76 jobs found

Job Title: Helpdesk Team Leader - Backshift Location: Glasgow Head Office Contract: Permanent Working Pattern : 5/7 Days, 2 Week Rotation Salary: £29,214.43 per annum + great company benefits! START DATE - WEDNESDAY 8TH JULY Job Purpose: This is a key position, leading the CSRs who act as ambassadors for our business. Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times. The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible. Team Leaders are an integral part of the management team, adding true value to the business. Key Accountabilities: Safety To ensure that all activity compiles with Health & Safety policies. People To ensure company policies and practises are followed and delivered consistently. To coach, motivate to ensure people performance is optimised. Conduct yearly appraisals for team leaders and support them to carry out their own team appraisals Manage all sick calls the helpdesk and update the relevant systems and team members Attendance management, including welfare visits and return to work interviews for all Service Desk colleagues Recruitment of new colleague s process from - Advertising position, Reviewing CV s. Selection of candidates, Arranging of 1-1 interviews. Once selection is made liaise with Services trainer and arrange inductions Carry out Performance management performance improvement planning, disciplinary, investigation and conduct meetings Management of holiday requests and planned absence to ensure that Services Desk has adequate cover in place over all shifts (24/7) Identify any training needs in the Service Team Leaders and across the desk Excellence Champion customer service think like a retailer and motivate teams to encourage positive attitude Service Support the Helpdesk Manager to achieve set targets across all Helpdesk function. Spot check and help manage the Mercury job monitors, holding team accountable where needed Point of contact for all CSR process questions and escalations Step up and cover the managers role when required (annual leave or during absence) Collate data reports for field management, City colleagues & senior management teams Represent Helpdesk at internal and external meetings Implement procedural changes, ensuring all colleagues understand and are following process To visibly demonstrate enthusiasm and positive behaviour Have a detailed understanding on the Team Leader roles as well as CSR role so they can step in and help in any situation Highly skilled using all aspects of the Mercury system Mercury Superuser Integrity Comply with any other reasonable request or instruction from other Department/CFM Line Manager People Responsibilities: The Helpdesk Team leader is responsible for managing the seniors and CSRs to achieve key targets and support the Helpdesk as the business grows, the team size may increase accordingly. Knowledge, Skills and Abilities: Educated to GCSE / Standard Grade level as a minimum, ideally NVQ Level 3 or above (Customer Service / Administration A working knowledge of Helpdesk functions within the FM industry is beneficial Strong PC literacy, with experience in extracting, collating and presenting performance data

Associate - Property & Asset Management Location: Cambridge Salary: £50,000 - £60,000 Hours: Full-time An established and highly regarded property consultancy is seeking an experienced Management Surveyor to join its Commercial Property and Asset Management team in Cambridge, offering a clear and structured pathway for career progression within a growing regional hub. This role provides the opportunity to manage a diverse portfolio including the firm's own office assets alongside a wide range of client instructions, while benefiting from ongoing professional development. This is a key role that will play a pivotal part in driving asset performance, strengthening client relationships, and contributing to the continued growth of the business, with clear opportunities to progress into more senior positions as the team expands. The successful candidate will gain exposure to a broad client base and complex instructions, enabling both technical and commercial development, while being supported through regular performance reviews, CPD, and opportunities to take on greater client ownership over time. Key Responsibilities Driving asset management initiatives to enhance property performance and value Managing a varied commercial property portfolio on behalf of key clients Undertaking property inspections and producing detailed reports Coordinating planned maintenance works and ensuring delivery standards Working closely with facilities teams to maintain full health & safety compliance Leading lease negotiations, including renewals and rent reviews Supporting service charge budget preparation, reconciliation, and challenge Overseeing rent collection and operational expenditure payments Administering property insurance, including premium apportionment and invoicing Collaborating with client accounting teams to deliver a high-quality service Responding to helpdesk enquiries and resolving property-related issues Building and maintaining strong relationships with clients, tenants, and contractors Producing accurate, timely client reports to support strategic decision-making Ensuring compliance with relevant legislation including Landlord & Tenant Acts What's On Offer Salary up to £60,000 Comprehensive and flexible benefits package Option to purchase additional annual leave Health cash plan and cycle to work scheme Flexible and agile working arrangements Clear opportunity to contribute to a growing and high-performing team

Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.

