981 jobs found

An exciting opportunity has arisen for an Electronics Engineer to join our rapidly growing Calibration & Maintenance team in Stevenage. Salary: Circa £44,000 depending on experience Dynamic (hybrid) working: 5 days per week on-site due to workload classification Security Clearance: British Citizen or a Dual UK national with British citizenship Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The opportunity: We are seeking an Electronics Engineer to join our Calibration & Maintenance Team, to service Electrical and Electronic Test Equipment, including Special to Type Test Equipment (STTE). The work is extremely varied, interesting and challenging. You will be joining a dynamic and focussed team, responsible for the support of the manufacturing function across all stages of product assembly integration and test. The team are self-motivated and work directly with support functions and engineers across MBDA to resolve routine and non-routine tasks arising within the business; including supporting routine calibrations, commissioning, drift analysis, fault finding and repair of test equipment. You will be working within an experienced team of Calibration & Maintenance Engineers supporting complex test platforms in the manufacture and test of complex missile systems. You will be trained to calibrate and support special to type factory test equipment using a range of technologies, DC to Microwave. Annual reviews assess and plan any future development opportunities and needs to widen your overall engineering knowledge. Teamwork and knowledge sharing is an essential part of the team ethos as is the understanding of workload and throughput achievements. What we're looking for from you: Minimum qualification: HNC/HND in Electrical & Electronics Engineering. Experience and knowledge in the calibration of test equipment and maintenance of test systems to component level. Able to utilise instructions, handbooks, drawings or specifications to provide technical advice/guidance. Able to use this information to conduct appropriate measurements and repairs down to component level. Good understanding of calibration principles and processes. Able to mentor other or more junior staff when requested by line manager. Able to deal with multiple issues, tasks and priorities concurrently. Strong analytical and problem-solving skills. Knowledge of SAP an advantage. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

Call Centre Trainer - Billericay - to 40K plus generous package My client is seeking an experienced Customer Service Trainer to join their team and drive service excellence across the business. The Essex call centre has recently opened, and this is a fantastic opportunity for the right Customer Service Trainer to really make their mark at an early stage in this exciting new venture within a well-known business. It represents a great chance for someone passionate about developing people and improving customer experience to make a huge impact on the staff in a great working environment. Key Responsibilities Design and deliver engaging training sessions for customer service teams (in-person and virtual). Create training materials, including presentations, guides, and e-learning content. Coach and mentor staff to enhance communication, problem-solving, and customer engagement skills. Assess training effectiveness and implement improvements. Work with managers to identify skill gaps and develop tailored learning solutions. Skills & Experience Previous experience as a Customer Service Trainer or similar role Strong communication and presentation skills Ability to design interactive and impactful training programs Knowledge of customer service best practices and KPIs Comfortable using digital tools for training delivery What We Offer Salary of up to 40,000 27 days' holiday Company pension contribution of up to 11% of basic salary Career development and progression opportunities Supportive and collaborative working environment The chance to make a real impact on customer satisfaction and the team environment This is an urgent role, so please apply early to avoid disappointment! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Quality Inspector - Machined Parts Heywood, Manchester Salary: £34,042 plus working out allowance; Weekday = £71.17 Saturday = £234.46 Sunday = £279.08 Department: Production Reports to: Production Manager Are you a detail-driven engineering professional with a passion for precision? Our client, a leading manufacturer of highly complex machinery, is expanding their production team and looking for an experienced Machine Quality Inspector to join their busy department. This is an excellent opportunity for someone who thrives in a hands-on engineering environment and enjoys ensuring the highest standards of quality. The Role Working within a fast-paced production area alongside Mechanical & Electrical Fitters, Test Engineers and Goods-In personne - you will play a key part in maintaining exceptional quality throughout the build process. You'll be responsible for the inspection and testing of components prior to assembly , ensuring every part meets strict engineering and performance standards. Key Responsibilities Quality & Inspection Inspect critically dimensioned parts and conduct vacuum integrity tests on sub-assemblies. Confirm quality standards and verify components against specification. Inspect machined components where required. Carry out vacuum and pressure testing. Complete accurate inspection reports and document any deviations. Supplier & Internal Liaison Work closely with Purchasing and Engineering to align rejection recommendations. Maintain effective communication with suppliers. Ensure all paperwork and follow-up actions are completed correctly. Process & Development Maintain and improve inspection procedures. Contribute to continuous improvement initiatives. Support the team with innovation and development ideas. Skills & Experience Required Technical Skills Strong ability to read and interpret engineering drawings. Use of micrometers, calipers, gauges, indicators and other inspection equipment. Experience with surface measurement equipment, finish testing and chrome thickness checks. Experience using or willingness to train on CMM/FARO arm equipment. Competence in completing inspection documentation and maintaining accurate records. Computer literate, including Microsoft Office. Personal Attributes Excellent attention to detail and quality focus. Strong organisational skills and ability to prioritise workload. Self-motivated, proactive and able to work unsupervised. Effective communicator with strong problem-solving ability. Flexible, adaptable and a supportive team player. Willingness to work overtime when required and travel worldwide approx. 