Job Description
Freight Coordinator - Bradford
Are you a detail-oriented logistics professional with a passion for delivering exceptional customer service? We're looking for a Freight Coordinator to join a dynamic operations team and play a key role in supporting freight forwarding activities and client communications.
About the Role
As a Freight Coordinator, you'll be at the heart of freight operations, ensuring smooth and efficient service delivery to clients and external partners. You'll handle bookings, documentation, and customer queries with professionalism and precision, contributing to the overall success of the team.
Key Responsibilities
- Respond to customer queries via phone and email
- Manage and monitor shared inboxes
- Process customer bookings and input data into Cargowise
- Liaise with customers, suppliers, subcontractors, and agents
- Prepare and send customer documentation
- Produce and provide bill of lading instructions
- Support general freight forwarding operations
- Perform other duties as required by the business
What We're Looking For
Essential Attributes:
- Ability to work independently and collaboratively
- Flexible and adaptable approach
- Strong under pressure and able to multitask effectively
Competencies:
- Excellent attention to detail
- Strong decision-making and organisational skills
- Clear and professional communication (verbal and written)
- Proficient in Excel, Word, and Outlook
- Confident telephone manner, even with challenging clients
Qualifications:
- Good standard of education in Maths and English
- Industry-related qualifications (or willingness to obtain)
Why Join Us?
This is a fantastic opportunity to grow your career in freight coordination within a supportive and fast-paced environment. You'll be part of a team that values accuracy, collaboration, and customer excellence.