Hexagon Group is delighted to be partnering with an ambitious, niche property management company in Central London to support the recruitment of a Facilities Administrator. This is an excellent opportunity to join a close-knit, highly professional team supporting with the management of a predominantly commercial portfolio across Central London. Working from the company's Central London office, you will provide essential administrative support to a team of Facilities Managers, ensuring the smooth day-to-day operation of a varied property portfolio. You will play a key role in maintaining high service standards, supporting compliance processes and acting as a central point of coordination between contractors, on-site teams and occupiers. Your responsibilities will include supporting Facilities Managers with all aspects of administration, ensuring statutory compliance documentation is accurately recorded and kept up to date, raising and issuing approved purchase orders, liaising with contractors to coordinate planned and reactive works, and attending meetings where you will prepare agendas and take detailed minutes. You may also assist with arranging site visits and compiling reports, helping to ensure that service delivery across the portfolio remains consistent and proactive. The successful candidate will have previous experience within facilities or property management, ideally gained in a Facilities Administrator, Helpdesk or Compliance focused role, with a solid understanding of supporting operational teams and maintaining accurate records. You will be highly organised, detail-oriented and confident managing multiple tasks simultaneously. Strong communication skills are essential, along with a professional and personable approach when dealing with clients and contractors. You should be comfortable using MS Office packages and property management systems, and demonstrate a genuine interest in developing your career within the facilities management sector. In return, you will join a supportive and forward-thinking business that values professional development and offers clear progression opportunities within a growing organisation. The salary for this role is between 33,000 - 35,000 plus a generous benefits package. If this opportunity is of interest, please apply and one of our consultants will be in touch.

IT Support Manager Manchester Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional maintenance role it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise. Key Responsibilities IT Operations & Infrastructure Lead the company s internal IT support and infrastructure operations Manage networking, cloud-hosted services, and enterprise systems Oversee the transition toward a modern Microsoft 365 and cloud-based environment Maintain and improve security, backup, and disaster recovery systems Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery & Operational Improvement Introduce and manage structured SLAs, KPIs, and incident management procedures Shift the IT function from reactive support to proactive service delivery Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams Create and maintain systems architecture and technical documentation Manage vendors and ensure accountability across third-party suppliers Leadership & Transformation Lead, coach, and develop the IT team Support major infrastructure, cloud migration, and hardware transformation projects Assess emerging technologies and conduct cost-benefit analysis for future investment Manage IT budgets and contribute to long-term technology strategy Skills & Experience Proven experience in a senior IT leadership or IT Support Manager role Strong background in infrastructure, networking, and cloud-based IT environments Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking Experience with AWS or other cloud infrastructure platforms Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools Strong service delivery mindset with experience implementing SLAs and operational KPIs Excellent troubleshooting, leadership, and stakeholder management skills Why Join? This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth. Benefits Early finish every Friday Flexible working arrangements Company pension scheme Life assurance Private Medical Insurance Interested? Please Click Apply Now! IT Support Manager Manchester

Job Title: Head of IT Support Services Location: Birmingham Salary: £48,822 - £56,535 per annum - SS9 Job type: Permanent, Full time UCB is an equal opportunities employer. We are TEF rated Silver, with a Good Ofsted rating. The Role: University College Birmingham is a leading institution dedicated to excellence in teaching, learning and innovation. With a diverse and growing community of students and staff, we are committed to delivering outstanding digital services that empower learning, collaboration, and discovery. As we continue to expand our digital capabilities, we are seeking a professional and experienced Head of IT Support Services to lead the strategic development, resilience, and security of our technical support services. The role is responsible for ensuring reliable, efficient, and responsive IT support for staff and students, aligned to institutional priorities, digital transformation programmes, and service excellence standards. The ideal candidate will have substantial experience of working as a leader within IT Service roles, and will have managed and lead high performing teams, projects and change across institutions. Benefits: Generous allocation of annual leave 29 days' paid leave per year 12 Bank Holidays & Concessionary Days Excellent Local Government Pension Scheme Employer Contributions - 20.9% Subsidised private healthcare provided by Aviva including a Digital GP Service. Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support Annual health MOTs with our Registered Nurse Excellent staff development opportunities including professional qualification sponsorship A variety of salary sacrifice schemes including technology and cycle. Heavily-subsidised on-site car parking in central Birmingham Free on-site gym membership Extra Information: All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education. Closing Date - Sunday 7th June 2026. Interview Date - Wednesday 17th June 2026. Please click APPLY to be redirected to our website to complete an application form. Candidates with experience in, Head of IT Support Services, IT Support Services Manager, Director of IT Support, IT Service Delivery Manager, Head of Technical Support, IT Operations Support Lead, Service Desk Manager, Infrastructure and Support Manager, IT Helpdesk Director, Technical Services Manager, End User Support Manager, Head of Digital Support Services, IT Customer Support Lead, Technology Support Operations Manager, and ICT Support Services Director, will be considered for this role.

