Retail Shop Manager

Your new companyThis well-established charity operates across the South West, supporting vulnerable and disadvantaged individuals through a range of impactful services. From homelessness and domestic abuse to employment and criminal justice, their work transforms lives and strengthens communities. Joining this organisation means becoming part of a values-led team that prioritises inclusion, wellbeing, and professional growth. With a strong reputation and a supportive culture, they offer a meaningful career where your work truly matters.

Your new roleAs Retail Shop Manager, you'll lead the operations of a busy charity shop in Devizes, creating a welcoming environment for customers and volunteers. You'll take ownership of the shop's performance, ensuring it runs smoothly and meets its commercial and community goals. This is a hands-on leadership role where your creativity, initiative, and retail experience will shine. You'll be responsible for driving sales, managing stock, and maintaining high standards - all while supporting the wider mission of the charity.Key responsibilities include:- Leading and motivating a team of volunteers.- Managing day-to-day shop operations.- Maximising sales and achieving performance targets.- Delivering excellent customer service.- Overseeing stock control and visual merchandising.- Ensuring health, safety, and security compliance.- Supporting local fundraising and promotional activities.- Implementing retail best practices and innovation.- Ensuring compliance with charity retail regulations.- Reporting on shop performance and KPIs.What you'll need to succeed- Previous experience in a retail environment.- A proactive, customer-focused approach.- Strong leadership and communication skills.- Ability to work flexibly, including weekends.- Commercial awareness and sales-driven mindset.- Organisational and time management skills.- Confidence using basic IT systems.- Ability to work independently and as part of a team.- Commitment to the charity's values and mission.- Willingness to undergo an enhanced DBS check.

What you'll get in return- 27 days annual leave + birthday off + bank holidays (rising to 30 days)- Access to Rewards Platform (EAP & Health Cash Plan)- 30% staff discount at charity shops.- Generous pension scheme.- Free monthly training and career development opportunities.- Blue Light Card eligibility for discounts.- Inclusive and supportive working culture.- Regular supervision and staff feedback valued.- Disability Confident and Mindful Employer status.- Opportunity to make a real impact in your community.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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