4 times per year. Beneficial Experience Working with vacuum systems and capital machinery. Knowledge of pneumatic, hydraulic and mechanical systems. Crane operation (or willingness to be trained). Education Time-served engineering apprenticeship, preferably with a mechanical bias. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Resident Lead Electrical Technician (Days Only No on Call) Rotherham, S60 Permanent Salary: Up to £45k, Plus Benefits, Plus Parking Available NG Bailey Facilities Services are currently recruiting a Lead Multi Skilled (M&E) Maintenance Technician to be responsible for carrying out routine maintenance and repairs to plant, equipment, the building fabric and ongoing client project works. The Multi Skilled Lead Technician will have experience of reviewing RAMs of sub-contractors and issuing permit to work (PTW), preferably working on single man sites in the past. You will have a background & qualifications in a Electrical discipline and have extensive experience working in a building service / maintenance environment. Monday to Friday (These hours can be flexible and discussed at Interview) Some of the key deliverables in this role will include: Excellent service delivery by monitoring service performance, taking corrective action, when necessary, across the client's premises and escalating to the Contracts Manager. Provide first line management and leadership to contract Deliver PPM relating primarily to Electrical and Mechanical Building Services Plant and System's in-line with agreed programmes / SLAs in order to meet Client and Statutory Compliance. Ensure PPM work is undertaken in-line with agreed timelines/ SLA's, PPM backlog is maintained at a realistic level, and all Reactive Work is completed within acceptable timescales and SLA standards. Checking completed work and documentation by Mobile Technicians and ensuring compliance with current legislation. Costing and completing Reactive Works identified through PPM work undertaken when requested. Provide Service Support providing quality service delivery Develop excellent working relationships with our client their staff or appointed representative through good customer service. Assist with supervision of sub-contractor works ensuring compliance and adherence to applicable H&S standards when required Completing all required documentation, job sheets, and certificates. Ensure the completion of toolbox talks as prescribed by the SHEQ department. What we're looking for : You will have a background and relevant qualifications to provide Electrical / Mechanical Maintenance to a large commercial building and exceptional customer service skills. Ideally all candidates would have completed a Electrical apprenticeship 18th Edition IEE Regulations (If Electrical) Capable of undertaking Reactive Repairs with minimal supervision. CHP / Biomass & Air Conditioning experience (Desirable) IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc. (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary up £45k + Flexible Benefits + Plus overtime available Sick Pay 25 Days Holiday plus bank holidays Pension with employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

This exciting Manchester based Motor Insurer are looking for a Commercial Manager (Engineering) to join their UK claims team, you must be from a strong Motor Engineering/Repair/Insurance claims sector. In return they are offering an impressive salary, benefits package, positive, modern and airy workspace, constant evolvement and hybrid working. The successful applicant will take ownership of the performance, governance and strategic development of their motor claims engineering team and repair network. This pivotal role sits at the intersection of Claims, Commercial, and Technical Engineering, focusing on driving best-in-class performance in cost control (indemnity spend), repair quality, compliance, and key-to-key cycle times, ultimately ensuring excellent customer outcomes. What you'll do Indemnity Spend Control : Take ownership of the commercial elements related to our Third Party Administrator and its repair network/engineering team, driving cost-saving initiatives, fraud monitoring and ensuring optimal indemnity spend without compromising safety or quality. Supplier Negotiation : Lead and manage commercial negotiations with future suppliers, including repair network partners and engineering service providers, ensuring mutually beneficial, market-competitive contractual terms. Performance Oversight : Design, monitor and report on key commercials and claims engineering KPIs (eg repair cost, total loss ratios, parts utilisation, cycle time) to identify trends, opportunities and risks. Budget Management : Contribute to the claims budget process, providing accurate forecasting and analysis relating to repair and claims costs. Strategic Development : Design, develop and implement the long-term strategy for our Engineering Department, including engagement of a repair network, ensuring adequate capacity, capability and geographical coverage to meet business and customers' needs. Quality & Compliance Oversight : Establish robust governance frameworks, including auditing and performance management protocols to ensure our TPA, our repair network and engineering team and other partners comply with contractual agreements, regulatory requirements and our quality standards. Process Improvement : Identify, champion and deliver change initiatives across the repair and engineering claims journey to enhance efficiency, drive digital adoption and improve customer experience. Internal collaboration : Act as the primary interface between the Claims, Pricing, Underwriting and Finance Teams, ensuring a clear and consistent commercial view of the repair network's contribution to overall business performance. Escalation Point : Act as a final point of technical and commercial escalation for complex, high-value, or high-profile repair and engineering issues, driving resolutions that protect both the customer and the company. What we're looking for Commercial Acumen : Proven experience in a Commercial or Strategic Supplier Management role within the motor repair/automotive sector. Technical Engineering Knowledge: Strong background and demonstrable knowledge of motor vehicle claims engineering, repair methodologies, and key industry systems (eg Audatex, Glassmatix/GT Motive) Negotiation : Expert-level negotiation and contract management skills with a proven track record of delivering measurable commercial value through supplier relationships. Data Analysis: Exceptional analytical skills with the ability to interrogate complex data sets, interpret performance trends and translate insights into actionable commercial strategies. Stakeholder Management: Highly effective communicator and influencer with strong influencing skills, capable of building credibility and managing relationships with both internal senior leaders and external partners. Apply for this great role today if you have the relevant Engineering experience.