Are you an IT Service Delivery Manager with experience with Managed Service Providers (MSP)? Do you have ITIL V4/V5 experience? Job Title: IT Service Delivery Manager Location: Central London (Hybrid - 3 days office based, 2 days from home) Rate: Dependant on Experience Contract: Permanent Start Date: ASAP Looking for an opportunity where you can take ownership of IT service delivery and play a key role in driving digital improvement across a growing business? This is an opportunity for an experienced IT Service Delivery Manager to oversee the day-to-day delivery of IT services across a fast-paced organisation, ensuring a secure, responsive, and high-performing IT environment. You will act as the key interface between the business and external managed service providers, taking ownership of service delivery, supplier performance, escalations, and continuous improvement initiatives across the wider IT function. Where you will add value: - Managing relationships with MSPs and external IT suppliers, ensuring SLAs and KPIs are achieved - Overseeing IT helpdesk performance, escalations, incident trends, and root cause analysis - Acting as an escalation point for complex infrastructure and end-user support issues - Managing user lifecycle processes including onboarding, offboarding, and access governance - Supporting administration across Office 365, Azure, Entra ID, SharePoint, and wider Microsoft environments - Coordinating IT equipment deployment, asset management, and site setup activities - Supporting security compliance across Cyber Essentials, ISO 27001 principles, and internal governance requirements - Driving digital and process improvement initiatives aligned with wider business strategy - Maintaining IT documentation, governance processes, and operational standards To succeed in this role, you will need: - Previous experience operating as an IT Service Delivery Manager within a customer-facing environment. - Experience managing MSPs, IT suppliers, and service delivery against SLAs and KPIs. - ITIL (V4/V5) experience or certification. Why this opportunity stands out: - Permanent position within a growing and evolving business - Hybrid working model with flexibility around business requirements - Opportunity to play a key role in shaping IT service delivery and digital improvement initiatives - Exposure to a broad Microsoft and infrastructure environment - Collaborative and supportive working culture with long-term progression opportunities If you're an experienced IT Service Delivery Manager looking for a role where you can drive service improvement, influence digital strategy, and take ownership of operational IT delivery, get in touch for a confidential discussion.

A new opportunity has arisen for an IT Manager for a company based in Watford. You will have approximately 5 years in a similar role. The position is hybrid and you would work in the office 2 to 3 days a week. You will have a proven background in the following. Backups, restoration, CRM systems ideally Salesforce, Microsoft, cloud computing, managed workflows, create documents from workflows and maintain architecture for platforms. Experience in the auditing process would also be useful and you will work with and support 5 people in a team. This organisation is heavily regulated and you will assist with the helpdesk when needed You will manage safe change management and have an excellent eye for detail. There will be regular updates which need to transition smoothly. Your benefits will include the following 25 days holiday plus 8 bank holidays, pension scheme, 35 hours per week, hybrid options, healthcare scheme and much more. If you have been an IT Manager and looking for your next opportunity, please apply.

Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join the team located in London. As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business. Quality Manage CAFM system as key user on site including PPM records, reactives and reporting. Answer calls/email for the business in a timely fashion Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is Contract : Alongside Contract Support assist with the monthly customer report. Provide comprehensive reports relating to all jobs raised through the CAFM system. Analysis and comprehension of reports relating to CAFM system. Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support. Logging hazards & customer feedback on the QHSE Management Portal Perform any other duties or responsibilities as requested by the CM or Management Team. Person Specification: Organised - Works in a structured way. Thinks ahead to prioritise workload Logical - Works in a clear and consistent manner Attention to detail - Thorough in carrying out a task, with a high degree of accuracy Assertiveness - Confident, effective in putting across point of view to others Persistence - Follows through to resolution

