Neighbourhood Response Officer

Neighbourhood Response Officer

• Hourly rate: 18.43 per hour PAYE
• Location: Oxfordshire
• Job Type: Full-time (36 hours per week) Temp until end of April 2026 #

We are seeking a confident and customer-focused Neighbourhood Response Officer to join a team in Oxfordshire. This front-facing role specialises in tenancy and estate management, requiring daily travel across neighbourhoods and homes within an 80-mile-wide patch. If you are passionate about creating safe, secure, and attractive neighbourhoods and are ready to embody our core values of Openness, Respect, Evolution, Success, and Responsibility, this role is for you.

Day-to-day of the role:

• Work collaboratively with both internal and external stakeholders to develop and improve services, finding positive solutions to complex cases.
• Conduct customer visits, including sign-ups, welfare checks, and investigations of antisocial behaviour (ASB) and breaches of tenancy and estate management.
• Travel extensively across the designated patch and occasionally to other areas, ensuring effective tenancy and estate management.

Required Skills & Qualifications:

• Experience as a neighbourhood response officer, housing management is beneficial.
• Proven experience in customer service and a strong ability to work with community members.
• Confident and resilient individual with a positive mindset.
• Capable of learning new systems and processes quickly, adhering to policies and procedures from day one.
• Excellent organisational and prioritisation skills, with the ability to work to plans and targets.
• Must have a vehicle for extensive travel.

To apply for the Neighbourhood Response Officer position, please submit your CV detailing your relevant experience.