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The Site Reliability Engineer (SRE) - Secrets Management is responsible for the reliable operation, automation, and support of BCG's secrets management platforms, with a primary focus on HashiCorp Vault. This role ensures that credentials, keys, and tokens are securely stored and managed while applying SRE principles to maintain performance, availability, and security across Vault and cloud-native secret stores. As a Vault-focused SME, the SRE will work closely with platform engineering, SecOps, cloud teams, and security engineering to integrate secrets management into enterprise workflows, strengthen security posture, and improve developer experience. This role emphasizes hands-on engineering, operational excellence, and continuous improvement rather than people or program management. Key Responsibilities: Secrets Management & Operations Support day-to-day operations of HashiCorp Vault and cloud-native secret stores (AWS Secrets Manager, Azure Key Vault, GCP Secret Manager). Configure, maintain, and troubleshoot Vault clusters, namespaces, auth methods, secret engines, and policies. Develop and maintain processes for secure storage, rotation, and lifecycle management of credentials, certificates, and keys. Ensure vault services are reliable, monitored, and available for global teams with defined SLAs. Build automation for provisioning, storing, rotating, and managing credentials, certificates, and keys. Service Reliability & Assurance Apply SRE principles to enhance reliability, performance, and scalability of secrets management services. Build and maintain monitoring, alerting, and dashboards for vault performance, access patterns, anomalies, and system health. Participate in incident response for secrets-related issues and contribute to root cause analysis and long-term corrective actions. Assist with capacity planning and performance tuning of Vault and related infrastructure. Monitor systems for performance and security events; partner with incident response teams for remediation. Define and track operational KPIs and SLOs for secrets management services. Governance, Compliance & Risk Align secrets management processes with BCG compliance requirements Ensure audit logging, rotation policies, classification tags, and least-privilege controls are accurately enforced. Support security teams in audit readiness, evidence gathering, and policy validation. Partner with governance and security teams to ensure enforceable policies are embedded into processes and tools. Support audits and implement automated compliance checks within secrets management workflows. Collaboration & Enablement Work closely with platform, DevOps, and application teams to integrate secrets management into CI/CD pipelines and workflows. Provide guidance and enablement to developers and engineers on using vault services securely and effectively. Contribute to documentation, standards, and training to improve adoption and consistent usage of secrets management platforms. Vendor & Financial Oversight C Support technical engagement with vendors and cloud providers. Leadership & Development Manage and mentor engineers responsible for secrets management operations. Continuous Improvement & Tooling Drive a culture of continuous improvement, knowledge sharing, and accountability. Identify opportunities to improve reliability, automation, and developer usability of secrets platforms. Support optimization efforts across Vault and cloud-vault services. Collaborate with senior engineers on enhancements to architecture, controls, and processes. What You'll Bring Required Qualifications 3-5+ years of experience in Site Reliability Engineering, platform engineering, or security engineering. 3+ years of experience managing secrets management platforms (e.g., HashiCorp Vault, AWS KMS, Azure Key Vault, GCP Secret Manager). Hands-on expertise with cloud-native environments (AWS, Azure, GCP). Experience embedding security into DevSecOps pipelines and Infrastructure-as-Code. Familiarity with cloud-native secret services such as AWS Secrets Manager, Azure Key Vault, or GCP Secret Manager. Understanding of secret lifecycle management, cryptographic key handling, and secure credential practices. Experience with Terraform or similar Infrastructure-as-Code tools. Experience integrating secrets into CI/CD pipelines and cloud-native workloads. Strong troubleshooting and system analysis skills; ability to work across distributed systems. Demonstrated ability to manage complex services and present technical solutions to stakeholders. Preferred Qualifications Certifications such as CISSP, CCSP, AWS/Azure Security Specialty, or HashiCorp Vault Certification. Experience with automation frameworks, containerization (Docker/Kubernetes), and CI/CD tools. Familiarity with SRE practices and monitoring/observability tools. Experience with Kubernetes, containers, and modern workload identity approaches (JWT, OIDC, SPIFFE/SPIRE). Basic understanding of compliance frameworks and security standards. Additional info Work Environment & Additional Information Hybrid or on-site work model. Occasional travel may be required for business or team engagements. Ability to thrive in a fast-paced, global environment balancing operational priorities with security requirements. For US locations only In the US, we have a compensation transparency approach. Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. • The base salary range for this role begins at $121,000 in our lowest cost US region and goes up to $164,000 in our highest cost US region. Your recruiting contact can share more about the specific salary range for your preferred location during the hiring process. This is an estimated range, however, specific base salaries within the range depend on various factors such as experience and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. In addition to your base salary, your total compensation will include a bonus of up to 16% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. All of our plans provide best in class coverage: Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs Dental coverage, including up to $5,000 in orthodontia benefits Vision insurance with coverage for both glasses and contact lenses annually Reimbursement for gym memberships and other fitness activities Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month) Paid sick time on an as needed basis Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.

Early Careers Compliance Partner Leeds - Hybrid 12months Fixed Term Contract We're seeking a forward-thinking Early Careers Compliance Partner to work closely with our Group Head of Learning and Development in delivering standout, high-impact programmes. You'll play a key role in driving the success of our Apprenticeship Programme, whilst also supporting our Graduate and Year in Industry pathways. We're looking for this individual to bring expertise, insight, and drive to create 'Best in Class's' experiences, programmes built to exceptionally high standards. Also, you'll lead on policies, programme planning, audits and insights reporting. Some of the key deliverables will include: Develop high-quality internal programmes supporting the apprenticeship standards we deliver. Provide advice, guidance, and support to the wider business in the appropriate selection of apprenticeship standards. Monitor early careers activities, including apprenticeship progress reviews to ensure all targets are delivered within agreed quality levels and time scales. Develop, maintain, and update internal policies and procedures in relation to early careers. Ensure all early careers-related documents, i.e., training plans, are regularly reviewed, up-to-date, and reflect any changes in legislation. Maintain an accurate record of apprentices on the DAS system, and any parallel NG Bailey systems, regularly reporting on numbers, progress, KPIs and funding use. Provide monthly Insight reports to Group Head of Learning Development, focusing on total numbers by year and region, retention and achievement rates, and recruitment numbers. Maintain strong working relationships with our training providers, ensuring a continuous high standard of training and assessment is delivered as agreed in SLA's. Responsible for educating relevant colleagues and the business on correct processes and procedures. Mentor the Early Careers Compliance Officer Role. Support recruitment via assessment centre as required. Actively promote early careers pathways and outstanding individuals through regional and national L&D awards. What we're looking for: Solid up-to-date knowledge of government policies and supporting bodies, such as Skills England, Education and Skills Funding Agency (ESFA) and the Apprenticeship Levy Proven experience working with Further Education (FE) bodies Strong data management and analysis experience, with use of Excel, Power BI Effective management of training providers ensuring compliance and quality standards are delivered for early careers programmes Experience in developing procedures and ways of working Previous experience working directly with apprentices (any discipline) Experience providing early careers / L&D advice and guidance to business managers Demonstrable Training delivery/facilitation experience Excellent communication, attention to detail and planning skills required as per competency specification Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Job Title: Technical Lead / Delivery Manager Salary: £50,900 - £68,000 Location: Cambridge/Hybrid ( 3 days per week in office) Contract: Permanent Hours: Full Time Play a pivotal role in shaping the Data landscape of our organisation. The Delivery Manager must a strong have a technical background as this role is a hands-on position that involves collaborating with cross-functional teams to deliver enterprise-level solutions. You'll be responsible for planning, designing, building, securing, and monitoring innovative solutions We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. About the role The job holder is required to define and drive quality, consistency, and excellence in all aspects of Data Engineering within the Enterprise Data Teams with change control process and collaborative work. Mentor a team of developers/engineers, fostering a collaborative and high-performance work environment. Provide technical expertise in the design, development, and implementation of complex software solutions. Takes responsibility for ensuring that the deliverables of the EDP Squads are managed in accordance with Cambridge Technologies standards, process, and documentation. Collaborate with cross-functional teams to understand project requirements and contribute to the overall technical strategy. Manage issues, risks, and dependencies, and ensure these are communicated and acknowledged effectively. Ensure the use of best practices, coding standards, and proper documentation in all technical deliverables. To translate business problems and opportunities into data engineering solutions Continually develops data engineering knowledge and skills so that they remain current in a fast-changing field. Identifies and manages risks and issues proactively with and on behalf of the team. This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition. About You If you're a tech-savvy leader who thrives on solving complex challenges, this role is for you. Bachelor's or Master's degree in Computer Science, Engineering, or related field, or equivalent experience. Proven experience in dev ops, software development, data engineering, or a similar role. Demonstrate data management and coding skills. Experience building complex data solutions, data integration processes and tools, data quality / testing data solutions and bug fixing. Excellent experience in AWS services, Big Data solutions and at least one of the following (Data integration, Serverless, Storage and database management, SAS application management). Excellent problem-solving skills and the ability to lead technical discussions. Familiarity with agile methodologies and working in cross-functional squads. For a detailed job description, please refer to the link at the bottom of the advert on our careers site. We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition. C ambridge University Press & Assessment is an approved UK employer for the sponsorship of eligible roles and applicants under the Skilled Worker visa route. Please refer to the gov.uk website for guidance to understand your own eligibility based on the role you are applying for. Rewards and benefits We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package , featuring family-friendly and planet-friendly benefits including: 28 days annual leave plus bank holidays Private medical and Permanent Health Insurance Discretionary annual bonus Group personal pension scheme Life assurance up to 4 x annual salary Green travel schemes Ready to pursue your potential? Apply now. We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be 15th March. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place during the campaign and or from 18th March. If you are shortlisted and progressed through the stages, you can expect: A 30-minute screening call with the Hiring Manager. First stage virtual interview via MS Teams. You will be provided with a brief to complete a presentation and technical questions in interview. If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs. Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter. Why join us Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration. Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background. We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Your new company A well established civil engineering and building contractor is seeking an experienced Site Manager to join their expanding team. With a strong reputation for delivering high quality public sector, education, infrastructure and commercial projects across Northern Ireland, this organisation is known for its collaborative culture, modern delivery methods and commitment to safety and quality. Due to continued growth, they now require a Site Manager to support delivery of a major, multi phase construction programme on a prestigious project in Co. Tyrone. Your new role As Site Manager, you will take ownership of day to day site operations, ensuring the project is delivered safely, on programme and to the highest standards. Your responsibilities will include coordinating subcontractors, managing site logistics, authorising permits, monitoring quality, maintaining site records and ensuring all works comply with H&S legislation. You will work closely with the Contracts Manager, clients, design teams and suppliers to drive progress and resolve issues efficiently. This is a key role on a high profile, long term project offering strong career development. What you'll need to succeed Proven experience as a Site Manager on building or civils projects Strong organisational and communication skills Ability to manage subcontractors and oversee multiple work fronts Solid understanding of health & safety, site compliance and quality standards SMSTS / CSR (or equivalent) essential A proactive, solutions focused approach and the ability to work within a large project team What you'll get in return You will join a reputable contractor offering long term, secure employment on a flagship education project. A competitive salary and benefits package is available, along with ongoing training, professional development opportunities and the chance to progress within a growing and well respected organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Test Development Engineer (Electronics) required for long term contract assignment based in Stevenage (50/50 hybrid) Skillset/experience required: Skilled Hardware Design Engineers with proven experience to support the design, integration and validation of test system hardware solutions. Knowledge of test needs and techniques in support of product life cycle development. Experience of Design Proving and performance testing during development. Experience of Environmental and EMC testing during qualification. Strong document writing skills associated with Test Equipment hardware design needs. Experience of managing packages of work is highly desirable. Overview of department: The Test Equipment Hardware Design Capability group is a function home to the engineers working as part of the Test Equipment Centre of Excellence (TE CofEx), within Electronic Engineering (EE) Directorate. The EE Directorate is part of the wider Operations Directorate and forms part of Greater Engineering (Engineering, Operations and Programmes Directorate). Responsibilities Prepare specifications & develop designs in line with all quality and technical standards. Develop proposals for investigations & solutions, following investigation and analysis of technical issues. Carry out design appraisals to ensure all standards are maintained. Define & specify test approaches; identifying any potential improvements to test/diagnostic processes. Carry out team planning, risk management and quality activities in collaboration with the Engineering Project Manager Production of documentation to support the in-service use of products Support the identification of business opportunities and the preparation of bids Manage assigned budgets and lead, develop and motivate team members Report against work programmes Make Engineering decisions within own sphere of responsibility Ensure team size & capability mix is optimised for successful delivery of work packages & projects Support of less experienced team members Keep up to date in the relevant technical areas Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Job Title: Marketing Manager Location: Gravesend, Kent (with occasional UK travel) Salary: £45,000 - £55,000 About the Role We are seeking an experienced Marketing Manager to lead and deliver strategic marketing initiatives for a growing organisation operating within the Facilities Management sector. Based in Gravesend, Kent, this role will involve occasional travel across the UK to support business development and brand growth. Key Responsibilities Develop and implement marketing strategies to support business growth and brand positioning Manage multi-channel marketing campaigns, including digital, content, and events Create compelling marketing materials such as case studies, presentations, and bid support documentation Work closely with sales and operational teams to identify opportunities and generate leads Oversee brand consistency across all marketing activities Analyse campaign performance and provide reporting on marketing effectiveness Manage external agencies, suppliers, and marketing budgets where required Requirements Proven marketing experience within Facilities Management, Construction, Engineering, or Property sectors Strong understanding of B2B marketing strategies and lead generation Excellent communication, content creation, and stakeholder management skills Ability to manage multiple projects and campaigns simultaneously Willingness to travel occasionally across the UK Whats on Offer Competitive salary of £45,000 - £55,000 Opportunity to shape and grow the marketing function within a dynamic organisation A collaborative and supportive working environment If you are a proactive marketing professional with sector experience and a passion for delivering impactful campaigns, we would welcome your application.

Site Manager Scotland / Highlands Permanent Competitive + Commercial vehicle + Flexible Benefits Summary Freedom's Power Solutions team have a number of vacancies for Site Managers based in Northern Scotland. The main purpose of the role is to manage site based teams delivering the Green Recovery substation construction and maintenance works across the SSE North DNO region. The Site Manager will lead and to be part of a team installing and constructing electrical power distribution and transmission systems from 400V to 132kV in a manner that delivers safe, profitable, timely, high workmanship quality and fit for purpose networks for the customer and which promotes the company in a positive light at all times Some of the key deliverables in this role will include: Supervision and management of and installation of ground mounted and structure mounted power system components such as cable systems, switchgear, transformers, busbars, relay panels and associated equipment in substations operating at up to 132KV. Prepare and maintain the site H&S records; Order materials for site; Maintain, report and forecast site progress; Interact with customers representatives on and off site; Be part of the working party when required (which can be fulltime). What we're looking for : Substantial previous experience of working on HV substation sites; Experience in supervision of staff and subcontractors; Electrically qualified and be capable of carrying out electrical work on HV equipment; SMSTS qualified; Must hold SSE authorisations (CAT 1, CAT 2 & CAT 3). Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Up to 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Your new company This organisation is a well established utilities contractor delivering projects across power, telecoms, civil engineering and wider infrastructure sectors throughout the UK. Known for its technical capability, collaborative approach and strong client partnerships, the business continues to expand its operational footprint and project portfolio. As part of this growth, the company is seeking a Project Quantity Surveyor to strengthen its commercial function and support the delivery of a variety of utilities focused projects. Your new role In this role, you will take responsibility for the day to day commercial management of assigned utilities and infrastructure projects, ensuring sound cost control, contractual compliance and strong financial performance. You will prepare and manage valuations, cost reports, interim applications and final accounts, while supporting procurement, subcontractor management and the preparation of contractual documentation. Working closely with project managers, engineers and senior commercial colleagues, you will monitor project progress, manage variations and ensure commercial risks and opportunities are identified early and communicated effectively. The position involves regular travel across the UK to attend site meetings, carry out measurements and build strong working relationships with clients, subcontractors and project teams. You will play an important role in ensuring projects are delivered within budget and contribute to the overall commercial success of the business. What you'll need to succeed To succeed in this role, you will bring experience as a quantity surveyor within the utilities, civil engineering or wider construction industry. You will demonstrate strong technical knowledge of cost management, procurement processes, contract administration and commercial reporting. You will have the confidence to work independently while contributing effectively to a wider team, with the ability to manage deadlines, communicate clearly and maintain strong commercial awareness. Experience with NEC contracts or similar frameworks would be advantageous, along with a willingness to travel throughout the UK to support project delivery. What you'll get in return You will join a growing and reputable utilities contractor that offers excellent scope for professional development and career progression. You will work across a varied project pipeline, gain exposure to high value and technically interesting schemes, and be supported by an experienced and forward thinking commercial team. A competitive salary and benefits package is available, along with opportunities for continuous learning and advancement within the organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

If you've followed Interaction you will see that we have grown strongly and have several strong brands in the market - Interaction, Hamilton Mayday, Admiral, Verve and Lobster. We have been trading since 1986 and have strong finances. In Central London we are looking for a Perm Team Manager to join us and help us to build the Perm business. This role can develop into a more senior role. The sectors we operate in Central London are: Commercial and Professional Services, Facilities, Hospitality & Catering, Technical & Engineering, Education. You will love our funky office and its location. With Interaction you will receive a fantastic bonus and see that decision making is quick here. About you: -You will be a successful Perm recruiter managing a team. You may be a Senior Perm consultant looking for a promotion. -You will be proven in the recruitment agency world and have a good track record in business development. Applications from outside of the recruitment agency sector will not be considered as we require good agency experience. -The opportunity exists for you to come in, succeed, and build the team here. About us: We have 26 branches across the UK and have several great brands in the market. If you've followed us you will see we have grown strongly and are one of the leading recruiters in the UK. We are looking to continue our growth and you will be a key part of this. If you are ambitious and hands on and want a role which can increase your earnings and develop your career then please apply. We will reward and incentivize you very well. Our bonus system is good and simple to compute. INDLC

Redline has been retained by a leading process instrumentation manufacturer who are looking for a Engineering Manager to join their R&D team based in Surrey. Due to significant growth, they are seeking a Engineering Manager to be responsible for engineering and R&D for highly regulated products. You will manage all engineering deliverables, define and implement the engineering strategy and ensure performance meeting business needs and objectives. The nature of the industry and products will require someone who is a British Citizen. Key skills and experience for Engineering Manager job, based in Surrey: Proven experience leading an Engineering / R&D organisation Experience in the R&D of mechanical and electronic/electrical products Proven background in a regulated industry i.E. Defence, Aerospace, Medical, Nuclear etc. Degree qualified in a related Electronics discipline Excellent verbal and written communication skills This is an exciting opportunity to join a growing company who can offer the opportunity for career progression and personal development. To apply for this Engineering Manager job, based in Surrey, please send your CV to (url removed), or for more information contact Ricky Wilcocks on (phone number removed) or (phone number removed)

