Our client is seeking an experienced Operations Manager to take ownership of the organisation's operational infrastructure and ensure the smooth running of day-to-day activities. Working closely with the senior leadership team, you will oversee people processes, governance, administration, volunteer coordination and operational systems that enable the charity to deliver its mission effectively. Client Details Our client is an established and growing UK charity committed to driving positive social change through education, advocacy and community engagement. With a strong values-led culture and a collaborative approach, the organisation is focused on delivering meaningful impact while continuing to strengthen its internal operations and long-term sustainability. Description Lead the day-to-day operational management of the organisation. Manage and continuously improve internal processes, systems and workflows. Support organisational planning and provide operational support to the senior leadership team. Oversee HR processes across the employee lifecycle, including onboarding, contracts, performance reviews and offboarding. Support recruitment and onboarding activities for employees, contractors and volunteers. Coordinate wellbeing initiatives and contribute to a positive and inclusive workplace culture. Support finance administration, including invoices, expenses, reconciliations and supplier management. Liaise with external providers, advisors and key stakeholders as required. Maintain organisational records and support compliance with governance and data protection requirements. Assist with policy development, implementation and regular review. Coordinate meetings, events and operational logistics across the organisation. Manage office facilities, suppliers, software subscriptions and general administration. Oversee volunteer coordination, engagement and development activities. Support the planning and delivery of organisational programmes, projects and key events. Monitor operational effectiveness and identify opportunities for continuous improvement. Profile A successful Operations Manager should have: Experience in an Operations Manager, Office Manager or similar operational leadership role. Previous experience working within the charity or not-for-profit sector. Strong understanding of HR administration and employee lifecycle processes. Experience supporting finance administration and reconciliation activities. Knowledge of governance, compliance and data protection requirements. Ability to manage multiple priorities in a fast-paced environment. Strong organisational skills with exceptional attention to detail. Confident using a range of systems, databases and digital tools. Excellent written and verbal communication skills. Able to handle sensitive and confidential information with discretion. Proactive, adaptable and solutions-focused approach. Passion for working within a mission-driven organisation. Job Offer Salary of 42,000 per annum. Hybrid working with a central London office base. Generous annual leave entitlement. Dedicated wellbeing support allowance. Ongoing professional development and training opportunities. Opportunity to work closely with senior leaders and influence organisational growth. Inclusive, collaborative and values-led working environment. If you're interested in this role, apply now.
Aug 11, 2026
Full time
Our client is seeking an experienced Operations Manager to take ownership of the organisation's operational infrastructure and ensure the smooth running of day-to-day activities. Working closely with the senior leadership team, you will oversee people processes, governance, administration, volunteer coordination and operational systems that enable the charity to deliver its mission effectively. Client Details Our client is an established and growing UK charity committed to driving positive social change through education, advocacy and community engagement. With a strong values-led culture and a collaborative approach, the organisation is focused on delivering meaningful impact while continuing to strengthen its internal operations and long-term sustainability. Description Lead the day-to-day operational management of the organisation. Manage and continuously improve internal processes, systems and workflows. Support organisational planning and provide operational support to the senior leadership team. Oversee HR processes across the employee lifecycle, including onboarding, contracts, performance reviews and offboarding. Support recruitment and onboarding activities for employees, contractors and volunteers. Coordinate wellbeing initiatives and contribute to a positive and inclusive workplace culture. Support finance administration, including invoices, expenses, reconciliations and supplier management. Liaise with external providers, advisors and key stakeholders as required. Maintain organisational records and support compliance with governance and data protection requirements. Assist with policy development, implementation and regular review. Coordinate meetings, events and operational logistics across the organisation. Manage office facilities, suppliers, software subscriptions and general administration. Oversee volunteer coordination, engagement and development activities. Support the planning and delivery of organisational programmes, projects and key events. Monitor operational effectiveness and identify opportunities for continuous improvement. Profile A successful Operations Manager should have: Experience in an Operations Manager, Office Manager or similar operational leadership role. Previous experience working within the charity or not-for-profit sector. Strong understanding of HR administration and employee lifecycle processes. Experience supporting finance administration and reconciliation activities. Knowledge of governance, compliance and data protection requirements. Ability to manage multiple priorities in a fast-paced environment. Strong organisational skills with exceptional attention to detail. Confident using a range of systems, databases and digital tools. Excellent written and verbal communication skills. Able to handle sensitive and confidential information with discretion. Proactive, adaptable and solutions-focused approach. Passion for working within a mission-driven organisation. Job Offer Salary of 42,000 per annum. Hybrid working with a central London office base. Generous annual leave entitlement. Dedicated wellbeing support allowance. Ongoing professional development and training opportunities. Opportunity to work closely with senior leaders and influence organisational growth. Inclusive, collaborative and values-led working environment. If you're interested in this role, apply now.
Solution Designer - PAM/PAW 6 Months Hybrid/London - 2 days per week on site (Apply online only) per day (Inside IR35) My client in the telecommunications sector are looking for a Designer to join their fast-paced team on an initial 6 month contract. The selected candidate MUST HAVE Privileged Access Management/Privileged Access Workstations design experience The Solution Designer will be responsible for developing detailed designs for the PAM and PAW solution based on the approved architecture. The role will convert high-level architecture into implementable designs, ensuring that the solution can be built, tested, deployed, and supported effectively. Key Responsibilities Produce detailed technical designs for PAM and PAW implementation. Translate architecture principles and requirements into build-ready design specifications. Define user access flows, privileged account onboarding models, workstation access patterns, and integration requirements. Design PAM onboarding processes for privileged accounts, network devices, platforms, and administrative users. Define PAW configuration requirements, including device hardening, access restrictions, connectivity, monitoring, and support processes. Work with network, security, infrastructure, endpoint, identity, and operations teams to validate the design. Identify design-level risks, gaps, assumptions, and dependencies. Support engineers and implementation teams during build, test, and deployment. Ensure designs include operational considerations such as support model, monitoring, logging, incident handling, and access review. Produce detailed design documents, interface specifications, workflow diagrams, and configuration guides. Support test planning, defect resolution, and design clarification during implementation. Ensure the design is compliant with security policies, audit requirements, and regulatory expectations. Required Skills and Experience Strong technical design experience in security, identity, infrastructure, or network environments. Practical understanding of PAM and PAW concepts and implementation considerations. Experience designing secure access solutions for privileged users and administrators. Understanding of network access, firewall rules, remote access, jump servers, hardened workstations, and administrative access paths. Ability to produce clear, detailed, and implementation-ready technical documentation. Experience working with architects, engineers, testers, PMs, BAs, and operations teams. Strong problem-solving skills and ability to work through complex technical dependencies. Ability to take ownership of design deliverables and drive them through review and approval. Desirable Skills Experience with PAM platforms such as CyberArk, BeyondTrust, Delinea, or similar. Experience with endpoint security, device hardening, Active Directory, Entra ID, Intune, SCCM, or similar tooling. Experience in telecom, managed services, or large enterprise security programmes. Experience with TSA, migration, separation, or transformation programmes. Expected Outcomes Approved low-level designs and detailed design documents. Clear implementation guidance for PAM and PAW deployment. Defined onboarding, access, support, and operational processes. Design risks and dependencies actively managed. Implementation teams enabled to build and deploy the solution successfully. Other Transferable Skills Required Strong understanding of PAM and PAW concepts. Experience in complex enterprise, network, infrastructure, security, or telecom environments. Ability to work across multiple teams and manage ambiguity. Strong stakeholder management and communication skills. Ability to own deliverables and drive outcomes. Good understanding of governance, risk, compliance, and operational readiness. Ability to identify risks, dependencies, and blockers early. Strong documentation and presentation skills. Experience working in high-pressure, time-sensitive delivery environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Aug 11, 2026
Contractor
Solution Designer - PAM/PAW 6 Months Hybrid/London - 2 days per week on site (Apply online only) per day (Inside IR35) My client in the telecommunications sector are looking for a Designer to join their fast-paced team on an initial 6 month contract. The selected candidate MUST HAVE Privileged Access Management/Privileged Access Workstations design experience The Solution Designer will be responsible for developing detailed designs for the PAM and PAW solution based on the approved architecture. The role will convert high-level architecture into implementable designs, ensuring that the solution can be built, tested, deployed, and supported effectively. Key Responsibilities Produce detailed technical designs for PAM and PAW implementation. Translate architecture principles and requirements into build-ready design specifications. Define user access flows, privileged account onboarding models, workstation access patterns, and integration requirements. Design PAM onboarding processes for privileged accounts, network devices, platforms, and administrative users. Define PAW configuration requirements, including device hardening, access restrictions, connectivity, monitoring, and support processes. Work with network, security, infrastructure, endpoint, identity, and operations teams to validate the design. Identify design-level risks, gaps, assumptions, and dependencies. Support engineers and implementation teams during build, test, and deployment. Ensure designs include operational considerations such as support model, monitoring, logging, incident handling, and access review. Produce detailed design documents, interface specifications, workflow diagrams, and configuration guides. Support test planning, defect resolution, and design clarification during implementation. Ensure the design is compliant with security policies, audit requirements, and regulatory expectations. Required Skills and Experience Strong technical design experience in security, identity, infrastructure, or network environments. Practical understanding of PAM and PAW concepts and implementation considerations. Experience designing secure access solutions for privileged users and administrators. Understanding of network access, firewall rules, remote access, jump servers, hardened workstations, and administrative access paths. Ability to produce clear, detailed, and implementation-ready technical documentation. Experience working with architects, engineers, testers, PMs, BAs, and operations teams. Strong problem-solving skills and ability to work through complex technical dependencies. Ability to take ownership of design deliverables and drive them through review and approval. Desirable Skills Experience with PAM platforms such as CyberArk, BeyondTrust, Delinea, or similar. Experience with endpoint security, device hardening, Active Directory, Entra ID, Intune, SCCM, or similar tooling. Experience in telecom, managed services, or large enterprise security programmes. Experience with TSA, migration, separation, or transformation programmes. Expected Outcomes Approved low-level designs and detailed design documents. Clear implementation guidance for PAM and PAW deployment. Defined onboarding, access, support, and operational processes. Design risks and dependencies actively managed. Implementation teams enabled to build and deploy the solution successfully. Other Transferable Skills Required Strong understanding of PAM and PAW concepts. Experience in complex enterprise, network, infrastructure, security, or telecom environments. Ability to work across multiple teams and manage ambiguity. Strong stakeholder management and communication skills. Ability to own deliverables and drive outcomes. Good understanding of governance, risk, compliance, and operational readiness. Ability to identify risks, dependencies, and blockers early. Strong documentation and presentation skills. Experience working in high-pressure, time-sensitive delivery environments. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Practice Group / Department: Legal Innovation, Design & Technology Leadership - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Head of AI Transformation Portfolio leads the Central AI Team and is accountable for the firm's AI transformation portfolio: its objectives, prioritisation, strategic alignment, value delivery, readiness, governance, decision rhythm and overall coherence. It is a senior leadership role with reach across the firm, working directly with Executive Sponsors, the Digital Transformation Steering Board and senior leaders across practice, business services, technology, data, risk and security. The role helps the firm translate AI ambition into practical, scalable and measurable outcomes, ensuring strategic intent is supported by the governance, capabilities, investment and organisational readiness required to deliver it. The role does not replace programme ownership. Programme leads remain accountable for delivery within their domains. The Head of AI Transformation Portfolio is accountable for the integrated portfolio: defining portfolio objectives, sequencing, dependencies, governance, standards, decision support, value realisation and the resolution of issues that span more than one programme. Key Responsibilities Develop and maintain the firm's AI transformation portfolio strategy, drawing together business, legal delivery, technology, data and functional priorities into a coherent agenda with clear outcomes, milestones, decision points and measures of success. Lead portfolio governance and decision support, maintaining the integrated roadmap, preparing recommendations for the Digital Transformation Steering Board, and ensuring the firm has clear visibility of portfolio performance, dependencies, risks, readiness requirements and investment choices. Design and run governance that drives decisions rather than reporting: Board agendas should be built around choices, options, trade-offs and recommendations, with decisions tracked through to implementation. Own the Central AI Team's plan, setting priorities and sequencing activity so that the transformation progresses as a single integrated portfolio rather than a collection of independent initiatives. Turn ambiguity into decisions: frame complex issues, define options, expose trade-offs, build consensus around a recommended course of action, secure the decision and drive agreed outcomes through to implementation. Lead firm-wide decisions relating to AI governance, supplier strategy, regulatory compliance, client commitments, policy accountability, workforce implications, AI scale-readiness and operating model evolution. Maintain an external intelligence view across clients, competitors, vendors and adjacent industries, translating relevant developments into implications for portfolio choices, R&D priorities and areas of potential competitive advantage. Own the AI scale-readiness agenda, working closely with the CIO, CISO, data leadership and programme leads to identify the capabilities, controls, infrastructure, governance frameworks and investment required to support AI and agentic AI at scale. Establish pragmatic guardrails that enable appropriate use cases to progress whilst longer-term foundations are developed. Partner with client-facing, legal and business services leaders to identify, prioritise and deliver the AI use cases with the greatest potential in each of their areas, bringing capability, method and delivery support whilst each function retains ownership of change within its own operations. Partner with business and functional leaders to build the organisational capability required for AI adoption, including workforce planning, skills development, role evolution, operating model changes and the firm's AI champions network. Set and maintain the frameworks through which the transformation operates, including pilot evaluation, scaling, agentic AI governance, business case assessment, vendor onboarding, benefits measurement, responsible use and AI risk management. Lead value measurement and executive reporting, providing the Steering Board and Management Committee with a clear view of progress, adoption, benefits realisation and where further decisions are required. Lead and develop the Central AI Team, including AI Programme Managers, Change Managers and transformation specialists, and champion the transformation across the firm. Key Responsibilities We are open on background, and as interested in candidates from technology, financial services, consultancy and other complex professional environments as from the legal sector. The successful candidate will combine strategic judgement, AI fluency, transformation leadership and the ability to move senior groups from discussion to decision. Experience Leading cross-functional programmes or transformation in a large, complex organisation, where success depended on influence, credibility and evidence.Shaping transformation strategy or portfolio strategy and managing it through to execution, with clear targets, milestones and value measures.Advising senior leaders on consequential decisions and bringing them clear, well-founded recommendations.Strong enough AI fluency to engage credibly with business, technology, data, risk and security leaders, and to understand the implications of emerging capability.Experience operating across strategy and execution: equally able to shape a board-level rec
Aug 11, 2026
Full time
Practice Group / Department: Legal Innovation, Design & Technology Leadership - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide a full scope of legal services to the world's preeminent corporations and financial institutions. Our vision is to be a world class business, profitable, ambitious, cooperative and considerate, supporting our clients and people through our global business principles of Quality, Unity and Integrity. With over 7,000 employees worldwide, our culture is the thread that connects us. Our strategy and culture are closed connected - defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we are looking for people who are innovative, commercially minded, and motivated by the impact of the work they do - ready to share in our ambition and help shape what comes next. Because while individuals can do well, together we achieve something extraordinary. The Role The Head of AI Transformation Portfolio leads the Central AI Team and is accountable for the firm's AI transformation portfolio: its objectives, prioritisation, strategic alignment, value delivery, readiness, governance, decision rhythm and overall coherence. It is a senior leadership role with reach across the firm, working directly with Executive Sponsors, the Digital Transformation Steering Board and senior leaders across practice, business services, technology, data, risk and security. The role helps the firm translate AI ambition into practical, scalable and measurable outcomes, ensuring strategic intent is supported by the governance, capabilities, investment and organisational readiness required to deliver it. The role does not replace programme ownership. Programme leads remain accountable for delivery within their domains. The Head of AI Transformation Portfolio is accountable for the integrated portfolio: defining portfolio objectives, sequencing, dependencies, governance, standards, decision support, value realisation and the resolution of issues that span more than one programme. Key Responsibilities Develop and maintain the firm's AI transformation portfolio strategy, drawing together business, legal delivery, technology, data and functional priorities into a coherent agenda with clear outcomes, milestones, decision points and measures of success. Lead portfolio governance and decision support, maintaining the integrated roadmap, preparing recommendations for the Digital Transformation Steering Board, and ensuring the firm has clear visibility of portfolio performance, dependencies, risks, readiness requirements and investment choices. Design and run governance that drives decisions rather than reporting: Board agendas should be built around choices, options, trade-offs and recommendations, with decisions tracked through to implementation. Own the Central AI Team's plan, setting priorities and sequencing activity so that the transformation progresses as a single integrated portfolio rather than a collection