Service Management Analyst - Gov Service Mgmt processes

Service Analyst

Client: Government

Location: London - Remote/Hybrid - onsite once a week

Contract Length: 31st March 2026 (possible extension beyond this point)

SC Security Clearance required - Candidates must be eligible for SC clearance if not already cleared

340.00 to 390.00 Per Day - Inside IR35

A leading government client requires contract Service Analyst's to help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will have some service management skills, however our client is happy to consider candidates who are willing to learn.

Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain security clearance.

Core day to day activities:

• Monitor service performance and respond appropriately to alerts
• Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled
• Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change
• Clearly capture detail and communicate issues concisely
• Provide status communications to Service Delivery Managers
• Manage twice weekly Data Platform Services change review
• Organise and facilitate patching of DPS servers
• System Admin responsibilities for Infonet System
• Work within and across multiple Product orientated delivery (POD) teams
• Some release management

If your profile demonstrates strong and recent experience in the above areas - please submit your application ASAP to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.