Customer Insight Analyst

CUSTOMER INSIGHT ANALYST

£500 - £570 PER DAY INSIDE IR35

2 DAYS PER WEEK IN LONDON

3 MONTH CONTRACT

THE COMPANY:

Join a fast-paced business looking to grow out their data function.

THE ROLE:

As a Customer Insight Analyst, your responsibilities will include:

• Building and maintaining dashboards and reports focused on customer acquisition, retention, churn, and engagement.
• Analysing customer journeys, trends, and segmentation to uncover actionable insights.
• Translating complex data into clear, compelling recommendations for stakeholders.
• Supporting the delivery of high-quality customer reporting across multiple business areas.
• Managing and prioritising a backlog of insight and reporting requests.
• Collaborating with the BI and data teams to ensure accurate and consistent data flows.

YOUR SKILLS AND EXPERIENCE:

The successful Customer Insight Analyst will have:

• Strong SQL and Python skills.
• Strong experience with either Tableau or Looker.
• Hands on experience with Cloud data environments (GCP ideally).
• Proven experience working with customer and marketing data.
• Strong understanding of customer behaviour metrics such as LTV, churn, retention, and segmentation.
• Excellent communication skills, with the ability to simplify and present insights to non-technical stakeholders.
• Experience working in data-driven, customer-focused environments (e.g., retail, e-commerce, or telecoms).

HOW TO APPLY:

Please register your interest by sending your CV to Mojola Coker via the apply link on this page.