Site Manager Scotland / Highlands Permanent Competitive + Commercial vehicle + Flexible Benefits Summary Freedom's Power Solutions team have a number of vacancies for Site Managers based in Northern Scotland. The main purpose of the role is to manage site based teams delivering the Green Recovery substation construction and maintenance works across the SSE North DNO region. The Site Manager will lead and to be part of a team installing and constructing electrical power distribution and transmission systems from 400V to 132kV in a manner that delivers safe, profitable, timely, high workmanship quality and fit for purpose networks for the customer and which promotes the company in a positive light at all times Some of the key deliverables in this role will include: Supervision and management of and installation of ground mounted and structure mounted power system components such as cable systems, switchgear, transformers, busbars, relay panels and associated equipment in substations operating at up to 132KV. Prepare and maintain the site H&S records; Order materials for site; Maintain, report and forecast site progress; Interact with customers representatives on and off site; Be part of the working party when required (which can be fulltime). What we're looking for : Substantial previous experience of working on HV substation sites; Experience in supervision of staff and subcontractors; Electrically qualified and be capable of carrying out electrical work on HV equipment; SMSTS qualified; Must hold SSE authorisations (CAT 1, CAT 2 & CAT 3). Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Up to 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.

Service Manager Role based in the Wirral, Merseyside. Working for a growing Generator Hire and Service Business Client Details Our client is a growing organisation specialising in generator service and hire, providing critical power across the UK. Description The Service Manager is responsible for the effective planning, delivery, and continuous improvement of all preventative and reactive maintenance activities across the company's contracted client base. The role ensures reliability, safety, compliance, and availability through robust planned maintenance programmes and effective emergency breakdown response. The Service Manager leads the service function, managing Service Engineers to deliver consistent service standards across all contracts. The role also oversees service performance, reporting, and escalations, driving high levels of uptime, customer satisfaction, and continuous improvement. Lead and supervise service Engineers and field technicians. Provide technical guidance and operational support. Manage training, performance, and development of the service team. Ensure adherence to company standards and procedures Support the sales team with technical input for generator sizing or installations. Participate in audits or regulatory inspections as a technical lead. Oversee diagnostics, repair, and testing of diesel and standby generators. Ensure compliance with safety standards and manufacturer specifications. Stay current with advancements in generator technologies and industry standards. Guide on complex or high-risk technical issues. Plan and oversee preventative maintenance programmes for generators and power systems. Coordinate reactive maintenance and emergency breakdown response. Ensure service delivery meets contractual service level agreements (SLAs). Manage service schedules, resource allocation, and job prioritisation. Coordinate and schedule remedial works Ensure timely completion of work orders and projects. Manage workload distribution to optimise team efficiency and meet deadlines. Profile Proven experience in a Service Manager or senior service leadership role within generator hire, power generation or similar sector. Strong technical understanding of diesel generators and associated electrical systems Experience managing preventative maintenance programmes and emergency breakdown response Proven ability to lead and develop field-based engineering and technical support teams Experience operating within a 24/7 on-call or standby environment Strong communication and customer management skills Power generation or mechanical/electrical engineering background Health & safety and compliance knowledge Performance monitoring and reporting Job Offer 55,000 to 70,000 depending on current salary and experience plus bonus, car / car allowance and benefits.

Our client, a leading company in the training, defence, and security sector, is currently seeking a Requirements Lead (Training and Solution Lead Consultant) for a fixed-term contract of 6 months in Portsmouth (PTP) / Hybrid. Key Responsibilities: Consultancy: Conducting Training Needs Analysis (TNA) including scoping reports, task analysis, gap analysis, training options analysis, and training reports/studies Supporting customers in articulating requirements and documenting them in User Requirements Documents (URD), Systems/Service Requirements Documents (SRD), and Statements of Requirements (SOR), plus associated concept and acceptance documents Supporting Business Development in producing solutions and service proposals, Statements of Work (SoW), and supporting technical descriptions of training solutions Delivery: Supporting Project Managers with training advice and input for project plans/schedules, milestones, deliverables, and formal acceptance plans Supporting the Delivery Team in designing and developing training solutions Managing the conduct of project training design activities Collaborating with the Engineering Team on quality assurance of solutions and services, including formal acceptance events Making recommendations for formal acceptance of client solutions to key stakeholders Working with customers to develop requirements and acceptance deliverables Supporting bid and business development activities from a requirements and acceptance perspective Managing and supporting requirements and acceptance teams and contractors Representing the client at training and simulation conferences and exhibitions Supporting simulation, virtual, and conventional training solutions Job Requirements: Essential: Experience in project and programme management Bachelor's degree in a STEM subject Completion of MoD DSAT Training Courses Completion of MoD Introduction to Defence Simulation Experience in requirements & acceptance management Delivering training consultancy services for customers and projects Proficiency in writing requirements and acceptance documents Experience in the design, delivery, and assurance of training solutions Experience in product/service through-life management Desirable: Experience supporting organisational development and research & development (R&D) initiatives Benefits: Competitive salary negotiable dependant on experience Family medical cover Family dental cover 25 days annual leave, birthday day off, plus bank holidays 5 additional Reservist Volunteering days on full pay 2 Volunteering days on full pay Pension NEST 7% Cycle to Work Scheme EV Scheme Career development opportunities and progression pathways Employee Assistance Package Flexible working arrangements Company annual socials and wellbeing initiatives If you are an experienced professional in defence training, looking for a new opportunity to further develop your career, we would love to hear from you. Apply now to join our client's dynamic and talented team in Portsmouth.

