Equipment Manager

Office based (with occasional travel to sites) Monday to Friday 9.00am - 5.30pm

Following several successful acquisitions, our client a large UK Franchisee, operating nationwide is seeking an experienced Equipment Services Manager to lead and optimise equipment and service management across the business as they enter a new phase of growth.

The role

• Ensure teams and supply partners deliver safe, compliant services on time and within budget, maintaining strong relationships with internal and external stakeholders.
• Lead and manage the team to achieve high performance and meet contractual KPIs.
• Oversee timely delivery of supplier services to agreed standards, scope, and quality.
• Conduct monthly checks and compliance audits.
• Manage contracted services in line with processes and SLAs to exceed customer expectations.
• Monitor supplier costs and report variances clearly and promptly.
• Build strong, transparent relationships through open communication.
• Represent the business professionally at all times.
• Develop strategic plans and manage business priorities effectively.
• Communicate across multiple stakeholders, identifying issues and driving continuous improvement.
• Mitigate risks and ensure compliance with all responsibilities.
• Monitor spend and forecast budgets (Opex and Capex), focusing on efficiency and cost control.
• Manage projects within your department and cross-functionally, reviewing progress and outcomes.
• Optimise vendor performance through SLA and performance management.
• Provide accurate data, metrics, and reporting on services, budgets, quality, and risk.

Ideal Candidate

• Multi-site hospitality or retail experience.
• Excellent interpersonal and communication skills.
• Strong customer service orientation.
• Problem-solving and negotiation expertise.
• Solid understanding of budget formats and financial reporting.
• Ability to work collaboratively across multi-disciplinary teams.
• Self-motivated, proactive, and able to work independently.
• Project management experience (qualification desirable).
• In-depth experience in proactive equipment and contractor management.
• Professional qualification and membership of a relevant body (preferred).

This is a fantastic opportunity to play a key role in shaping the future of company operations. You'll work in a dynamic environment where your expertise will make a real impact on efficiency, compliance, and customer satisfaction.