of independent initiatives. Turn ambiguity into decisions: frame complex issues, define options, expose trade-offs, build consensus around a recommended course of action, secure the decision and drive agreed outcomes through to implementation. Lead firm-wide decisions relating to AI governance, supplier strategy, regulatory compliance, client commitments, policy accountability, workforce implications, AI scale-readiness and operating model evolution. Maintain an external intelligence view across clients, competitors, vendors and adjacent industries, translating relevant developments into implications for portfolio choices, R&D priorities and areas of potential competitive advantage. Own the AI scale-readiness agenda, working closely with the CIO, CISO, data leadership and programme leads to identify the capabilities, controls, infrastructure, governance frameworks and investment required to support AI and agentic AI at scale. Establish pragmatic guardrails that enable appropriate use cases to progress whilst longer-term foundations are developed. Partner with client-facing, legal and business services leaders to identify, prioritise and deliver the AI use cases with the greatest potential in each of their areas, bringing capability, method and delivery support whilst each function retains ownership of change within its own operations. Partner with business and functional leaders to build the organisational capability required for AI adoption, including workforce planning, skills development, role evolution, operating model changes and the firm's AI champions network. Set and maintain the frameworks through which the transformation operates, including pilot evaluation, scaling, agentic AI governance, business case assessment, vendor onboarding, benefits measurement, responsible use and AI risk management. Lead value measurement and executive reporting, providing the Steering Board and Management Committee with a clear view of progress, adoption, benefits realisation and where further decisions are required. Lead and develop the Central AI Team, including AI Programme Managers, Change Managers and transformation specialists, and champion the transformation across the firm. Key Responsibilities We are open on background, and as interested in candidates from technology, financial services, consultancy and other complex professional environments as from the legal sector. The successful candidate will combine strategic judgement, AI fluency, transformation leadership and the ability to move senior groups from discussion to decision. Experience Leading cross-functional programmes or transformation in a large, complex organisation, where success depended on influence, credibility and evidence.Shaping transformation strategy or portfolio strategy and managing it through to execution, with clear targets, milestones and value measures.Advising senior leaders on consequential decisions and bringing them clear, well-founded recommendations.Strong enough AI fluency to engage credibly with business, technology, data, risk and security leaders, and to understand the implications of emerging capability.Experience operating across strategy and execution: equally able to shape a board-level rec
Location : Remote (national) Salary: 47,149 per annum Contract : permanent, 37.5 hours per week Join Pact and help transform how a national charity uses data Pact (the Prison Advice & Care Trust) is a pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. We are now looking for a CRM & Data Lead (Salesforce) to play a central role in the next stage of our organisational development. About the role This is an exciting opportunity to lead and shape how Pact uses data and CRM at a key stage in our organisational development. As we continue to embed Salesforce across the charity, you will strengthen data quality, improve organisational processes, and develop a more joined up, insight driven approach to supporter, partner and service user engagement. The role blends strategic development with hands-on delivery. You will lead our CRM roadmap while also supporting day to day Salesforce administration, user support and data quality improvement, working across Fundraising, Communications, Volunteering, Services and Business Development. The role sits within the Communications and Engagement team, reporting to the Head of Communications. Key responsibilities Act as Pact's lead for Salesforce administration, configuration and development, including flows, automation, validation rules, profiles and permissions Shape and deliver the organisation's CRM roadmap and development priorities Build dashboards, reports and analysis to support planning, fundraising and engagement activity Ensure system stability, data integrity and GDPR compliance Improve data quality through cleansing, validation, governance and consistent processes Deliver onboarding, training and ongoing support to Salesforce users, and act as the key contact for support queries Work collaboratively across teams to embed a positive, insight driven data culture About you You will hold a Salesforce Administrator certification (or equivalent) with significant experience managing and developing CRM systems and organisational data. You can translate data into practical, actionable insight, and you're comfortable supporting and training non technical users. You balance strategic thinking with hands-on operational delivery, and you build strong relationships that drive adoption of new processes and ways of working. Experience in the charity sector or supporting fundraising, supporter engagement or volunteering functions would be a bonus. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 20 week probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over). You may have experience of the following: CRM Manager, Salesforce Administrator, Salesforce CRM Manager, Database Manager, Data Manager, CRM and Database Manager, Salesforce Systems Administrator, Fundraising Database Manager, Supporter Data Manager, CRM Systems Manager REF-(Apply online only)
Aug 11, 2026
Full time
Location : Remote (national) Salary: 47,149 per annum Contract : permanent, 37.5 hours per week Join Pact and help transform how a national charity uses data Pact (the Prison Advice & Care Trust) is a pioneering national charity supporting people in custody, people with criminal convictions in the community, and their children, families and carers. With 125 years of service delivery behind us, our staff and volunteers work in courts, prisons, probation services and communities across England and Wales. We are now looking for a CRM & Data Lead (Salesforce) to play a central role in the next stage of our organisational development. About the role This is an exciting opportunity to lead and shape how Pact uses data and CRM at a key stage in our organisational development. As we continue to embed Salesforce across the charity, you will strengthen data quality, improve organisational processes, and develop a more joined up, insight driven approach to supporter, partner and service user engagement. The role blends strategic development with hands-on delivery. You will lead our CRM roadmap while also supporting day to day Salesforce administration, user support and data quality improvement, working across Fundraising, Communications, Volunteering, Services and Business Development. The role sits within the Communications and Engagement team, reporting to the Head of Communications. Key responsibilities Act as Pact's lead for Salesforce administration, configuration and development, including flows, automation, validation rules, profiles and permissions Shape and deliver the organisation's CRM roadmap and development priorities Build dashboards, reports and analysis to support planning, fundraising and engagement activity Ensure system stability, data integrity and GDPR compliance Improve data quality through cleansing, validation, governance and consistent processes Deliver onboarding, training and ongoing support to Salesforce users, and act as the key contact for support queries Work collaboratively across teams to embed a positive, insight driven data culture About you You will hold a Salesforce Administrator certification (or equivalent) with significant experience managing and developing CRM systems and organisational data. You can translate data into practical, actionable insight, and you're comfortable supporting and training non technical users. You balance strategic thinking with hands-on operational delivery, and you build strong relationships that drive adoption of new processes and ways of working. Experience in the charity sector or supporting fundraising, supporter engagement or volunteering functions would be a bonus. How to apply: If you feel that you meet the requirements of this exciting new role please complete an application form by clicking the apply now button. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Other information: Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment). This post is subject to a 20 week probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. A certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over). You may have experience of the following: CRM Manager, Salesforce Administrator, Salesforce CRM Manager, Database Manager, Data Manager, CRM and Database Manager, Salesforce Systems Administrator, Fundraising Database Manager, Supporter Data Manager, CRM Systems Manager REF-(Apply online only)
Job Title: Senior Cyber Security Architect Location: Remote Employment Type: Permanent, Full-Time Salary: 85,000 - 100,000 + excellent Benefits About the Role We're working with a well-established and highly regulated organisation in the utilities sector, who are seeking a Senior Cyber Security Architect to play a key role in their Cyber Resilience team. This is a senior technical position focused on designing and implementing robust cloud focused security architectures that protect critical systems and information assets. You'll be responsible for developing security strategies aligned with business goals, ensuring effective integration of controls across networks, applications, cloud environments, and enterprise systems. Reporting to the Cyber Resilience Manager, you'll work across technical and governance functions to ensure ongoing protection against an evolving threat landscape, while supporting incident response, architecture design, compliance, and risk management. Key Responsibilities Design and maintain enterprise-wide cloud security architectures aligned to business objectives and compliance requirements Implement security controls across infrastructure, applications, and cloud platforms Conduct risk assessments and collaborate with GRC teams to manage identified risks Integrate security measures into the software development lifecycle (SDLC) and broader IT processes Engage with architects, IT teams, and external suppliers to embed security into system design Develop and maintain technical incident response plans and support ongoing testing and refinement Monitor industry standards and regulatory changes (e.g., NIS regulations), ensuring ongoing compliance Contribute to internal security awareness and training programmes Evaluate emerging technologies and advise on their security implications Produce clear, well-documented architecture artefacts, policies, and procedures Benefits: Flexible working opportunities Discretionary bonus of up to 15% 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Company Sick Pay Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch!
Aug 11, 2026
Full time
Job Title: Senior Cyber Security Architect Location: Remote Employment Type: Permanent, Full-Time Salary: 85,000 - 100,000 + excellent Benefits About the Role We're working with a well-established and highly regulated organisation in the utilities sector, who are seeking a Senior Cyber Security Architect to play a key role in their Cyber Resilience team. This is a senior technical position focused on designing and implementing robust cloud focused security architectures that protect critical systems and information assets. You'll be responsible for developing security strategies aligned with business goals, ensuring effective integration of controls across networks, applications, cloud environments, and enterprise systems. Reporting to the Cyber Resilience Manager, you'll work across technical and governance functions to ensure ongoing protection against an evolving threat landscape, while supporting incident response, architecture design, compliance, and risk management. Key Responsibilities Design and maintain enterprise-wide cloud security architectures aligned to business objectives and compliance requirements Implement security controls across infrastructure, applications, and cloud platforms Conduct risk assessments and collaborate with GRC teams to manage identified risks Integrate security measures into the software development lifecycle (SDLC) and broader IT processes Engage with architects, IT teams, and external suppliers to embed security into system design Develop and maintain technical incident response plans and support ongoing testing and refinement Monitor industry standards and regulatory changes (e.g., NIS regulations), ensuring ongoing compliance Contribute to internal security awareness and training programmes Evaluate emerging technologies and advise on their security implications Produce clear, well-documented architecture artefacts, policies, and procedures Benefits: Flexible working opportunities Discretionary bonus of up to 15% 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Company Sick Pay Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more. Please apply with a CV and a cover letter outlining why you're perfect for the role. Know someone great for the job? We offer a referral scheme-just get in touch!
Operations Director Location: Office based We are looking to appoint an exceptional Operations Director to lead the operational delivery of our Repairs, Voids and Planned Contracts. Reporting directly to the Divisional Managing Director, you will act as the operational lead across multiple contracts, ensuring outstanding service delivery, operational excellence, customer satisfaction and commercial performance. This is a senior leadership role responsible for developing high-performing Contract Managers and operational teams while ensuring the division consistently delivers against business objectives. What Success Looks Like Success in this role means leading a disciplined, accountable operation where every contract consistently delivers against KPIs, customer satisfaction targets, compliance requirements, and commercial objectives. You will build strong operational leaders beneath you, create consistency across the division, drive continuous improvement and ensure clients have complete confidence in our ability to deliver. Making a Difference This is more than an operational leadership role. Social housing repairs and maintenance have a direct impact on the safety, wellbeing and quality of life of thousands of residents. We are looking for a leader who genuinely understands the importance of delivering a responsive, resident-focused service and who recognises that every repair represents someone's home, not just another job. You will have a strong understanding of the regulatory environment, including Awaab's Law, the Tenant Satisfaction Measures (TSMs), and the Decent Homes Standard, using these as the foundation for operational decision-making and continuous improvement. You will be passionate about creating a culture that puts residents first, drives high-quality outcomes, ensures compliance, and delivers right-first-time repairs with pace and professionalism. Success in this role will be measured not only by operational performance, productivity and financial results, but by your ability to build a service that residents can trust, colleagues are proud to deliver, and clients recognise as an example of excellence within the social housing sector. You will deputise for the Divisional Managing Director where required and play a key role in developing the division as the business continues to grow. Key Responsibilities Lead the day-to-day operational performance across multiple contracts. Provide leadership, coaching and accountability to Contract Managers, ensuring high standards of operational delivery. Drive performance against KPIs, SLAs, customer satisfaction, productivity, and right-first-time measures. Ensure effective operational planning, workforce utilisation, and resource deployment across all contracts. Take accountability for the effective management and reduction of aged debt. Drive operational initiatives that support the companies strategic growth objectives. Monitor divisional performance through data, identifying trends, risks, and opportunities for improvement. Work closely with Contract Managers to improve operational efficiency, customer experience, and commercial performance. Take accountability for delivery of assigned contract margin through effective cost control, productivity improvements, and operational efficiencies. Ensure full compliance with Health & Safety legislation, statutory requirements, company policies, and client contractual obligations. Lead operational responses to significant service failures, complaints, disrepair cases, and business-critical issues. Build strong relationships with clients, providing senior operational support and maintaining confidence in service delivery. Promote a culture of accountability, ownership, continuous improvement, and operational excellence. Develop succession plans and leadership capability across operational teams. Drive consistency of process, governance, reporting, and operational standards across the division. Work collaboratively with Commercial, Finance, Compliance, Fleet, HR, and Business Support teams to maximise operational performance. Provide accurate operational reporting, forecasts, and performance updates to the Divisional Managing Director. Deputise for the Divisional Managing Director as required. About You Proven experience leading large operational teams within a fast-paced, customer-focused service environment (essential). Significant experience managing multiple operational contracts through senior managers or Contract Managers (essential). Strong understanding of KPI and SLA-driven service delivery. Commercially aware with experience improving profitability through operational performance. Proven ability to lead, coach, and develop senior operational managers. Experience managing large field-based workforces and office-based operational support teams. Strong understanding of Health & Safety, compliance, and operational governance. Excellent problem-solving and decision-making skills within high-pressure operational environments. Highly organised, resilient, and capable of managing multiple priorities simultaneously. Strong client relationship management and stakeholder engagement skills. Confident using operational performance data to drive improvements. Visible, hands-on leadership style with the ability to inspire high performance. Qualifications CMI Diploma or equivalent in Strategic Leadership & Management. Membership of a relevant professional body. Evidence of CPD Experience Leadership of 25m+ annual contract portfolios Social housing repairs and maintenance (or relatable experience in a similar sector) Reactive repairs. Schedule of Rates (SOR) contracts. Housing Association or Local Authority frameworks. Multi-contract operational leadership. Operational transformation and business change programmes. About Gilmartins Gilmartins is a family-owned business where people are valued and performance is recognised. We empower our leaders to make decisions, take ownership and deliver results. This is not a heavily layered corporate environment. We believe in accountability, responsiveness, and giving our operational leaders the autonomy to improve performance while developing their people. Operating within the social housing sector, we deliver reactive repairs and maintenance services to housing associations and local authorities across the UK. Our reputation has been built on operational excellence, customer service, and consistently delivering for our clients. Our head office is based at Houghton Hall Park, Houghton Regis a modern, collaborative environment supporting a high-performing leadership team. What We Offer Senior leadership opportunity within a growing business. Clear progression to Divisional Managing Director for exceptional performers. Competitive salary and performance-related bonus. Car allowance. 23 days plus bank holidays Employee Assistance Programme. Pension scheme.
