Application Support Analyst - 6 Month Fixed Term Contract

Robert Walters is working in partnership with a multinational entertainment and media business. They operate globally across television, film, streaming and digital platforms.

Due to continued investment and growth, they are expanding their technology offering and keen to appoint an Application Support Analyst. This is a home-based role for a 6-month fixed term contract paying a salary range of £40,000 to £50,000.

As an experienced Application Support Analyst, you will support across a range of commercial applications. Responsible for tickets, system improvements to improve services.

Application Support Analyst: Duties

• Record & update all support activity to allow effective reporting
• Document solutions to assist with common issues
• Identify & recommend enhancements to improve services performance
• Ensure root causes are implemented across teams
• Assist with upgrades, testing and rollouts of new features
• Monitor of applications and services
• Record all activity and calls on - Jira, ServiceNow, Service Cloud
• Follow documented user procedures to help support incidents

Application Support Analyst: Experience

Essential: Technical Knowledge - SQL, creating and running scripts against databases

• Previous experience of an IT support team
• Follow documented procedures - carryout updates and ad-hoc problem solving
• Excellent communication skills and able to work with technical teams
• Troubleshoot incidents and identify solutions

The opportunity for an Application Support Analyst is a home-based role, for a 6-month fixed term contract. The role will pay a salary range of £40,000 to £50,000.

This is an opportunity to join an industry global leader that has continued to grow year on year. For further information, please apply with an updated CV and reach out to Ajay Hayre on (see below)

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates