IT Support Engineer

Deskside Support Engineer

Permanent role
Lytham St Annes, Lancashire (FY8)
30,000 per annum

A fantastic opportunity has become available with the opportunity to work alongside leaders in the IT sector. Our client is seeking a customer-focused Deskside Support Engineer to join the on-site support team. This is a great opportunity for an experienced 2nd Line Support professional to join a secure, stable environment and support critical end-user services.

The role requires SC clearance; however, candidates can start once BPSS is confirmed. Applicants with existing and valid SC clearance will be prioritised.

As a Deskside Support Engineer, you will be responsible for:

• Providing deskside, floor-walking and hands-on technical support for all users.
• Troubleshooting and resolving hardware, software, and connectivity issues.
• Supporting Windows devices, laptops, desktops, printers, peripherals and mobile technologies.
• Managing incident tickets, ensuring timely updates, accurate logging, and resolution within SLAs.
• Installing, configuring, and maintaining end-user devices, following the company processes.
• Participating in an on-call rota alongside an engineer (likely 1 week on / 1 week off or 2 on / 2 off - TBC).

Proven skills and experience to ensure success in this role include:

• Previous deskside, desktop, or 2nd line support experience in a corporate or regulated environment.
• Strong knowledge of Windows OS, Microsoft applications, end-user devices, hardware diagnostics and configuration.
• Understanding of secure environments or public-sector IT (advantageous).
• Active SC Clearance desirable; otherwise ability to undergo SC while starting with BPSS.

Further information available upon application.

ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process