Project & Change Support Analyst 6 Month FTC

Are you ready to be part of a major digital transformation journey?

We are seeking a detail-oriented Project & Change Support Analyst on a 6-month contract to support change initiatives related to Microsoft Dynamics 365 upgrades. You will work closely with business stakeholders, functional consultants, and technical teams to ensure smooth transitions, delivery, training and adoption of D365 solutions across departments.Your new roleThis is a newly created Project & Change Support Analyst role where you will be supporting an external IT business and the internal implementation team with delivering D365 training across the business.

• Assist in the analysis of business processes impacted by D365 implementations.
• Support the development and execution of change management plans tailored to Dynamics 365 modules (e.g., Finance, Sales, Customer Service).
• Planning and coordinating training and workshops across the business.
• Document and track change requests and ensure alignment with D365 project timelines.
• Host workshops and training sessions to promote user adoption of D365 features.
• Collaborate with cross-functional teams including IT, finance, and operations to ensure effective communication across the business.
• Help prepare training/user guides, FAQs, and training materials for D365 users.
• Monitor feedback and adoption metrics post-implementation to identify areas for improvement.

What you'll need to succeedTo succeed in this role, you will require:

• Experience of business process mapping, project management and managing training workshops
• Familiarity with Microsoft Dynamics 365 (CRM or ERP modules)
• Minimum of 1+ year of experience in change management, business analysis, or project support.
• Excellent verbal and written skills; able to translate technical concepts for non-technical audiences
• Experience in Agile or hybrid project environments; ability to manage timelines and priorities
• Proficiency in Microsoft Power Platform, Azure DevOps, and Office 365
• Comfortable working in fast-paced or changing environments
• Experience delivering or supporting training sessions (Mandatory)
• Ability to build relationships and manage expectations

What you'll get in returnIn return, you will be able to start this fixed-term contract immediately and join an existing, highly experienced and proactive project team.

• Monday to Friday 8.30 - 5pm
• On-site parking
• Hybrid working pattern offered 2 days in the office (minimum)
• c£31,000 - £35,000 (dependent on experience)
• Possibility of a contract extension or permanent role (after 6 months)

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk