Client Administrator

Job Title: Administrator
Location: Bromsgrove
Contract Type: Full-Time

Salary: Up to £28,000 per annum

We are looking for a proactive and organised Client Administrator to support the smooth running of our client's office and assist the client-facing teams. The successful candidate will play a key role in maintaining accurate records, coordinating onboarding processes, and ensuring day-to-day administrative operations run efficiently.

Benefits Package

• Competitive salary.
• 23 days annual leave plus public holidays.
• Additional day of holiday for each year of service, up to 26 days.
• Pension contributions above the statutory minimum.
• Health plan benefits.
• On-site parking.
• Opportunities for ongoing training and professional development.

Main Responsibilities

• Preparing documentation and forms for newly onboarded clients.
• Coordinating the client onboarding process and working closely with Client Managers to verify that all paperwork is complete and compliant.
• Updating and maintaining client files, ensuring documents are stored accurately and consistently.
• Managing shared inboxes and overseeing diary scheduling.
• Supporting billing activities, including invoice administration and basic credit control tasks.
• Monitoring and replenishing office supplies, handling orders, and managing inventory.
• Overseeing the office filing and document management system, including daily scanning, organising, and archiving.
• Handling all incoming mail and deliveries across departments-logging, labelling, distributing, and dispatching items as required.
• Assisting with the filing and distribution of documents in line with departmental needs.
• Producing professionally formatted letters, reports, and formal documents.
• Supporting the submission of statutory filings to Companies House and HMRC.
• Providing day-to-day administrative support to colleagues across the business.
• Welcoming visitors, coordinating client interactions, and acting as a point of contact for general enquiries.
• Ensuring electronic and physical filing systems are up-to-date and well organised.
• Maintaining client data within the firm's software systems.
• Carrying out additional administrative tasks as needed.

Skills, Experience & Attributes

• Ability to thrive in a busy, fast-moving environment.
• Strong organisational skills with exceptional attention to detail.
• Confident using technology, including Microsoft Outlook, Excel, and Word.
• A collaborative team player who is also capable of working independently and managing their workload effectively.
• Strong communication skills and the ability to liaise professionally with individuals at all levels.
• High level of discretion and professionalism when handling confidential information.