, and partner organisations.
• Ensure all installations meet Telecare Services Association (TSA) standards.
• Provide backup operational support when required.

About You
Essential Skills & Experience:

• Strong customer service skills and a caring, professional approach.
• Ability to use hand tools (including drills) safely and confidently.
• Basic IT skills and familiarity with Microsoft Office.
• Excellent communication and time-management skills.
• Full UK driving licence and flexibility to travel locally.

Desirable:

• Knowledge of telecare or community alarm systems.
• Experience in housing, care, or technical support services.
• Understanding of safeguarding, equality, and health & safety standards.

Additional Information

• Enhanced DBS check required.
• Must hold the right to work in the UK.
• Training in telecare systems provided if needed.

If you're practical, people-focused, and want to make a difference in your community
Apply today and help safeguard the homes and lives of Birmingham's residents.