Technical Writer

Position - Technical Writer
Location - Remote/London/Vilnius
Salary - up to £50,000

We're looking for a system-minded Technical Writer to join a modular banking platform used by FinTech teams to take ownership of their product documentation and turn it into a clear, reliable source of truth. Your mission is to make sure that every part of the platform is understandable to those who use it by transforming scomples materials into a well-structured, cohesive documentation experience.

Key Responsibilities

• Audit all existing documentation including the Knowledge Base, API references, onboarding flows, and training materials
• Identify the purpose of each piece of content and map it to a clear, intuitive documentation structure
• Rebuild the information architecture so users can easily navigate concepts, processes, and tasks
• Refresh unclear or outdated articles and create new content where information is missing
• Write clear explanations of product components, concepts, configurations, and user journeys
• Break down multi-step processes into accurate, practical workflows that match real user behaviour
• Establish and maintain consistent terminology for core concepts (eg, wallets, roles, cash desks)
• Collaborate closely with engineering, product, and customer-facing teams to understand product logic
• Challenge unclear or ambiguous ideas, ask necessary questions, and refine content until it makes sense
• Take long-term ownership of documentation standards and ensure ongoing accuracy as the platform evolves

Qualifications and Experience

• Strong analytical writing skills and the ability to clarify complex technical ideas
• Curiosity about how systems work and the confidence to explore API docs, UI flows, and business logic
• Ability to simplify multi-layered workflows without losing essential detail
• Experience structuring content at multiple levels - from conceptual overviews to step-by-step guides
• Familiarity with Markdown, Notion, Git, Swagger, or basic video Scripting is beneficial
• Naturally inquisitive, detail-driven, and comfortable collaborating across technical and product teams

Benefits

• Opportunity to shape the entire documentation ecosystem of a complex FinTech product
• Work closely with product leaders, founders, engineers, and designers
• High autonomy to define processes, standards, and long-term documentation strategy
• Direct impact on customer onboarding, understanding, and overall product clarity

Job Type: Full-time, Permanent
Work Location: Remote with options in London or Vilnius

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