Office Manager

Office Manager
Hereford
26,000 - 34,000 (DOE)

We are recruiting an office manager to play a key role in the success of our client's modern accountancy firm.

They are a progressive firm who are passionate about making a difference to our local Herefordshire based client base. We love working with local business and we love pushing the boundaries of what is expected from an accountancy firm.

We are looking for a key team member to take ownership of all things office management, including business performance and marketing.

We operate on a subscription basis with our clients, as opposed to the older annual billing method of thinking. In addition, we are a paperless office and provide the flexibility to our clients of being able to work remotely.

Although not applicable to this role, our office operates a flexible working policy, with many of the team utilising remote working.

This role will come with free parking, as well as a fully supported development program for the candidate. We reiterate, THIS IS NOT A STANDARD RECEPTIONIST ROLE - We are looking for a superstar office manager to work with our superstar accountancy team.

Person Specification

• Has excellent timekeeping and prioritises work effectively
• Confidentiality is key at all times
• Is flexible, reliable, co-operative and has a professional approach to work
• Works as a positive, friendly and helpful team player
• Communicates in a positive and constructive manner
• Uses initiative and takes a proactive approach to work by regularly seeking ways to improve internal procedures
• Positively supports and promotes changes within the work environment
• Has an interest and aptitude for social media interaction

Business Performance

• Reviewing and reporting key metrics of performance to the directors
• Reviewing of team performance and ensuring targets are achieved by liaising with team members to plan work
• Take an active role in the development of the business performance and to identify and communicate deficiencies and areas for improvement
• To oversee the marketing of the business and to utilise the team members in actively posting marketing content online and through social media
• To identify marketing opportunities for the business, including networking events, advertising, etc
• To liaise with and manager the directors time in order to ensure performance and work targets are achieved.

First Point of Call for Clients

• Answering of all incoming telephone calls from Clients in a professional manner.
• Opening of all incoming post, and distribute as necessary
• Acts as a first point of contact in the office for all Team Members and Clients
• Control of all office requirements - stationery to maintenance issues
• Liaise with IT consultant on office technical issues

Document Production

• Creates typed work of a high quality and accuracy
• Makes effective use of the Document Management System for client virtual portal
• Creates new documents from templates, using contact data using Mail Merge
• Uses initiative to compose and send on behalf of Manager, correspondence requiring focused concentration and attention to detail
• Be able to supply reports for Managers using internal accounts production / document Management software
• Control accurate records of all files (hard and virtual) within the office to GDPR compliant levels

IT Skills/Systems

• Maintains a high level of proficiency in core IT applications including the Microsoft Office suite (Word, Excel, PowerPoint and Outlook)
• Be confident in learning and the subsequent use of new software products
• Be efficient in timely submission of client data to HRMC and Companies House

Previous office management experience in an accountancy firm preferable but not essential.

The hours of work for this opportunity are 9:00am to 5:15pm (M-F) with an hour for lunch.