Housing Officer

We are seeking a proactive and experienced individual with a strong background in housing management to deliver high-quality tenancy and neighbourhood services. This role is ideal for someone who thrives on making a difference in communities, with a particular focus on managing anti-social behaviour, tackling rent arrears, and supporting tenancy sustainment.

This is a home-based role with regular customer visits and occasional attendance at our Head Office in Bedford Heights for team collaboration and meetings.

What you will be doing:

• Taking ownership of rent collection and arrears management, supporting tenants to sustain their tenancies and reduce debt.

• Managing ASB cases effectively and sensitively, ensuring swift resolution and safeguarding awareness.

• Collaborating with Complex Case Housing Officers to deliver a consistent and customer-focused service.

• Conducting regular estate inspections, monitoring estate services, and completing fire safety checks.

• Working closely with internal teams and external partners to provide a joined-up, holistic service to residents.

• Ensuring tenancies are managed in line with household circumstances, including referrals and signposting for additional support.

We d love to meet someone with:

• Previous experience in housing or tenancy management, ideally within a social housing setting.

• A strong understanding of ASB legislation and best practice in case handling.

• Proven ability to manage rent arrears and support financial wellbeing.

• Excellent customer service skills with a resident-first approach.

• Strong problem-solving, negotiation, and influencing skills.

• Effective communication, time management, and organisational abilities.

• Experience working collaboratively with internal and external stakeholders.

Amongst what we offer you is:

• A competitive salary of £35,500 including car allowance

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to a wide range of wellbeing services and tools, including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Please note: The successful candidate will be required to complete a Basic DBS application. We reserve the right to close this recruitment early if we receive a high volume of suitable applications, so early submission is encouraged.