K-People Europe is a recruitment consultancy specialized in Korean speaking jobs with a dedicated Korean recruitment consultant working in London since 2007. Our client, an industry leading global company, is looking for a Korean speaking Global IT Service Desk Coordinator. The role will also support the IT team as the business prepares for a number of major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, service desk process improvement, and wider regional support integration. This role is ideal for someone who combines practical IT support knowledge with strong communication, ownership, documentation discipline, and coordination skills. It is not a deep technical engineering role; however, the successful candidate must be confident handling service requests, coordinating escalations, communicating clearly with stakeholders, and supporting the maturity of a growing global service desk model. Key Responsibilities (1) Service Desk Operations • Provide professional first-line and enhanced service desk support to users across London and selected regional/global offices • Own tickets end-to-end, from initial logging through to resolution or appropriate escalation • Ensure incidents and service requests are accurately recorded, categorised, prioritised, updated, and closed in the ITSM ticketing system (2) Escalation & Coordination • Coordinate escalations with senior IT team members, regional IT teams, clients and key vendors • Work closely with senior IT colleagues to ensure issues are escalated appropriately and followed through to completion (3) Technical Support • Support troubleshooting for Windows, macOS, Microsoft 365, Google Workspace, VPN, access management, collaboration tools, and endpoint-related issues • Support joiner, mover, and leaver (JML) processes with accuracy, consistency, and clear documentation (4) Asset Management & Documentation • Support IT asset management processes, including device allocation, return, check-in/check-out, lifecycle tracking, and audit readiness • Maintain clear documentation, including knowledge base articles, SOPs, troubleshooting guides, onboarding materials, and service process documents (5) Continuous Improvement • Identify recurring support issues and recommend practical improvements • Support Jira Service Management or equivalent ITSM process improvements • Assist with ticket quality review, service trend analysis, recurring issue tracking, and basic reporting (6) Global Service Coordination • Act as a reliable coordination point for service desk operations, ensuring that support requests are properly tracked, followed up, communicated, and closed. • Help maintain service continuity while the wider IT team delivers major initiatives, including Google Workspace adoption, AI enablement, Cleanroom support, asset management improvement, and ITSM process maturity. • Coordinate service desk activity across users, internal IT teams, regional stakeholders, HQ contacts, client-side stakeholders, and key vendors. • Help reduce dependency on senior IT team members by taking ownership of routine coordination, escalation tracking, user updates, and documentation. (7) Project Support & Service Transition • Support service desk readiness for major IT change initiatives, including user communication, support documentation, ticket categorisation, issue tracking, and escalation follow-up. • Assist with the operational support impact of Google Workspace rollout, AI adoption, Cleanroom-related support, and regional support integration. • Identify support patterns arising from new projects and help convert them into knowledge base articles, SOPs, and repeatable support processes. • Provide clear feedback to senior IT colleagues on recurring user issues, service risks, and improvement opportunities. Requirements (1) Must be fluent in both Korean & English (2) Strong stakeholder communication skills, including the ability to provide clear updates to users, managers, internal teams, vendors, and regional contacts. (3) Proven experience in an IT service desk, helpdesk, endpoint support, or IT support coordination role (4) Strong practical knowledge of Windows, macOS, Microsoft 365, Google Workspace, endpoint support, access management, and standard collaboration tools (5) Experience using ITSM ticketing systems such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar (6) Ability to coordinate effectively across users, internal IT teams, external vendors, and regional stakeholders (7) Ability to create clear support documentation, SOPs, and knowledge base content (8) Familiarity with ITIL or ITSM principles and frameworks preferred (9) Hands-on experience with Jira Service Management, Confluence, or endpoint management tools preferred Conditions (1) Job location: London (2) Hybrid: 3 days in the office & 2 days working from home (3) Job type: full-time & 12 month contract (renewing up to 4 years and becoming permanent) (4) Hours of work: 37.5 hour per week (some overtime work may be required for emergencies and projects) (5) Annual basic salary: 40K (depending on experience) (6) Performance based bonus, Pension, Income Protection, Health Insurance, Dental Insurance, Life Assurance, etc. (7) Annual leave: 33 (25 holidays + 8 bank holidays) Before you apply (1) Korean language skill is essential (2) The right candidate must be eligible to work full-time in UK immediately without any visa restriction. If you're on any visa permitting full-time work in UK, please indicate your visa status in your CV and when it expires. (3) Please send your CV in MS Word format (4) ONLY right candidates will be contacted, and if your application is successful, we'll contact you within 5 working days.

(Technical Support Specialist 12mths hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders Agile, resourceful learner with strong attention to detail Candidates must be able to display a working knowledge with: Applying technical concepts to troubleshooting procedures Installing, configuring, and troubleshooting various, software, and hardware A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset. Preference will be given to candidates with the following skills and experience: 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk Bachelor's Degree/Diploma with technical background Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+ Minimum of 1 year experience working with a CRM platform Experience working in environments using the KCS Methodology

Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of £30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.

Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

About the Role RG Setsquare is recruiting on behalf of a leading facilities management contractor for an experienced HVAC Technician to join their team covering the M40 corridor between Coventry and Oxford. This is a field-based role working on a high-profile large retail estate - a busy, well-supported environment where the standard of technical delivery genuinely matters. You will be responsible for planned and reactive HVAC and gas maintenance across a portfolio of large-format retail sites, working to clear SLAs and high expectations of customer service. The package is one of the strongest we are currently marketing for this type of role: a total salary of 47k inclusive of standby payment, with overtime, paid travel time, 33 days holiday, private healthcare, life insurance, and pension on top. What You'll Be Doing Completing the planned preventive maintenance (PPM) schedule across your allocated sites, ensuring all paperwork is completed accurately and to the required procedures Responding promptly to reactive service calls and alarm requests from the central helpdesk, assessing job requirements and carrying out repairs within agreed response times Servicing and maintaining a wide range of HVAC assets including air handling units with gas-fired heating, LPHW systems, DX coils, heat pump systems, single split air conditioning, LPHW boilers, pumps, inverters, DHW boilers, and water chillers Identifying non-repairable faults in plant and machinery and making clear recommendations to your line manager regarding suitable replacements Updating job and call status on the client's CAFM system following every site visit Delivering all work in full compliance with Health, Safety & Environmental policies Representing the business professionally with client site teams at all times - a friendly, can-do approach is as important here as the technical ability What We're Looking For Essential qualifications - you must hold all of the following: Commercial gas qualifications - as a minimum: COCN1, CCCN1, CIGA1, CORT1, ICPN1, BMP1, CCP1, TPCP1, TPCP1A F-Gas - City & Guilds 2079-11 Level 2 Certificate Unvented water heaters - HWSS Hot Water Systems & Safety (including G3 Unvented HWS) Full UK Driving Licence Desirable: 18th Edition Wiring Regulations (City & Guilds 2382-18) or 17th Edition (City & Guilds 2382-15) The ideal candidate will also bring: Proven experience in HVAC and gas maintenance within a multi-site commercial or retail FM environment A professional, customer-focused approach - you will be working in live retail environments and dealing with site managers daily Strong self-management skills - comfortable planning your own day and hitting response time SLAs without close supervision A positive, flexible attitude and willingness to travel daily across the M40 corridor patch The Package This is a genuinely strong package for the HVAC market in the Midlands: 467k total salary - inclusive of standby payments (1 in 4 rota) Overtime paid on top of base salary Paid travel time 33 days holiday (inclusive of bank holidays) Private healthcare Life insurance Private pension Employee discount scheme Company vehicle How to Apply This vacancy is being managed by RG Setsquare. To be considered, please submit your CV via CV-Library. Shortlisted candidates will be contacted directly by our team with full details on the client, the patch, and next steps in the process. RG Setsquare specialises in technical and FM recruitment across the UK, placing skilled trades and engineering professionals with leading contractors and service providers at every level. A strong package, a high-profile client, and a varied technical role. Apply now. RG Setsquare is acting as an Employment Agency in relation to this vacancy.

IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained

Helpdesk Co-ordinator Edinburgh City Centre 12.90ph Part Time - 25 hours a week The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers. This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm. Main Duties: To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets. To accurately record all job related information on the appropriate IT systems. To ensure that the engineer days are optimised to drive maximum productivity from the team. Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate. Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information. Ensure all jobs are completed within the required response times. Deal with communications in a professional and prompt manner. Ensure non productive time is accounted for on system. Escalate issues with specific jobs, the customer or engineers promptly. Ensure full audit trails are maintained and evidenced where required. Follow Group and company policies and procedures, at all times. Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment. Use all work equipment and personal PPE properly and in accordance with training received. Report any issues or training needs to your Line manager. What we are looking for Have experience working within a service delivery or contact centre. Possess strong IT skills. Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner. If available please apply with your CV today. Thanks RG Setsquare is acting as an Employment Agency in relation to this vacancy.

