Quality Assurance Policy And Procedures Officer

Quality Assurance Policy And Procedures Officer
Location: Stoke on Trent, ST4 1RN
Start Date: ASAP
Contract Duration: 2+ Month
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £ 26.21 per hour
Job Ref: (phone number removed)

Job Responsibilities

• Conduct case file audits in Children's Services to assess social work quality.

• Support the strategic manager in implementing the audit framework.

• Review and update policies and procedures as needed.

• Audit litigation cases to understand liabilities.

• Contribute to team policy development, including the Case File Audit Framework.

• Develop auditing tools and questionnaires for specific services.

• Analyze audit findings and report strengths and weaknesses.

• Collaborate with partners for audit preparations.

• Provide training on audit processes to managers.

• Review audit action plans for service improvement.

• Ensure compliance with health and safety standards.

• Monitor manager performance in completing audits.

• Challenge delays in improving children's outcomes.

• Manage financial reviews for high-cost placements.

• Promote a customer service culture and foster team innovation.

Person Specifications
Must Have

• Social Work qualification or equivalent.

• Registered with a professional body like Social Work England.

• Substantial knowledge of children's social work laws and standards.

• Experience in Local Authority or Children's Services.

• Understanding of audit methodologies.

• Strong communication and negotiation skills.

• Ability to work independently and take initiative.

• Commitment to Health & Safety and Equality & Diversity.

Nice to Have

• Management or relevant professional qualification.

• Experience in multi-agency partnerships.

• Experience in supervisory roles.

• Evidence of updating policies and procedures.

• Experience in fostering teamwork and resolving issues.

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