Aug 11, 2026
Full time
Operations Director Location: Office based We are looking to appoint an exceptional Operations Director to lead the operational delivery of our Repairs, Voids and Planned Contracts. Reporting directly to the Divisional Managing Director, you will act as the operational lead across multiple contracts, ensuring outstanding service delivery, operational excellence, customer satisfaction and commercial performance. This is a senior leadership role responsible for developing high-performing Contract Managers and operational teams while ensuring the division consistently delivers against business objectives. What Success Looks Like Success in this role means leading a disciplined, accountable operation where every contract consistently delivers against KPIs, customer satisfaction targets, compliance requirements, and commercial objectives. You will build strong operational leaders beneath you, create consistency across the division, drive continuous improvement and ensure clients have complete confidence in our ability to deliver. Making a Difference This is more than an operational leadership role. Social housing repairs and maintenance have a direct impact on the safety, wellbeing and quality of life of thousands of residents. We are looking for a leader who genuinely understands the importance of delivering a responsive, resident-focused service and who recognises that every repair represents someone's home, not just another job. You will have a strong understanding of the regulatory environment, including Awaab's Law, the Tenant Satisfaction Measures (TSMs), and the Decent Homes Standard, using these as the foundation for operational decision-making and continuous improvement. You will be passionate about creating a culture that puts residents first, drives high-quality outcomes, ensures compliance, and delivers right-first-time repairs with pace and professionalism. Success in this role will be measured not only by operational performance, productivity and financial results, but by your ability to build a service that residents can trust, colleagues are proud to deliver, and clients recognise as an example of excellence within the social housing sector. You will deputise for the Divisional Managing Director where required and play a key role in developing the division as the business continues to grow. Key Responsibilities Lead the day-to-day operational performance across multiple contracts. Provide leadership, coaching and accountability to Contract Managers, ensuring high standards of operational delivery. Drive performance against KPIs, SLAs, customer satisfaction, productivity, and right-first-time measures. Ensure effective operational planning, workforce utilisation, and resource deployment across all contracts. Take accountability for the effective management and reduction of aged debt. Drive operational initiatives that support the companies strategic growth objectives. Monitor divisional performance through data, identifying trends, risks, and opportunities for improvement. Work closely with Contract Managers to improve operational efficiency, customer experience, and commercial performance. Take accountability for delivery of assigned contract margin through effective cost control, productivity improvements, and operational efficiencies. Ensure full compliance with Health & Safety legislation, statutory requirements, company policies, and client contractual obligations. Lead operational responses to significant service failures, complaints, disrepair cases, and business-critical issues. Build strong relationships with clients, providing senior operational support and maintaining confidence in service delivery. Promote a culture of accountability, ownership, continuous improvement, and operational excellence. Develop succession plans and leadership capability across operational teams. Drive consistency of process, governance, reporting, and operational standards across the division. Work collaboratively with Commercial, Finance, Compliance, Fleet, HR, and Business Support teams to maximise operational performance. Provide accurate operational reporting, forecasts, and performance updates to the Divisional Managing Director. Deputise for the Divisional Managing Director as required. About You Proven experience leading large operational teams within a fast-paced, customer-focused service environment (essential). Significant experience managing multiple operational contracts through senior managers or Contract Managers (essential). Strong understanding of KPI and SLA-driven service delivery. Commercially aware with experience improving profitability through operational performance. Proven ability to lead, coach, and develop senior operational managers. Experience managing large field-based workforces and office-based operational support teams. Strong understanding of Health & Safety, compliance, and operational governance. Excellent problem-solving and decision-making skills within high-pressure operational environments. Highly organised, resilient, and capable of managing multiple priorities simultaneously. Strong client relationship management and stakeholder engagement skills. Confident using operational performance data to drive improvements. Visible, hands-on leadership style with the ability to inspire high performance. Qualifications CMI Diploma or equivalent in Strategic Leadership & Management. Membership of a relevant professional body. Evidence of CPD Experience Leadership of 25m+ annual contract portfolios Social housing repairs and maintenance (or relatable experience in a similar sector) Reactive repairs. Schedule of Rates (SOR) contracts. Housing Association or Local Authority frameworks. Multi-contract operational leadership. Operational transformation and business change programmes. About Gilmartins Gilmartins is a family-owned business where people are valued and performance is recognised. We empower our leaders to make decisions, take ownership and deliver results. This is not a heavily layered corporate environment. We believe in accountability, responsiveness, and giving our operational leaders the autonomy to improve performance while developing their people. Operating within the social housing sector, we deliver reactive repairs and maintenance services to housing associations and local authorities across the UK. Our reputation has been built on operational excellence, customer service, and consistently delivering for our clients. Our head office is based at Houghton Hall Park, Houghton Regis a modern, collaborative environment supporting a high-performing leadership team. What We Offer Senior leadership opportunity within a growing business. Clear progression to Divisional Managing Director for exceptional performers. Competitive salary and performance-related bonus. Car allowance. 23 days plus bank holidays Employee Assistance Programme. Pension scheme.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Job Title: Senior Cyber Security Architect Location: Remote Employment Type: Permanent, Full-Time Salary: £85,000 - £100,000 + excellent Benefits About the Role We're working with a well-established and highly regulated organisation in the utilities sector, who are seeking a Senior Cyber Security Architect to play a key role in their Cyber Resilience team. This is a senior technical position focused on designing and implementing robust cloud focused security architectures that protect critical systems and information assets. You'll be responsible for developing security strategies aligned with business goals, ensuring effective integration of controls across networks, applications, cloud environments, and enterprise systems. Reporting to the Cyber Resilience Manager, you'll work across technical and governance functions to ensure ongoing protection against an evolving threat landscape, while supporting incident response, architecture design, compliance, and risk management. Key Responsibilities Design and maintain enterprise-wide cloud security architectures aligned to business objectives and compliance requirements Implement security controls across infrastructure, applications, and cloud platforms Conduct risk assessments and collaborate with GRC teams to manage identified risks Integrate security measures into the software development lifecycle (SDLC) and broader IT processes Engage with architects, IT teams, and external suppliers to embed security into system design Develop and maintain technical incident response plans and support ongoing testing and refinement Monitor industry standards and regulatory changes (e.g., NIS regulations), ensuring ongoing compliance Contribute to internal security awareness and training programmes Evaluate emerging technologies and advise on their security implications Produce clear, well-documented architecture artefacts, policies, and procedures Benefits: Flexible working opportunities Discretionary bonus of up to 15% 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Company Sick Pay Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more.Please apply with a CV and a cover letter outlining why you're perfect for the role.Know someone great for the job? We offer a referral scheme-just get in touch!
Aug 10, 2026
Full time
Job Title: Senior Cyber Security Architect Location: Remote Employment Type: Permanent, Full-Time Salary: £85,000 - £100,000 + excellent Benefits About the Role We're working with a well-established and highly regulated organisation in the utilities sector, who are seeking a Senior Cyber Security Architect to play a key role in their Cyber Resilience team. This is a senior technical position focused on designing and implementing robust cloud focused security architectures that protect critical systems and information assets. You'll be responsible for developing security strategies aligned with business goals, ensuring effective integration of controls across networks, applications, cloud environments, and enterprise systems. Reporting to the Cyber Resilience Manager, you'll work across technical and governance functions to ensure ongoing protection against an evolving threat landscape, while supporting incident response, architecture design, compliance, and risk management. Key Responsibilities Design and maintain enterprise-wide cloud security architectures aligned to business objectives and compliance requirements Implement security controls across infrastructure, applications, and cloud platforms Conduct risk assessments and collaborate with GRC teams to manage identified risks Integrate security measures into the software development lifecycle (SDLC) and broader IT processes Engage with architects, IT teams, and external suppliers to embed security into system design Develop and maintain technical incident response plans and support ongoing testing and refinement Monitor industry standards and regulatory changes (e.g., NIS regulations), ensuring ongoing compliance Contribute to internal security awareness and training programmes Evaluate emerging technologies and advise on their security implications Produce clear, well-documented architecture artefacts, policies, and procedures Benefits: Flexible working opportunities Discretionary bonus of up to 15% 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution at 10% - totalling 15% 14 x salary Life Insurance linked to membership of the Retirement Savings Plan "Choices" flexible benefit scheme options including corporate gym memberships, dental insurance, and health cash-plans Access to our Financial Wellbeing Programme - allowing you to manage your benefits flexibly to suit your financial needs Enhanced pay for parental leave Retail discounts and cashback scheme Annual salary review Company Sick Pay Why You Should Apply: This newly created role offers the chance to shape processes from the ground up while working in a supportive and forward-thinking IT team. If you're passionate about reducing service disruption, enhancing operational excellence, and driving real change, this could be your next big step. Ready to Apply? Contact Daniel Newton to find out more.Please apply with a CV and a cover letter outlining why you're perfect for the role.Know someone great for the job? We offer a referral scheme-just get in touch!