Your Company: A well-established organisation operating within a fast-paced commercial environment has partnered with the team at NET Recruit to search for an IT Delivery & Service Manager to join their growing internal technology function. This business has built a strong reputation for operational excellence, customer focus, and continuous improvement, supported by a collaborative culture and a pragmatic approach to technology delivery. This position represents an excellent opportunity for an experienced IT professional to take ownership of delivery coordination, service operations, and supplier management across a busy internal IT function. The successful candidate will play a central role in improving visibility, accountability, and consistency across both project delivery and operational support activities. Your Role and Responsibilities While in this position your duties may include but are not limited to: Developing and managing delivery processes to ensure work is prioritised, tracked, and delivered effectively across the IT team. Coordinating sprint planning, stand-ups, delivery reviews, and retrospectives to maintain delivery momentum and operational focus. Managing competing priorities, identifying blockers early, and driving issues through to resolution to reduce disruption and delivery delays. Working closely with stakeholders to balance operational demand, business priorities, and delivery commitments. Overseeing day-to-day IT support operations, ensuring incidents and service requests are prioritised appropriately and resolved within agreed service levels. Acting as an escalation point for operational issues while improving visibility, ownership, and accountability across helpdesk activities. Managing relationships with third-party suppliers and service providers, ensuring performance expectations and delivery commitments are actively monitored and maintained. Supporting continuous improvement initiatives to reduce operational firefighting, improve delivery predictability, and create greater structure across the wider IT function. What you will need to Apply: The ideal candidate will be a highly organised and delivery-focused professional with previous experience working within IT delivery, service management, or operational coordination environments. To succeed in this role, you should possess strong prioritisation and organisational skills, alongside the ability to manage competing demands within a fast-moving business environment. You will be comfortable working with both technical and non-technical stakeholders and capable of communicating clearly across all levels of the organisation. A proactive mindset, strong operational awareness, and the ability to identify and resolve blockers quickly will be essential to your success in this position. Applicants should also demonstrate previous experience overseeing IT support operations, coordinating workloads across technical teams, and managing external suppliers or service providers. Exposure to Agile delivery approaches such as Scrum, Kanban, or hybrid methodologies would be beneficial, alongside a broad technical understanding across infrastructure, systems, software, or applications. It would be especially beneficial if you have previous experience improving operational processes, increasing delivery visibility, and helping technology teams move away from reactive ways of working toward more structured and predictable delivery practices. What you will get in Return: In return, the company offers a salary of up to £65,000 plus the opportunity to play a highly visible and influential role within a growing IT function. This full-time position provides the chance to work within a collaborative and supportive environment where continuous improvement and operational excellence are genuinely valued. You will have the opportunity to shape how delivery and support activities are managed across the business, helping to improve efficiency, reduce operational friction, and create stronger alignment between technology and business priorities. The organisation also offers a range of additional benefits designed to support employee wellbeing, professional development, and long-term career growth, alongside the opportunity to work closely with experienced technical and operational stakeholders in a role that offers genuine variety, responsibility, and impact. To discuss further, please do not hesitate to reach out to: Suzi Kocovska - Recruitment Partner M: E:

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds. Hours Wednesday, Thursday, Friday 08 00 (30-minute break) The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients properties. Key Responsibilities/Accountabilities To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email Log all reported Issues onto our in-house Fix Flo system Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI s Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard Chase above where needed to ensure they meet our issued KPI s Work with finance team to ensure matchup between Issue References and PO s Assist to manage awarded project works from instruction to practical completion Ensuring complaints are escalated to the appropriate manager Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements First point of contact for third party vendors regarding operational issues Key Skills Excellent customer service skills Experience within a busy helpdesk/customer service/call centre environment Excellent Microsoft Office skills

Technical Support Manager Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall My client is a fast growing Service Provider that have a requirement for a proven Technical Support Manager. As Technical Support Manager you will be responsible for leading and developing the Service Desk function. This role bridges front-line support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes the company values. You will maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services. Provide technical guidance and escalation support to Service Desk on complex incidents. Proven technical knowledge with TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall. This is a great opportunity for a Technical Support Manager to join a fast growing company at a very exciting time. Genuine opportunities for growth and career development. Technical Support Manager Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall Helpdesk, Service Desk, Networking, TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd