UX Designer

Job Title: UX Designer

Location: Remote (occasional travel to Bristol or Plymouth, approx. once a month for stakeholder meetings)
Contract Type: Contract
Department: Digital / Product / Technology
Reports To: Product Manager / Head of UX

Job Purpose

The UX Designer will be responsible for creating intuitive, engaging, and impactful user experiences that align with both business objectives and user needs.

Working within an Agile/Scrum environment alongside product owners, product managers, UI designers, and developers (including those working in Angular), you'll translate complex requirements into user-friendly designs, wireframes, prototypes, and high-fidelity visual assets.

This role is part of a high-profile programme for a leading energy company, where you'll play a key role in defining and optimising the end-to-end user journey, ensuring every digital touchpoint is clear, consistent, and user focused. This position is ideal for someone with experience in larger organisations who can confidently collaborate across functions and present to senior leadership teams.

Key Accountabilities

• Design intuitive user interfaces and interactions for web and mobile applications that meet both user needs and business goals.
• Conduct user research including persona development, journey mapping, and competitive analysis to inform design decisions.
• Build and optimise user journeys that simplify complex interactions and deliver measurable improvements in usability.
• Develop wireframes, mockups, and interactive prototypes to illustrate design ideas and user flows.
• Work closely with UI designers and front-end developers (particularly those using Angular) to ensure technical feasibility and design consistency.
• Collaborate in an Agile/Scrum environment, participating in ceremonies such as daily stand-ups, sprint planning, and retrospectives.
• Act as an advocate for the end user, ensuring accessibility and usability are prioritised throughout design and delivery.
• Conduct usability and A/B testing, leveraging insights from tools like UserTesting, Hotjar, and Google Analytics to refine designs.
• Present design concepts, rationale, and results confidently to senior leadership and cross-functional stakeholders.
• Contribute to and maintain design systems and style guides, ensuring visual and interaction consistency across all digital products.
• Collaborate with the product owner to groom the backlog and prioritise UX work based on user and business value.

Knowledge, Experience, and Technical Know-How

Essential:

• Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar platforms.
• Experience working alongside UI designers and developers, ideally in environments using Angular.
• Strong understanding of HTML, CSS, and JavaScript principles to effectively communicate with development teams.
• Experience with user research and usability testing tools (UserTesting, Hotjar, Google Analytics, etc.).
• Proven experience designing and optimising complex user journeys within large-scale organisations.
• Strong communication and presentation skills, with confidence in engaging and influencing senior stakeholders.
• Excellent problem-solving abilities, attention to detail, and a passion for user-centred design.
• Demonstrated ability to manage multiple projects and deadlines effectively in a fast-paced environment.

Desirable:

• Experience managing or contributing to design systems and component libraries.
• Knowledge of accessibility standards (e.g., WCAG 2.1).
• Familiarity with data-driven UX optimisation and experimentation frameworks.
• Experience in responsive and mobile-first design principles.

What's on Offer

• Remote working, with occasional travel to Bristol or Plymouth for stakeholder meetings.
• Opportunity to work on a high-profile programme for a leading energy company, shaping end-to-end digital experiences.
• Collaborative environment with talented designers, developers, and product professionals.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.