Senior Sales Advisor

Senior Sales Advisor
£26,000 - £29,000 per annum, DOE + OTE
Near Bury St Edmunds
Full-time, 37 hrs per week (Monday - Friday, and Saturdays with a day off in lieu)

On behalf of our client based just outside of Bury St Edmunds, we are searching for a Senior Sales Advisor to join their small, friendly and welcoming team as they expand! The successful candidate will have previous experience within a sales/customer service position and have excellent communication and organisational skills. Due to the location of the role, a driver's licence and access to your own vehicle is essential.

Key Responsibilities

• Deliver exceptional customer service throughout the entire sales process, whether in person, via phone, or email.
• Provide expert advice on product suitability, and pricing, ensuring a professional and friendly experience for every client.
• Create accurate quotations, process payments, arrange deliveries, and manage after-sales support.
• Maintain and update CRM records with client information and daily activity.
• Coordinate sample dispatch and ensure visitors receive a warm, professional welcome.
• Resolve customer queries and complaints promptly and effectively.
• Support the sales team in closing deals and achieving targets.
• Assist with onboarding and training new team members.

Requirements

• Experience in a sales role, ideally within a customer facing environment.
• Strong organisational skills with the ability to prioritise tasks in a fast paced setting.
• Excellent communication skills across all platforms, with attention to detail and grammatical accuracy.
• Self motivated, proactive, and able to inspire confidence in customers and colleagues.
• Familiarity with CRM systems and Microsoft Office.

Benefits:

• Competitive salary and bonus scheme
• Company pension
• Employee discount
• On-site parking
• Enhanced parental leave
• Healthcare cash plan
• Well-being initiatives and mental health support
• Volunteering days

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)