Business Support Officer 6 month contract Based in Bristol Offering 26.65ph Inside IR35 Do you have experience managing diaries, travel arrangements, and expenses? Do you have experience using Microsoft packages; Word, PowerPoint, Excel, OneNote? Do you want to work with an industry-leading company? As the Business Support Officer, you will be working alongside a market-leading Defence and Aerospace company who are constantly growing and developing. They are always looking to bring on new talents such as yourself and further develop your skills to enable you to grow within the company and industry. You will be involved in: Provide administrative and operational support to a Programme Team Provide accurate and comprehensive administrative support to the Senior Management team members Support on-site customer visits Manage complex diaries, extensive travel arrangements, and expenses Organise meetings, events, workshops, training days, and participate when required Create and maintain MS Excel spreadsheets, PowerPoint presentations, MS One Note, and MS Word documents accurately Manage an access control process to ensure control of data and compliance Your skillset may include: Customer-facing experience Experience in a similar Business /Admin Support role; managing complex diaries, organising meetings, events, and travel arrangements High level of resilience, communication, organisation skills and attention to detail Intermediate knowledge of MS Office Applications (PowerPoint, Outlook, Excel, OneNote) Ability to prioritise, multi-task and manage your own workload effectively Participation in UK Support Function and personal development initiatives If this all sounds like something you will be interested in then simply apply and we can discuss the opportunity further! Business Support Officer 6 month contract Based in Bristol Offering 26.65ph Inside IR35 Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

IT Service Delivery Manager Position: Senior Service Manager (Internal Name) Location: Ringwood, Hampshire + Hybrid home working Salary: £40k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working alongside two fellow Senior Service Managers, you will form part of a well-established service management team helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible for the day to day operation of their business as usual support services, including allocating tasks, monitoring and maintaining contractual KPI commitments, producing customer reports, and serving as an escalation point for both internal and external stakeholders. You will take ownership of the end-to-end customer experience, understanding people, processes and technology to maximise service quality and ensure operational excellence. You will also hold line-management responsibilities. Duties Include: Provide strategic oversight of all service operations, including the full lifecycle of incidents, service requests, problems, and major incidents, ensuring SLAs are met and ITIL processes (Major Incident, Change, Problem) are consistently applied. Drive proactive and preventive service delivery by identifying recurring issues, analysing operational data and trends, and implementing improvements that reduce disruption and enhance service stability. Lead customer experience and service governance, including Service Reviews, satisfaction measurement, feedback loops, and actionable service reporting that informs continuous improvement. Build strong relationships with customers, internal teams, and technical stakeholders, acting as a senior escalation point and ensuring collaborative, positive service outcomes. Champion continuous improvement and professional development, driving service quality initiatives, enhancing operational efficiency, and maintaining awareness of evolving technologies and best practice. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven leadership experience, a strong track record managing incidents, problems, and major incidents, and consistently meeting SLAs/KPIs. Solid technical understanding of IT support environments, ideally with previous hands on troubleshooting or IT operations experience. Experience and knowledge of using ITIL v3/v4 best practice. Excellent communication and stakeholder management skills, able to influence senior stakeholders, manage escalations professionally, and present confidently. Strong analytical and reporting ability, using data and service metrics to identify trends, reduce recurring issues, and drive measurable improvements. Ability to learn new technologies quickly. Highly organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a Full UK Driving license. The Package: Company Profit Share (first £3,600 is tax free) 22 days annual leave plus bank holidays, increasing with length of service Birthday as additional paid leave Additional paid leave (dependent on company performance) Company sick pay policy Pension Scheme Private Medical Insurance including dental Free Parking Hybrid Working Progression opportunities Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression for their colleagues, offering opportunities in other teams and departments. Join their friendly company, where a great team and a positive culture await you.