Job Description
We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return on their investment.
Job Title: Customer Success ManagerType: Contract / StaffingLocation: LondonDuration: Jan 2026 - Jan 2027Hours: 35 per week (7 per day)
Key Responsibilities:
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Lead customers through digital transformation with a clear understanding of objectives and key performance indicators.
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Maximise value realisation and ROI from solutions and services purchased.
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Drive solution adoption and usage through structured success plans.
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Build and maintain relationships at senior levels, including C-Level executives.
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Develop account strategies and success plans to drive loyalty, advocacy, and minimise attrition.
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Track account performance, resolve critical issues, and ensure timely execution.
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Provide thought leadership and domain expertise to customers and internal teams.
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Collaborate closely with Sales, Marketing, and Solution Consulting teams.
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Support onboarding and ramp-up of new team members within the Customer Success function.
Qualifications & Experience:
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Bachelor's or Master's degree.
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Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also be considered.
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Proven track record managing large, global, strategic accounts at a senior level.
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Ability to build and maintain trusted advisor relationships at senior levels.
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Demonstrated success in driving customer retention and high customer satisfaction.
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Excellent written and verbal communication skills; strong presentation skills.
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High level of critical issue management and problem-solving capabilities.
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Tenacious, personable, confident, results-oriented, and adaptable
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
