Revenues Officer

Revenues Officer
Location: 160 Tooley Street, Southwark, SE1 2QH
Start Date: ASAP
Contract Duration: 4+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £ 22.86 Per Hour
Job Ref: OR18158

Job Responsibilities

• Meet individual and team targets for Council Tax and NNDR billing and recovery.

• Provide expert advice and respond to customer inquiries via phone, writing, or in person.

• Investigate and process customer applications, maintaining accurate records.

• Identify opportunities for discounts and exemptions, and apply them correctly.

• Prepare and analyze management data, suggesting improvements and implementing changes.

• Maintain relationships with social landlords, housing sections, and other authorities.

• Train and mentor new and existing staff, ensuring quality assurance.

• Liaise with the Valuation Office Agency for property assessments and appeals.

• Maximize debt recovery and manage debtor cases, including legal actions.

• Ensure quality assurance and performance monitoring with internal and external providers.

Person Specifications
Must Have

• Extensive experience with NEC Rev & Bens and NEC DM.

• High-level experience in processing Council Tax changes.

• Strong communication and customer service skills.

• Ability to analyze data and implement process improvements.

Nice to Have

• Experience in training and mentoring staff.

• Knowledge of debt recovery processes and legal actions.

• Familiarity with the Council s Anti-Poverty and Debt Reduction policies.

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