Customer Service Executive

Job Title: Customer Service Advisor
Location: Yate, Bristol, BS37
Remuneration: 26,500 per annum
Contract Details: Fixed Term Contract (11 months)
Start Date: 8th December 2025
End Date: 31st October 2026

Hours 09.00-17.30

Responsibilities:
As our Contact Centre Advisor, you will play a vital role in delivering exceptional customer service. Your key responsibilities will include:

• Putting the customer at the heart of everything you do.
• Demonstrating a strong desire for excellence in service delivery.
• Proactively processing orders within 12 hours and acknowledging all orders to customers promptly.
• Maintaining updated customer SOPs to ensure smooth operations.
• Keeping digital and physical filing organised for easy access and compliance.
• Communicating lead times and order statuses to customers in a timely manner.
• Resolving customer queries within a maximum of 4 hours.
• Handling incoming calls and emails with enthusiasm and professionalism.
• Managing customer complaints efficiently, ensuring responses are sent within specified timelines.
• Conducting regular meetings with customers to discuss account situations.
• Maintaining accurate records of customer interactions in our CRM system.

To thrive in this role, you'll need:

• Experience in customer service and office environments.
• Flexibility to adapt to changes.
• Strong planning, organisational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and problem-solving aptitude.
• Ability to work independently as well as part of a team.

Working Pattern:
This is a full-time position based in our Yate office, conveniently located just a 12-minute walk from Yate train station. Parking is available on site

Why Join Us?
This is not just a job; it's a fantastic career development opportunity in the thriving packaging industry. With consistent growth and an expanding international presence, you will be an integral part of our commitment to providing the highest standard of food-grade packaging.

If you're passionate about customer service and looking for a rewarding role where you can make a difference, we want to hear from you! Apply today to become a key player in our dynamic team!

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