Service desk consultant

Job Title - Service Desk Consultant

Location: Bristol

Salary: 26,000 per annum

Overview

The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions.

While not a specialist technical position, the role includes providing first-line IT support for basic technical issues, as well as supporting small-scale marketing tasks such as updating website content or entering data. More complex or specialist queries must be escalated to the relevant fee earner when further expertise is required.

Why This Role?

• Friday breakfast on the client every week !
• Pension contributions
• Primarily office-based with offer of 1 day a week from home after probation.
• On site parking
• Hours 8:30am- 5:00pm Monday - Friday.

What You'll Do

Why This Role?

• Friday breakfast on the client every week !
• Pension contributions
• Primarily office-based with offer of 1 day a week from home after probation.
• On site parking
• Hours 8:30am- 5:00pm Monday - Friday.

What You'll Do

Key Responsibilities

• Answer and manage approximately 20 inbound calls per day from internal IT and Marketing teams
• Log and track support tickets using the helpdesk system
• Provide basic troubleshooting and first-line support
• Communicate effectively with technical teams to ensure timely resolution
• Maintain accurate records of issues and resolutions
• Deliver excellent customer service and support to internal users

What the client is looking for

• Previous experience in a Helpdesk or 1st Line Support role
• Basic IT knowledge to support technical conversations
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Organised, with good attention to detail

Apply today by emailing your cv to (url removed)

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