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Aug 10, 2026
Full time
What you will do Reporting to the Head of Digital Trust & AI Security, the Senior Manager oversees a team of IAM Managers and Analysts and collaborates closely with the Identity and Access Senior Architect and the AI Security Senior Architect to align IAM services and operational processes with technical solutions. The role plays a critical part in maintaining a robust IAM framework, managing risk, and supporting audit and compliance initiatives. The role is a member of the Digital Trust leadership and is responsible for managing and motivating a team of skilled IT professionals and occasionally directing external third-party service providers. The role is accountable for all Identity and Access Management services: Identity Lifecycle Management for human and non-human identities (including AI identities), Privileged Access Management, Certificate Management, Entitlement and Access Management and any other. Be accountable for full IAM services administration - process automation, request fulfilment, continuous improvement, KPI reporting. Provide deep technical input early into solution design cycle. Collaborate closely with teams from other IT functions - Architecture, Solution Delivery and Technology Services - to ensure alignment of identity and access with the entire enterprise ecosystem. Maintain strong customer relationships with fee earners and business teams to manage the delivery of governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Work as part of the Information Security leadership team to collectively define, implement and operate the firm's governance of enterprise-wide identities and access controls to ensure the right people have the right access at the right time. Act as the focal point for matters related to governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, providing expert guidance to other teams when required. Performance management of IAM services team, providing mentorship and ensuring alignment with HR standards and policies. Facilitate regular service provider reviews to assess performance against service targets, drive innovation and ensure any remediation activities are being delivered. Actively identify and pursue opportunities for continuous improvement in governing and securing enterprise-wide identities and access controls to ensure the right people have the right access at the right time, whilst assessing the viability and business value for the firm. What you will have Experience: Extensive experience in Identity and Access Management, preferably within the legal or professional services sector. Deep knowledge and understanding of Identity Governance and Administration technologies and their operational management. Knowledge of IT strategic planning, design, and operations processes. Proven project and program management capabilities. Familiarity with ITIL, PRINCE2, TOGAF and similar relevant IT frameworks and processes. Strong knowledge of current IT and data market trends and technology innovations. Experience leading service or operations teams. Excellent stakeholder engagement and communication skills. Promotes the firm's values at all times and fosters collaborative working relationships with a wide range of people and departments. Technical skills and qualifications: Experience in Microsoft Entra ID, Active Directory, Intune and related technologies. Role-based Access Control, CyberArk or Certificate management platforms Current Microsoft technical certifications: Microsoft Expert / Engineer / Associate in Cybersecurity / Azure / Identity and similar. Other qualifications: CompTIA A+ and Network+, CISSP, CISM and similar will be a distinct advantage. NO AGENCIES PLEASE - A&O Shearman does not accept unsolicited CVs. For further information, please see our UK Recruitment Agency Policy and our commitment to direct sourcing here.
Our client, a leading engineering consultancy within the power and utilities sector, is seeking an experienced and driven Senior Project Manager to join their growing team. This permanent opportunity offers the chance to lead the successful delivery of major transmission infrastructure projects, including 400kV substation developments, supporting the UK's transition to a sustainable energy future. Key Responsibilities: Lead the end-to-end delivery of large-scale 400kV substation projects, ensuring that scope, programme, budget, quality, and safety objectives are achieved. Manage multidisciplinary project teams, coordinating engineering, design, commercial, planning and stakeholder activities throughout the project lifecycle. Act as the primary point of contact for clients, maintaining strong relationships and providing regular project updates, risk reporting and performance reviews. Develop and manage detailed project programmes, resource plans, budgets and forecasts, ensuring effective project controls are implemented and maintained. Identify, manage and mitigate project risks and opportunities, driving proactive solutions to technical, commercial and programme challenges. Ensure compliance with industry regulations, CDM requirements, client standards and quality management processes, whilst promoting a strong health, safety and environmental culture. Support business development activities, contributing to bids, proposals and strategic client engagement initiatives as required. Mentor and develop junior project management professionals, promoting best practice and continuous improvement across the project delivery team. Job Requirements: The ideal candidate will bring significant project management experience within the transmission and distribution sector, with a proven track record of delivering high-value substation projects, preferably at 400kV level. Demonstrable experience managing large-scale power transmission or high-voltage substation projects within a consultancy, contractor or utility environment. Strong understanding of project management methodologies, governance processes and project controls. Experience managing multidisciplinary engineering teams and complex stakeholder environments. Excellent commercial awareness, including budget management, change control and contract administration. Strong communication and leadership skills, with the ability to influence and engage stakeholders at all levels. Familiarity with NEC contracts and UK transmission network projects would be advantageous. Degree qualified in Engineering, Construction Management, Project Management or a related discipline. Professional accreditation such as APM, PRINCE2, PMP or Chartered status is desirable. Benefits: Starting salary ranging from 75,000 - 100,000 per annum Hybrid and flexible working arrangements. 45 hours per week, Monday to Friday (08:00-17:00) 25 days annual leave plus bank holidays, with the option to buy additional leave. Company pension scheme. Car allowance 5k Private healthcare and wellbeing support services. Life assurance cover. Professional membership subscriptions funded by the business. Structured career development and progression opportunities. Access to industry-leading training and development programmes. If you are an experienced Senior Project Manager with a background in 400kV substation delivery and are looking to play a key role in shaping the UK's energy infrastructure, we would love to hear from you. Apply now to join our client's ambitious and growing team.
Aug 10, 2026
Full time
Our client, a leading engineering consultancy within the power and utilities sector, is seeking an experienced and driven Senior Project Manager to join their growing team. This permanent opportunity offers the chance to lead the successful delivery of major transmission infrastructure projects, including 400kV substation developments, supporting the UK's transition to a sustainable energy future. Key Responsibilities: Lead the end-to-end delivery of large-scale 400kV substation projects, ensuring that scope, programme, budget, quality, and safety objectives are achieved. Manage multidisciplinary project teams, coordinating engineering, design, commercial, planning and stakeholder activities throughout the project lifecycle. Act as the primary point of contact for clients, maintaining strong relationships and providing regular project updates, risk reporting and performance reviews. Develop and manage detailed project programmes, resource plans, budgets and forecasts, ensuring effective project controls are implemented and maintained. Identify, manage and mitigate project risks and opportunities, driving proactive solutions to technical, commercial and programme challenges. Ensure compliance with industry regulations, CDM requirements, client standards and quality management processes, whilst promoting a strong health, safety and environmental culture. Support business development activities, contributing to bids, proposals and strategic client engagement initiatives as required. Mentor and develop junior project management professionals, promoting best practice and continuous improvement across the project delivery team. Job Requirements: The ideal candidate will bring significant project management experience within the transmission and distribution sector, with a proven track record of delivering high-value substation projects, preferably at 400kV level. Demonstrable experience managing large-scale power transmission or high-voltage substation projects within a consultancy, contractor or utility environment. Strong understanding of project management methodologies, governance processes and project controls. Experience managing multidisciplinary engineering teams and complex stakeholder environments. Excellent commercial awareness, including budget management, change control and contract administration. Strong communication and leadership skills, with the ability to influence and engage stakeholders at all levels. Familiarity with NEC contracts and UK transmission network projects would be advantageous. Degree qualified in Engineering, Construction Management, Project Management or a related discipline. Professional accreditation such as APM, PRINCE2, PMP or Chartered status is desirable. Benefits: Starting salary ranging from 75,000 - 100,000 per annum Hybrid and flexible working arrangements. 45 hours per week, Monday to Friday (08:00-17:00) 25 days annual leave plus bank holidays, with the option to buy additional leave. Company pension scheme. Car allowance 5k Private healthcare and wellbeing support services. Life assurance cover. Professional membership subscriptions funded by the business. Structured career development and progression opportunities. Access to industry-leading training and development programmes. If you are an experienced Senior Project Manager with a background in 400kV substation delivery and are looking to play a key role in shaping the UK's energy infrastructure, we would love to hear from you. Apply now to join our client's ambitious and growing team.
