1st Line IT Systems & Business Support

1st Line IT Systems & Business Support
Location: Coventry
Salary: 12.50 - 13.45ph, DOE
Contract type: Temp, maternity cover, potentially until April 2026.
Working hours: 40 hours, Mon - Fri, 8:30am to 5pm

About the role
We are seeking a proactive and customer-focused 1st Line IT & Business Systems Support to join our team. The ideal candidate will be the first point of contact for business support activities for a wide range of tasks; general support & liaising with line managers & 3rd Party vendors will encompass 40% of the role and technical IT services, the other 60%. This role is well-suited for individuals who can hit the ground running and eager to gain exposure to a broad range of teams and technologies in a dynamic environment.

Requirements

• Degrees in Networking and IT Security, Software Engineering or Business Information Systems would be highly advantageous - open to graduates who are looking to gain experience within a busy IT Support team.
• Proven experience using & guiding users through Office 365 and providing Cloud Support.
• Hands-on experience with laptop builds, imaging and configuration, with familiarity with Microsoft Intune for device enrolment, compliance, app deployment and policies.
• Diagnose and resolve hardware, software, and network issues quickly and efficiently.
• Ability to troubleshoot, diagnose and resolve technical issues for hardware: laptops, mobile devices (iOS/Android), and peripheral equipment (printers, docks, headsets) and software i.e. common Office apps, network & cloud-based applications).
• Perform account and access management tasks (password resets, MFA setup, permissions).
• Keen to gain exposure to, and support, other areas of the business including Finance, HR, Operations and more!
• Deliver a consistently positive experience with clear and effective communication to all users (customers and team members), whether the request is technical or non-technical, in order to deliver high-quality support for all.

You can look forward to the following benefits:

• 28 days paid holiday (Pro Rata)
• Access to Manpower Rewards (Discounts on adventure days)
• Access to the MyPath upskilling programme
• Possible permanent opportunities for the right candidate
• Weekly pay

About our client:

You will work for a company that genuinely cares and has a strong Sustainability Strategy with a focus on responsibility at the heart of their three pillars of People, Planet and Performance. Our client is Europe's leading provider of soft landscaping services and landscape creation projects. As the top soft landscaping provider in the UK, they offer a comprehensive range of services, including professional open space management, soft landscaping design and build, tree surgery, civil engineering, outdoor facilities management, biodiversity management, and waterways management.

Apply now and a member of our Team will be in contact!