Project Manager - Service Management Transformation Project

Project Manager - Service Management Transformation Project

Leeds (3 to 5 days onsite per week)

6 Month Contract

£500 - £575/day inside IR35

Lorien's Retail client are seeking an experienced and results-driven Project Manager to lead a number of transformation projects supporting the transformation of their global service desk. This is a business-critical service that supports operations across all departments. The successful candidate will be responsible for managing the end-to-end delivery while ensuring continuous service delivery throughout the process.

Key Responsibilities:

• Lead the end-to-end project workstreams within the Service Management Programme.
• Develop and execute detailed project plans, timelines, risk assessments, and communication strategies.
• Coordinate cross-functional teams, including IT, operations, security, legal, and business units, to ensure alignment and accountability.
• Manage vendor relationships, including setting expectations, overseeing contractual obligations, and ensuring performance.
• Monitor and report project progress to senior leadership, identifying and escalating risks or blockers as needed.

Requirements:

• Proven experience managing large-scale IT or Service Management Transformation projects
• Strong understanding of application development lifecycles, DevOps, and service management.
• Demonstrated ability to manage multiple stakeholders across business and technical domains.
• Exceptional communication, negotiation, and vendor management skills.
• Experience in risk management, issue resolution, and managing high-pressure environments.
• Experience working in complex enterprise environments.
• Experience working with one of the large IT system integrators and offshore delivery teams.
• A good knowledge of service management, ITIL processes and some an understanding of SIAM methodology.

Desirable

• Project management certifications (e.g., PMP, PRINCE2, Agile PM).
• Previous experience in business-critical service delivery roles.
• Strategic thinker with strong analytical capabilities.
• Calm under pressure; able to prioritise and act decisively.
• Collaborative and able to work cross-functionally.
• Detail-oriented, with a strong commitment to quality and service.

To apply, please submit your CV highlighting your relevant qualifications and experience.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.