Customer Service Team Leader (Homeware Brand)

Role: Customer Service Team Leader (Homeware Retailer)
Hours: Full Time, Monday to Friday 9am - 5pm
Location: Loversall, Doncaster

Salary: 30,000
Start Date: ASAP (Notice Period Allowing)

Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail client, based in Loversall, Doncaster.

What You'll Do:
As the Customer Service Team Leader, you will report directly to the Customer Service Logistics Manager and play a pivotal role in leading and overseeing the Customer Service team in the warehouse and operations environment. This is an exciting opportunity to make a significant impact by managing daily operations, enhancing service levels, and improving efficiencies across all customer interactions.

Key Responsibilities:

• Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards.
• Actively seek opportunities to boost team productivity, efficiency, and service quality.
• Ensure accurate and up-to-date reporting data for all logs and performance metrics.
• Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities.
• Provide regular updates on team performance and develop actionable improvement plans.
• Distribute tickets and monitor team performance, ensuring high accuracy and attendance.
• Foster individual skill development and accountability for SLA and KPI targets.
• Review processes regularly and implement necessary improvements.
• Engage in meetings and contribute to ongoing process enhancements.

What We're Looking For:
To excel in this role, you should possess the following skills and qualities:

• Previous experience in customer service leadership, preferably in retail.
• Leadership abilities with a passion and ability for motivating others.
• Excellent communication skills, both verbal and written.
• A passion for delivering outstanding customer experiences.

Please apply today! We can't wait to review your application.

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