Job Description
Retail Store Manager - Jewellery
Location: Plymouth, Devon
Salary: £35,000 + Annual Performance-Related Pay (APRP)
Hours: Full-time, up to 41.25 hrs/week
- Monday-Saturday: 8:45am - 6:00pm
- Thursday: Early & late shift rotation (8:45am - 8:00pm)
- Sunday: 10:15am - 4:30pm
- Includes one full weekend off per month and one additional weekend day off each month
Company Overview
We're recruiting for a busy, award-winning jewellery retailer with multiple stores across the South of England. Renowned for exceptional customer service, fine jewellery, and trusted craftsmanship, the business provides a professional and supportive environment. Staff are encouraged to develop their skills, progress in their careers, and be involved in the creative side of the business.
Role Overview
We're seeking an experienced Retail Store Manager from a fine jewellery or luxury retail background to lead and inspire a team of 14, including two Assistant Managers.
This hands-on, customer-focused role will see you driving sales performance, managing day-to-day store operations, and creating a high-performing team culture. You will take the lead in setting rotas, recognising weekends as peak trading periods, while enjoying one full weekend off and one additional weekend day off per month.
Reporting to the Managing Director, you will also collaborate with senior stakeholders and attend the annual new season buying and collection meeting, providing valuable store insight and customer perspective.
Key Responsibilities
- Lead, motivate, and inspire a team of 14, including two Assistant Managers, to deliver excellent service and achieve sales targets
- Plan and manage rotas effectively, balancing peak trading days with team time off
- Develop and implement sales strategies to maximise revenue and customer engagement
- Maintain high standards of visual presentation, stock control, and operational excellence
- Recruit, train, and appraise team members to support ongoing development
- Monitor KPIs, analyse trends, forecast performance, and report to senior management
- Ensure compliance with health & safety, financial procedures, and store standards
About You
- Proven experience in fine jewellery or luxury retail management
- Strong leadership and team management skills, managing medium to large teams
- Commercially aware with a track record of achieving and exceeding sales targets
- Excellent communication, organisational, and problem-solving skills
- Competent in Microsoft Office; experience with Bransom or POS systems is advantageous
- Hands-on, professional, and customer-focused with a passion for team development
Benefits & Opportunities
- £35,000 salary + Annual Performance-Related Pay (APRP)
- Full JET (Jewellery Education Training) - industry-recognised qualification
- 29 days annual holiday (including bank holidays)
- Workplace pension
- Opportunity to attend new season buying and collection meetings
- Collaboration with senior stakeholders and the Managing Director
- Supportive, friendly team environment with ongoing development and career progression
How to Apply
If you have a background in fine jewellery or luxury retail and are ready to lead a talented team in a rewarding, customer-focused environment, we'd love to hear from you. Click 'Apply' to submit your CV and a brief note explaining why this role appeals to you.
