Student Accommodation Administrator

Job Title: Student Accommodation Administrator

Location: Exeter

Hours: Monday to Friday 8.00am-5.00pm or 9.00am-6.00pm. 1 in 3 Saturdays on a rota basis with a day off in lieu the following week.

Salary: 26,200 per annum

Benefits: 25 days holiday plus bank holidays ,paid overtime , generous pension scheme , life assurance cover , employee assistance scheme

The Company: An award-winning leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial property across the UK. They have been operating for over 35 years and going from strength to strength!

The Role : A fantastic opportunity for an enthusiastic, self-motivated Student Accommodation Administrator to join our clients front of house team in their luxury student accommodation in the City Centre of Exeter. This is a perfect opportunity for an out-going, talented individual to get stuck in, ensuring the tenants receive exceptional service. You will generally be the first point of contact so will be a brand ambassador for the company. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload where no two days are the same

• Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
• Updating the company in-house booking and customer relationship management system.
• Supporting customer show rounds to ensure maximum occupancy of the residence.
• Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
• Create a friendly and safe environment for students to feel comfortable speaking with the team about concerns they might have about their accommodation or wellbeing.
• To create monthly fun and diverse events for students to participate in and support the coordination of any open days
• Manage the incoming post and deliveries and ensure it is distributed efficiently
• Always interact with students professionally, showing empathy towards any issues you may find and understanding that this is their home.
• Engage with the students to capture feedback and insight to improve services to their needs

Key Requirements:

• Previous experience within a highly customer focused role.
• Experience within accommodation, hotels/hospitality or retail would be preferred but not essential.
• Outstanding customer service skills with strong verbal and written communication.
• The ability to think on your feet.
• A confident, polite and professional persona.
• Good working knowledge of IT systems including Microsoft Office and Social Media platforms.
• Smartly presented.

To Apply

If you would like to know more, please don't delay in calling Vicky on (phone number removed) alternatively apply online or email (url removed)

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