Location Aberystwyth, Cardiff, Llandudno Junction, Merthyr Tydfil, Swansea About the job Job summary About Us We are an arm's length body of the Welsh Government, responsible for the strategy, funding and oversight of: further education higher education including research and innovation; apprenticeships adult community learning; and local authority maintained school sixth forms. We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart. Our values really matter to us, they help shape the culture of our organisation: Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons. Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone. Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential. Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be. We are proud to be a Disability Confident employer and accredited as a Living Wage employer. Location Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders. As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil. Main purpose of the job The Cyber Security Analyst is responsible for safeguarding Medr's digital assets by monitoring, analysing, and responding to cyber threats across its systems and services. The role ensures effective security controls are implemented in line with security policies and latest standards, supports secure system and service design, and undertakes real-time threat analysis, risk assessments and incident investigations. The role is critical to maintaining the confidentiality, integrity, and availability of Medr's data and infrastructure, while supporting the resilience of its digital operations in an evolving threat landscape. Job description What you'll be doing Monitor, detect, and respond to cyber threats by conducting real time security monitoring, threat hunting, forensic investigations, and timely system patching to protect systems, networks, software, and data. Identify and mitigate security risks and vulnerabilities through software risk assessments, continuous infrastructure monitoring, audits, and validation activities to ensure data integrity, timeliness, and completeness. Design and enforce robust security controls and policies , embedding security into systems and application design and ensuring compliance with Cyber Essentials Plus and IASME Level 2 standards. Manage access and permissions by maintaining strong user access controls and administrative privileges to prevent unauthorised access and data breaches. Promote a strong security culture by delivering employee training and awareness programmes, supporting and challenging users where necessary, and encouraging continuous improvement and compliance with data standards. Collaborate and communicate effectively with Digital teams, management, external suppliers, and stakeholders, maintaining up to date security documentation, producing security papers, and reporting progress and key challenges to senior leadership. Key challenges you will face Working in a fast-paced environment, with competing priorities and critical deadlines. Ensuring that data governance and management approaches align with business needs, compliance requirements and best practice. Integrate with a shared SOC/MDR service. Incident response under pressure. Preparing and participating in numerous audits where compliance is critical to the business function. Sector collaboration by securing credibility and trust with a range of stakeholders. About your team The Digital Directorate within Medr spans three core areas: Development , Information Systems , and IT Security & Technical Services . Together, we design and manage systems, develop applications and ensure robust security, governance and compliance is in place. The Cyber Security Analyst will report directly to the Senior Technical Services Manager who also manages the IT Support Manager and Officer posts. The team will be led by the Head of IT Security and Technical Services. About your line manager The Senior Technical Services Manager brings over 25 years of digital experience and has been with HEFCW, Medr's predecessor, since 2019, having seconded from a local Governments Network Team. As lead Technical Architect, he had a key role in the design and implementation of Medr's IT environments, security profile, corporate IT systems, client solutions, data management processes, governance controls, and IT risk management. Person specification What you'll bring Attributes Drive : You lead by example, showing dedication and perseverance in meeting organisational objectives Agile : You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning. Resilient : You lead with resilience in terms of uncertainty and change, inspiring your team to persevere despite obstacle Dynamic - You encourage a culture of innovation and continuous improvement, encouraging experimentation and learning. Experience Technical experience in securing Microsoft Azure and Office 365 environments, with hands-on knowledge of cloud security tools such as Microsoft Sentinel, Purview or Microsoft Defender for Endpoint/Cloud SIEM tools. Capable of analysing and interpreting security events and logs, and performing digital forensics tasks. Experienced in responding to threat intelligence and vulnerability management platforms. Demonstrates comprehensive understanding of cybersecurity frameworks, regulatory compliance requirements such as UK GDPR and the Data Protection Act 2018, and expertise with security technologies including firewalls, VPNs, and intrusion detection/prevention systems. Possesses strong analytical, communication, and problem-solving abilities, as well as proficiency in preparing clear and effective technical and non-technical reports. Welsh language requirements We have evaluated that the Welsh language requirements for this post are: Desirable: Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it won't disadvantage you during recruitment if you don't currently possess these skills. Qualifications A bachelor's degree in computer science, cybersecurity, or a closely related field is typically required; postgraduate qualifications or professional certifications (e.g., CISSP, CISM, CompTIA Security+) or several years of relevant experience in information security, network administration, or IT risk management.
Aug 10, 2026
Full time
Location Aberystwyth, Cardiff, Llandudno Junction, Merthyr Tydfil, Swansea About the job Job summary About Us We are an arm's length body of the Welsh Government, responsible for the strategy, funding and oversight of: further education higher education including research and innovation; apprenticeships adult community learning; and local authority maintained school sixth forms. We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart. Our values really matter to us, they help shape the culture of our organisation: Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons. Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone. Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential. Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be. We are proud to be a Disability Confident employer and accredited as a Living Wage employer. Location Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders. As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil. Main purpose of the job The Cyber Security Analyst is responsible for safeguarding Medr's digital assets by monitoring, analysing, and responding to cyber threats across its systems and services. The role ensures effective security controls are implemented in line with security policies and latest standards, supports secure system and service design, and undertakes real-time threat analysis, risk assessments and incident investigations. The role is critical to maintaining the confidentiality, integrity, and availability of Medr's data and infrastructure, while supporting the resilience of its digital operations in an evolving threat landscape. Job description What you'll be doing Monitor, detect, and respond to cyber threats by conducting real time security monitoring, threat hunting, forensic investigations, and timely system patching to protect systems, networks, software, and data. Identify and mitigate security risks and vulnerabilities through software risk assessments, continuous infrastructure monitoring, audits, and validation activities to ensure data integrity, timeliness, and completeness. Design and enforce robust security controls and policies , embedding security into systems and application design and ensuring compliance with Cyber Essentials Plus and IASME Level 2 standards. Manage access and permissions by maintaining strong user access controls and administrative privileges to prevent unauthorised access and data breaches. Promote a strong security culture by delivering employee training and awareness programmes, supporting and challenging users where necessary, and encouraging continuous improvement and compliance with data standards. Collaborate and communicate effectively with Digital teams, management, external suppliers, and stakeholders, maintaining up to date security documentation, producing security papers, and reporting progress and key challenges to senior leadership. Key challenges you will face Working in a fast-paced environment, with competing priorities and critical deadlines. Ensuring that data governance and management approaches align with business needs, compliance requirements and best practice. Integrate with a shared SOC/MDR service. Incident response under pressure. Preparing and participating in numerous audits where compliance is critical to the business function. Sector collaboration by securing credibility and trust with a range of stakeholders. About your team The Digital Directorate within Medr spans three core areas: Development , Information Systems , and IT Security & Technical Services . Together, we design and manage systems, develop applications and ensure robust security, governance and compliance is in place. The Cyber Security Analyst will report directly to the Senior Technical Services Manager who also manages the IT Support Manager and Officer posts. The team will be led by the Head of IT Security and Technical Services. About your line manager The Senior Technical Services Manager brings over 25 years of digital experience and has been with HEFCW, Medr's predecessor, since 2019, having seconded from a local Governments Network Team. As lead Technical Architect, he had a key role in the design and implementation of Medr's IT environments, security profile, corporate IT systems, client solutions, data management processes, governance controls, and IT risk management. Person specification What you'll bring Attributes Drive : You lead by example, showing dedication and perseverance in meeting organisational objectives Agile : You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning. Resilient : You lead with resilience in terms of uncertainty and change, inspiring your team to persevere despite obstacle Dynamic - You encourage a culture of innovation and continuous improvement, encouraging experimentation and learning. Experience Technical experience in securing Microsoft Azure and Office 365 environments, with hands-on knowledge of cloud security tools such as Microsoft Sentinel, Purview or Microsoft Defender for Endpoint/Cloud SIEM tools. Capable of analysing and interpreting security events and logs, and performing digital forensics tasks. Experienced in responding to threat intelligence and vulnerability management platforms. Demonstrates comprehensive understanding of cybersecurity frameworks, regulatory compliance requirements such as UK GDPR and the Data Protection Act 2018, and expertise with security technologies including firewalls, VPNs, and intrusion detection/prevention systems. Possesses strong analytical, communication, and problem-solving abilities, as well as proficiency in preparing clear and effective technical and non-technical reports. Welsh language requirements We have evaluated that the Welsh language requirements for this post are: Desirable: Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it won't disadvantage you during recruitment if you don't currently possess these skills. Qualifications A bachelor's degree in computer science, cybersecurity, or a closely related field is typically required; postgraduate qualifications or professional certifications (e.g., CISSP, CISM, CompTIA Security+) or several years of relevant experience in information security, network administration, or IT risk management.
