Customer Liaison Officer

Temporary Customer Liaison Officer
Location: Rotherham, Doncaster & Hull
Contract Type: Temporary (Initial 4 weeks, potential to extend)
Hours: Monday-Friday, 8:00am-4:30pm
Start Date: Immediate
Pay Rate: Flexible, dependent on experience

Overview
Our client is seeking an experienced and proactive Customer Liaison Officer to support a major property improvement and carbon-reduction programme across the Yorkshire region. This role involves engaging with residents, coordinating access for survey appointments, and ensuring clear communication throughout the works process.

This is an excellent opportunity for someone who is confident working with communities, can handle sensitive situations, and is ready to start immediately.

Key Responsibilities

• Proactively follow up on no-access properties to arrange retrofit survey appointments
• Lead resident and community engagement, building strong local relationships
• Deliver clear, effective communication about upcoming works
• Act as a primary point of contact for residents, addressing queries and concerns
• Coordinate property access to support smooth project delivery
• Resolve access or resident-related issues promptly
• Maintain accurate records of communication, access arrangements and issue resolutions

Essential Requirements

• Previous experience in a similar customer-facing role
• Ability to handle sensitive situations professionally
• Strong negotiation and communication skills
• Proficiency in Microsoft Office
• Full UK driving licence

Desirable

• Experience within the social housing sector

If you are available immediately and interested in this temporary opportunity, please apply with your CV or call Jess on (phone number removed)