PMO Lead - Front Office Systems

PMO Lead - Front Office Systems

Office Location: New Malden

This role will be based in our New Malden Office and benefit from our hybrid working arrangements.

Role Objectives

Hays are seeking a proactive, methodical and detail-focused individual to join their Front Office Applications team as a PMO Lead within the global Digital and Technology group.

This role plays a key part in supporting the successful delivery of technology programmes by ensuring consistent adoption of project standards and accurate reporting. The role acts a bridge between FO Delivery teams, the central Portfolio function and strategic programmes.This will be a central role within an organisation undergoing significant digital change. The role would suit an individual who can work with ambiguity, is solution-focussed, and keen to gain exposure to a large-scale technology transformation.The ideal candidate will be comfortable working across a complex portfolio of Technology initiatives- not leading them, but ensuring they are delivered in line with agreed frameworks and governance.This role includes line management of a junior office manager and requires strong collaboration with internal stakeholders and external partners

Key Result Areas:

• Support governance by maintaining project standards, reporting cycles, and documentation quality across all active initiatives.
• Coordinate FO project planning and tracking, ensuring schedules, budgets, and dependencies are well defined and maintained in agreed PM tools/templates.
• Consolidate and report portfolio performance - supporting the production of dashboards, variance analysis, and highlighting key risks and issues for leadership review.
• Facilitate stage gate and governance reviews, ensuring consistent compliance with delivery frameworks and escalation protocols.
• Provide guidance to project managers on methodology, templates, and best practice in planning, risk management, and benefits tracking.
• Monitor resource utilisation and capacity, helping align project demand with available delivery capability.
• Work with finance and delivery leads to support forecasting, cost tracking, and benefit realisation reporting.
• Identify and drive process improvements within the PMO to enhance efficiency, consistency, and transparency.
• Maintain RAID logs and change control registers, ensuring accurate and auditable records across all programmes.
• Prepare exec-ready reports and updates and work with senior stakeholders to ensure visibility of project health, support prioritisation decisions, and enable informed executive oversight.

Candidate Requirements

Behavioural Competencies:

• Builds customer loyalty: Demonstrates an understanding of the customer (internal/external), builds productive customer relationships with integrity and takes responsibility for ensuring customer advocacy.
• Delivers against operational objectives: Translates strategic priorities into medium-term operational reality for own part of the business, respecting and aligning with the values and managing interdependencies with other parts of Hays.
• Builds collaborative relationships: Establishes effective relationships with a wide range of stakeholders inside and outside their immediate working environment, valuing the contribution from others and leveraging networks across Hays.
• Facilitates transformational change: Facilitates the implementation of change and transformation within the workplace by guiding others and helping them adapt is a positive ambassador of change.
• Demonstrates personal resilience: Highly efficient, has the organisation skills to manage a diverse range of tasks and see work through to completion, in a timely manner, ensuring deadlines are met. Able to cope well with pressure, deals constructively with setbacks.

Technical Competencies and previous experience:

• Agile and adaptable, can effectively manage change.
• Highly proficient with excel, and PowerPoint.
• Proven experience within a PMO function in a technology team.
• Demonstrated track record of successful delivery oversight for system implementation, upgrades and integrations for large projects and small changes.
• Experience of 3rd party vendor delivery of project services
• Experience of working cross-culturally in a global

What you will get in return

This is a truly unique opportunity to work in the strategic function of the Hays group business and collaborate with senior leaders to help shape tomorrow together.

In addition, Hays group offer:

• Competitive compensation and reward package
• Stimulating and rewarding work at a time of significant organisational change.
• An inclusive culture built on rewarding success and the opportunity to influence your future career path.
• Flexible hybrid working patterns.
• Broad range of employee wellbeing initiatives and benefits
• Community of internal support networks
• Paid volunteering day for all employees under our Working for Your Tomorrow Initiativ

At Hays, we share a passion for creating a culture of opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career.

At Hays, we share a passion for creating a culture where there are opportunities for our people to flourish and succeed, whatever your background. We know that diversity of perspective and an inclusive approach, which encourages those experiences and views to be heard, is great for business and therefore your career with us.