Soft Services Manager

We are looking for an experienced Soft services manager for one of our top Facilities management company in Larbert.

The post holder will be responsible for all aspects relating to the design development,integration and mobilisation and delivery of the Soft Services. The post holder will beexpected to support other business units as required. The post holder will ensure that all services and development is delivered to budget and to the standard required by the Contract and other parties.The post holder will be expected to deputise in the absence of the Contract DirectorThe post holder is responsible for all aspects of the financial management of thedepartments. When operational the budget is circa £9m.The post holder will be responsible for the mobilisation and integration of all TUPEpersonnel (approx 700).

Main Duties / Responsibilities

Principal in all Soft Services liaison and development meetings with senior membersof the consortium partners pre and post financial close Lead the development of contractual Method Statements for all Soft Services Responsible for the assessment of all transferring personnel and the job matchingprocess Assuming responsibility for the eleven Soft Services design development, servicesolution, mobilisation, delivery and operation post commissioning To deliver the Soft Service solution on time and within budget To identify, review and deliver any new business opportunities in line with companypolicy and best practice To negotiate the site catering contract, manage the construction of the facility,mobilise and deliver Site Catering Services To match transferring personnel to new positions and recruit to fill any vacancy Managing the budget in line with income and expenditure and draw up contingencyplans to deal with projected overspends. Liaise regularly with key personnel from the builder, NHS and SPV to resolve issuesand ensure an on time delivery of construction and services Monitor key performance indicators and agree improvement plans within an agreedtimescale where these fall below set standards. Producing the annual business plan for the Soft Services operations identifying newbusiness opportunities within the contract and negotiate the proposals with NHSForth Valley and other parties to maximise revenue and margin Liaising with customers and senior managers of the NHS Forth Valley to ensure theagreed level of service is developed in line with NHS and company policies Liaising with customers and senior managers to manage expectations in terms ofservice design and delivery To liaise with key stake holder groups, exchanging information to jointly developservice solutions To attend formal meetings and formally present updates and service solution designinformation Ensure all Soft Service staff are trained to the required standard to carry out theirduties prior to their transfer Establishing and reviewing working procedures within each area to ensure therequirement of all Health and Safety and other statutory regulations are met Authorising the purchase and procurement of materials and supplies and ensuringthat the cost, quality and wastage of products and materials are monitored on aregular basis. Agree and authorise sign off for FM areas within the design process Reviewing and amending annual service and personal objectives with DepartmentalManagers Procure high value capital items for the fit out of the building Advise the builder, NHS and the SPV on FM issues Will plan, interpret and devise budgetary plans to monitor performance adjustingplans accordingly. Responsible for policy implementation and development of service Responsible for recruitment of staff Ensure all staff have an annual appraisal and PDP completed Authorised budgetary signatory. Lead, participate in and contribute to various external forums.

Systems and EquipmentSystemsCOSHH regulationsFinancial proceduresIT systems and use of Microsoft Office applicationsSecure storage of Personnel recordsSecurity SystemsHealth and Safety systems and working practicesHR systems systems and proceduresSoft Services equipment knowledge (Switchboard, Helpdesk for example)Computer Aided Facilities Management system (CAFM).Automated Guided Vehicles system

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.