Business Support Officer - Housing and Wellbeing Team

Business Support Officer Housing and Wellbeing Team

Location: Watford office based

Rate: £15.56 per hour

Contract: Until January 2026, with the potential for extension

Start Date: Immediate

We re looking for a proactive and organised Business Support Officer to join our Housing and Wellbeing team. This is a varied, fast-paced role where you ll play a key part in supporting colleagues across business support and licensing functions.

What You ll Be Doing

• Handling incoming calls, booking appointments, taking messages, and guiding taxi applicants through the application process
• Coordinating Taxi Knowledge Test bookings and liaising with trainers after payment confirmation
• Creating and updating Uniform records for new and renewal licensing applications
• Monitoring licensing and taxis inboxes to ensure timely responses and accurate record management
• Managing the Licensing Document Management System (DMS) queue and ensuring documents are correctly filed
• Sending taxi booking confirmations and supporting appointment logistics
• Logging food inspections, skin piercing applications, and housing review files
• Monitoring the Food Registration mailbox and forwarding items to CSC
• Preparing Housing Review files for submission
• Supporting the team with workload queues, Housing & Wellbeing inbox management, and general TLC tasks
• Checking and distributing electronic and paper post to officers and ensuring correct DMS filing

What We re Looking For

• A proactive team player who can also work independently
• Highly organised with strong attention to detail
• Excellent written and verbal communication skills
• Confident using email and record management systems
• Willing to learn and share ideas within the team
• Able to follow instructions and adapt to a changing workload
• Effective at prioritising and managing multiple tasks

If you re detail-driven, adaptable, and ready to contribute to a supportive and dynamic team, we d love to hear from you.

To find out more information please contact Lily at (url removed)

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.