Job Description
Care Coordinator
Are you looking for a new opportunity to develop your career? How would you feel working as a Care Coordinator for a friendly company that highly values its staff?
As a Care Co-ordinator, your mission is to deliver high-impact coordination that ensures the right clinicians are matched to the right people, at the right time, every time. You are the linchpin between care excellence and clinician empowerment. You will lead with energy, operate with urgency, and treat every shift as an opportunity to change lives. You think like an owner, act with full commitment, and consistently raise the bar.
Benefits of a Customer Service Advisor:
- Salary: £25,000-£27,000 per annum
- Hours: 37.5 Hours Per Week - (Shifts Between 8am-6pm (8-4,9-5 or 10-6)
- Excellent office space with a friendly environment in Bradley Stoke, Bristol
- Staff discounts available for many major retailers
- Staff discount on gym memberships for gyms, spas, and studios across Bristol
- Individual development plans to aid progression
- Free onsite parking at their Bristol office
- Cycle-to-Work scheme
- 4 'wellness' days added to holiday entitlement, plus your birthday off after 1 year
- Access to a 24/7 Employee Assistance Programme
- Workplace pension scheme and group income protection
- Group Life Cover and Group Critical Illness Cover
- Health cash plan, giving access to health cover and faster treatments for many health issues
Responsibilities of a Care Coordinator:
- Dealing with all inbound calls and email enquiries
- Working as part of a team to promptly meet the needs of the client
- Liaising with multiple departments to find solutions for all client account management matters
- Using your initiative to fulfil and exceed client expectations and deliver excellent customer service
- Building and maintaining a relationship with the clients to best support them
- Identifying clinicians suitable for work placements and proactively reaching out to them with outbound calls
- Take ownership of the shift handover process with clarity and accountability.
Skills needed for a Care Coordinator:
- Exceptional Communication - written, verbal, and interpersonal
- 2+ years in healthcare or social care sector (preferred)
- Strong organisation and time management
- Proven problem-solving and critical thinking skills
- Resilience under pressure; thrives in fast paced settings
- Comfortable with ambiguity and takes initiative
- High emotional intelligence and empathetic leadership
- Business acumen and understanding of service dynamics
- Ability to hold self and others accountable with compassion
If you are interested in this role and have the relevant skills and experience and please apply now!
Red Recruitment (Agency)
