Service Charge Team Manager

Service Charge Team Manager
Location: Grosvenor House, 125 High Street, Croydon, CR0 9XP
Start Date: ASAP
Contract Duration: 3+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £ 30.22 Per Hour
Job Ref: OR18538

Job Responsibilities

• Lead and motivate a team to accurately calculate and issue service charges.

• Ensure a customer-focused approach to resolving queries and complaints.

• Monitor controls to meet service levels and enable cost recovery.

• Collaborate with business areas to prepare budgets and account for expenses.

• Support system and process improvements for service charge delivery.

• Develop policies and procedures that comply with legislation and contracts.

• Provide training to enhance team knowledge and resilience.

• Manage relationships with service charge payers and other stakeholders.

• Identify areas for service charge calculation improvement.

• Lead projects to improve service efficiency and effectiveness.

• Handle staffing issues following company policies.

• Ensure data accuracy in company systems and databases.

Person Specifications
Must Have

• Experience in leading and managing a team.

• Strong organizational skills and ability to meet deadlines.

• Experience with external partners and managing agents.

• Excellent written and oral communication skills.

• Understanding of service charge management and legislation.

• Strong financial and numerical skills.

• Ability to interpret KPIs and management information.

• Excellent customer service skills.

Nice to Have

• Experience in managing high-performing teams.

• Ability to handle conflicting priorities and manage change effectively.

• Diplomatic, patient, and a good listener.

• Strong belief in customer satisfaction and business-driven solutions.

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