ITSM Test Manager

ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.

Key Responsibilities:

• Test Planning & Design:
  Develop and review test scenarios, scripts, and data sets for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements.

• Test Execution:
  Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately.

• Defect Tracking & Resolution:
  Identify, log, and manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting.

• Operational Readiness Assurance:
  Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria.

• Continuous Improvement & Automation Support:
  Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades.

• Stakeholder Collaboration:
  Communicate testing progress, risks, and results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements.

Key Skills:

• Proven, hands-on experience testing within ServiceNow environments.

• Strong knowledge of UAT and ORT methodologies, best practices, and test lifecycle management.

• Working understanding of Agile delivery frameworks and ITIL principles.

• Proficiency with test management and defect tracking tools such as Azure DevOps.

• Excellent communication, analytical, and stakeholder management skills.

• Detail-oriented with the ability to work collaboratively across cross-functional teams.

• ServiceNow Certified System Administrator or ITSM certification.

• Experience in large-scale ServiceNow implementations and enterprise environments.

• ISTQB (or equivalent) software testing certification.

Further job details available upon application.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.