Location Aberystwyth, Cardiff, Llandudno Junction, Merthyr Tydfil, Swansea About the job Job summary About Us We are an arm's length body of the Welsh Government, responsible for the strategy, funding and oversight of: further education higher education including research and innovation; apprenticeships adult community learning; and local authority maintained school sixth forms. We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart. Our values really matter to us, they help shape the culture of our organisation: Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons. Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone. Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential. Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be. We are proud to be a Disability Confident employer and accredited as a Living Wage employer. Location Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders. As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil. Main purpose of the job As a member of the Data and Development Team within the Digital Directorate, you will be responsible for collaborating on the design, development, maintenance and support of software solutions to meet evolving business requirements. You will ensure that all developments comply with information security policies and audit recommendations, and that they meet the latest security standards. By providing high-quality systems and solutions, you will enable users from a variety of business areas to effectively fulfil their roles, thereby supporting the organisation's strategic objectives and contributing to the continued strength and development of the tertiary education sector in Wales. Job description What you'll be doing Working closely with the Senior Solutions Developer Manager to design, develop and maintain high-quality solutions in Microsoft Power Platform. Ensuring all developments are robust, secure, and aligned with organisational policies and standards. Diagnosing and resolving faults in existing solutions and debugging issues to ensure optimal performance. Managing projects related to solution development, ensuring timely delivery and effective resource utilisation. Providing support and technical advice to users across the organisation, adapting communication style to audience needs. Engaging in ongoing professional development to remain up to date with the latest technologies and methodologies. Contributing to a culture of integrity, support, innovation, and resilience within the team. Key challenges you will face Developing and maintaining applications that support complex and diverse business needs across the organisation. Keeping pace with rapid technological advancements and becoming proficient in new technologies as they are introduced. Managing multiple projects and resources effectively, often under tight deadlines and competing priorities. Communicating complex technical information in a clear and accessible manner to colleagues at all levels. About your team The Digital Directorate within Medr spans three core areas: Development , Information Systems , and IT Security & Technical Services . Together, we design and manage systems, develop applications and ensure robust security, governance and compliance is in place. The Solutions Developer Manager will join a team of four developers, and will report directly to a Senior Solutions Developer. The team will be led by the Head of Solutions Development. About your line manager Jonathan Davies, Senior Solutions Developer Manager Jonathan has worked at Medr for two years as a Senior Solutions Developer Manager. Jonathan brings 15 years of experience as a Software Developer and Solution Architect, with a strong background in web application development and systems integration. Person specification What you'll bring Attributes Agile - You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning. Reflective - You critically assess your decisions and actions, seeking to learn from both successes and failures. Act with Integrity - You consistently act in the best interest of the organisation and its stakeholders and take responsibility for your decisions Curiosity - You continuously seek out opportunities for personal and professional development, setting an example for others to follow. Experience Experience developing enterprise solutions using Microsoft Power Platform including Power Apps, Power Automate, Power Pages and Dataverse with a strong focus on secure, scalable and maintainable application design. Experience developing Power BI reports and dashboards, including data modelling and visualisation to support decision making across the organisation. Strong organisational and time management capabilities, with experience working across multiple workstreams while meeting deadlines and maintaining high standards of delivery. Welsh language requirements We have evaluated that the Welsh language requirements for this post are: Desirable: Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it won't disadvantage you during recruitment if you don't currently possess these skills.
Aug 10, 2026
Full time
Location Aberystwyth, Cardiff, Llandudno Junction, Merthyr Tydfil, Swansea About the job Job summary About Us We are an arm's length body of the Welsh Government, responsible for the strategy, funding and oversight of: further education higher education including research and innovation; apprenticeships adult community learning; and local authority maintained school sixth forms. We work in close collaboration with our partners to enable a tertiary education and research system which is centred around the needs of learners; society; and economy with excellence, equality and engagement at its heart. Our values really matter to us, they help shape the culture of our organisation: Dysgu (to learn; to teach; to educate) - learning is at the heart of everything we do. We believe curiosity fuels innovation and helps expand our horizons. Cydweithio (to work together; to collaborate; to co-operate) - we can achieve far more together than we ever could alone. Cynnwys Pawb (to include everyone; to involve everyone) - we are passionate about inclusion, seeking to create the right conditions for everyone to achieve their full potential. Rhagori (to exceed; to excel) - we have high aspirations for tertiary education and research in Wales and always set high standards for ourselves to be the best we can be. We are proud to be a Disability Confident employer and accredited as a Living Wage employer. Location Our headquarters is in 2, Capital Quarter, Cardiff, which has been specifically designed to meet our needs. This is where most colleagues will meet to collaborate, both with each other and with stakeholders. As we operate across Wales, we also have limited office and collaboration space in Welsh Government offices in Llandudno Junction, Aberystwyth, Swansea and Merthyr Tydfil. Main purpose of the job As a member of the Data and Development Team within the Digital Directorate, you will be responsible for collaborating on the design, development, maintenance and support of software solutions to meet evolving business requirements. You will ensure that all developments comply with information security policies and audit recommendations, and that they meet the latest security standards. By providing high-quality systems and solutions, you will enable users from a variety of business areas to effectively fulfil their roles, thereby supporting the organisation's strategic objectives and contributing to the continued strength and development of the tertiary education sector in Wales. Job description What you'll be doing Working closely with the Senior Solutions Developer Manager to design, develop and maintain high-quality solutions in Microsoft Power Platform. Ensuring all developments are robust, secure, and aligned with organisational policies and standards. Diagnosing and resolving faults in existing solutions and debugging issues to ensure optimal performance. Managing projects related to solution development, ensuring timely delivery and effective resource utilisation. Providing support and technical advice to users across the organisation, adapting communication style to audience needs. Engaging in ongoing professional development to remain up to date with the latest technologies and methodologies. Contributing to a culture of integrity, support, innovation, and resilience within the team. Key challenges you will face Developing and maintaining applications that support complex and diverse business needs across the organisation. Keeping pace with rapid technological advancements and becoming proficient in new technologies as they are introduced. Managing multiple projects and resources effectively, often under tight deadlines and competing priorities. Communicating complex technical information in a clear and accessible manner to colleagues at all levels. About your team The Digital Directorate within Medr spans three core areas: Development , Information Systems , and IT Security & Technical Services . Together, we design and manage systems, develop applications and ensure robust security, governance and compliance is in place. The Solutions Developer Manager will join a team of four developers, and will report directly to a Senior Solutions Developer. The team will be led by the Head of Solutions Development. About your line manager Jonathan Davies, Senior Solutions Developer Manager Jonathan has worked at Medr for two years as a Senior Solutions Developer Manager. Jonathan brings 15 years of experience as a Software Developer and Solution Architect, with a strong background in web application development and systems integration. Person specification What you'll bring Attributes Agile - You drive forward improvements, through collaboration, embracing new technologies and nurturing a culture of continuous learning. Reflective - You critically assess your decisions and actions, seeking to learn from both successes and failures. Act with Integrity - You consistently act in the best interest of the organisation and its stakeholders and take responsibility for your decisions Curiosity - You continuously seek out opportunities for personal and professional development, setting an example for others to follow. Experience Experience developing enterprise solutions using Microsoft Power Platform including Power Apps, Power Automate, Power Pages and Dataverse with a strong focus on secure, scalable and maintainable application design. Experience developing Power BI reports and dashboards, including data modelling and visualisation to support decision making across the organisation. Strong organisational and time management capabilities, with experience working across multiple workstreams while meeting deadlines and maintaining high standards of delivery. Welsh language requirements We have evaluated that the Welsh language requirements for this post are: Desirable: Welsh desirable means that while having Welsh language skills is useful for the role, it is not an assessment criterion, so it won't disadvantage you during recruitment if you don't currently possess these skills.
