Transportation Support Specialist - hybrid

Transportation Support Specialist - hybrid 35.5 hours over 5 days including a Saturday

We are seeking an outstanding Customer Service / Transportation Support Specialist to join a busy transport/ service department. The team coordinates the collection of products across the UK and Ireland, ensuring timely and efficient service for internal and external customers.

This role will be 90% working from home, however you need to be within 15 miles of Wetherby to attend on site meetings twice a month

Key Responsibilities

• Handle inbound calls from customers requesting courier collections.
• Process email requests for collections.
• Monitor shipments to ensure timely delivery and communicate updates to internal stakeholders.
• Arrange shipping.
• Troubleshoot courier issues related to pickups.
• Manage and resolve customer complaints promptly, ensuring accurate documentation.

What You'll Need to Succeed

• Previous experience in customer service; call centre experience preferred.
• Excellent communication skills for interaction with multiple stakeholders.
• Strong attention to detail and exceptional organisational skills.
• Positive attitude with a willingness to learn and adapt to new procedures quickly.
• Self-disciplined and proactive approach to work.

25 days holiday plus bank - pro rota (35.5 hour week rather than standard 37.5)