Collections Advisor

Job Title: Collections Advisor

Salary: £30,000 £35,000 per annum depending on experience + an achievable but uncapped OTE of 50k

Location: Hybrid; 1 2 days per week from office in Cirencester

Hours of work: Monday Friday; 9am 5pm

Benefits: 3 days annual leave (inclusive of bank holidays); Laptop; Phone; Work from home; Supportive team with a positive culture; Progression opportunities; Exciting growing company

Who Are They

Our client has been installing sustainable energy systems nationwide for almost a decade. In fact, they have already installed over 9,000 systems across the UK helping thousands of families to reduce their carbon footprint as well as fuel bills. They pride themselves on providing a first-class service by employing highly vetted gas safe Engineers to install boilers up and down the country.

About the Role

Our client is seeking a motivated and professional Collections / Sales Advisor to join their team. This hybrid role offers the opportunity to combine relationship-building sales skills with responsible account management and collections. You ll work closely with customers to find the right solutions, whether that s helping them purchase their products/services or supporting them in managing overdue accounts.

The position is based partly from their Cirencester office and partly from home, giving you flexibility while still being part of a collaborative, supportive team.

Key Responsibilities:

• Manage a portfolio of customer accounts, ensuring timely payments and resolving overdue balances.
• Proactively contact customers by phone, email, and other channels to discuss outstanding accounts and agree repayment arrangements.
• Promote and sell company products/services to existing and potential customers, meeting agreed sales targets.
• Maintain accurate records of all customer interactions, agreements, and account updates in the CRM system.
• Negotiate payment plans in line with company policies, ensuring both customer satisfaction and company objectives are met.
• Build and maintain strong customer relationships, providing excellent service at all times.
• Work collaboratively with colleagues across departments to resolve disputes or queries.
• Monitor and report on account activity and progress against sales/collection targets.

Skills and Experience Required:

• Previous experience in collections, credit control, sales, or account management is desirable.
• Strong communication and negotiation skills with a confident, professional telephone manner.
• Ability to work independently and manage time effectively.
• Resilient, with the ability to remain calm under pressure.
• Proficiency in Microsoft Office and CRM systems.
• Target-driven, with a proven ability to meet or exceed goals.

What s On Offer:

• Competitive salary (dependent on experience) and commission/bonus structure.
• Hybrid working model (part office, part remote).
• 33 days holiday (including bank holidays), rising with service.
• Pension scheme.
• Friendly and supportive work environment.

Apply today with an up-to-date CV.